Sugar Factory - Houston

Sugar Factory - Houston reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   LaTonya

   Houston1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No one ever came from the back to wait on us. So we went to Cheesecake Factory. Looked like they only had one worker but I'm not sure.
   

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2. M

   Melissa

   Houston1 review

   2.0

   Dined on March 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   This was definitely not the experience we hoped for. The restaurant was understaffed, it took about 10 minutes for us to be greeted( no one was waiting) , we had to seat ourselves and when our waitress finally greeted us she realized we had not been given menus. Our waitress also was acting as the bartender and was helping clean tables. Presentation of drinks was lackluster compared to other locations especially for what you pay for them. The food all arrived at different times which was odd. I would never recommend this location.
   

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3. R

   Ricketa

   Houston1 review

   2.0

   Dined on March 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   First of all, I made a reservation to eat here. When I arrived, they said they did not have one under my name, even though I had a text confirmation and everything. Our waiter had terrible customer service. The food was not good at all, only the drinks were. If I would ever go back it would be to the bar area to drink but I would never ever eat here again.
   

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4. L

   Lisa

   Miami1 review

   1.0

   Dined on March 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Nothing was right here! Waited 10 minutes to be seated because everyone was in The kitchen. No customers. Food was old. Everything looked unstocked and empty. Had a depressing dirty feel to it. I apologized to my guest repeatedly because I expected it to be a nicer experience
   

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5. OT

   OpenTable Diner

   Houston1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Bad service Food over was incorrect Wait time was over an hour
   

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6. A

   Ann

   Las Vegas1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   TERRIBLE!!! Don't ever go here unless you want to be disappointed. We went for my sister’s bachelorette dinner. We had reservations at 6:30 pm and didn't get seated until 7:00 pm because no one was working. We ordered the Sampler Platter because it came with Mac and Cheese bites but once the food came out it didn't have the Mac and Cheese bites on it. We asked the waitress where the bites were, and she said oh we are out of those, but we gave you more chicken fingers instead that was not true... The waitress also charged us for a drink we never got. The prices on the menu were different than the bill. Every item was $2 more expensive on the bill than the menu. We questioned the pricing, and they said oh that is our old menu and the prices have changed... This should have been communicated prior or they should have given us the new menus. There is also a 20% service charge to all the checks. All in all, this was one of the worst experiences at a restaurant I've ever been to! Please avoid this place!!
   

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7. B

   Britannica

   Houston1 review

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was horrible waiter never came to check on party. Drinks was horrible don’t think I will ever return
   

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8. T

   Tanisha

   Houston1 review

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I would not go back. I tried to call because my reservations were late. I was in traffic when I got there was only two other people there so I didn’t understand why nobody answered the phone. I called several times. They were playing more of adult music and there’s no restroom you can use in there for it to be a family oriented place kids need to be able to use the restroom. The food was OK planned and the drinks and food are overpriced. I felt like I spent too much money. I just won’t go back and won’t recommend it to anybody else. It was just not for me.
   

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9. R

   Rushelle

   Houston1 review

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Hospitality & Vibes! Thanks to our server Esmeralda
   

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10. T

    Tanisha

    Houston1 review

    1.0

    Dined on February 15, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    The service was poor from the moment we were seated. After about 20 minutes of being seated a guy came by and asked if we wanted water while we wait. It then took about another 23-30 minutes for our waiter to come by and acknowledges us. She came and asked if we were ready to order. We placed our order and it took forever to get our food. The fries and cheese on the loaded fries were cold. This experience ruined my girls birthday lunch and they didn't want to eat anything. They didn't finish their milkshakes because after waiting so long for their food they just wanted to leave.
    

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