Sugar Factory - Harmon

Review summary

1. B

   Bryena

   Dallas

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Terrible, only reason I gave it a few stars is because the food wasn’t awful and they attempted a few cute things. However, if you’ve ever been to another Sugar Factory location…even the other locations previously in Vegas…you’ll be SO disappointed! It’s in the FOOD COURT at Planet Hollywood, not even attached to Miracle Mile. I have been when it was previously at the Paris and also Fashion Show, it was great! I was excited to take my sister and was just embarrassed. There are three stories, only one of which is even open because it’s a ghost town in there and is SO SMALL. They should NOT be allowed to have the same yelp/open table/google review page after changing locations because those pictures are not of this new and terrible location. It’s dingy and tacky, nothing like other locations. What a disappointment. Oh, and there is a mandatory 20% service charge…in addition to tipping? Not sure why.
   

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2. A

   Abby

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you so much for everything. The service was great the drinks were amazing along with the cool Christmas decorations
   

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3. A

   Amy

   Las Vegas

   1 review

   vip
   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Cute Christmas experience for my daughter and I. Thank you!
   

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4. M

   Molly

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The goblets were amazing as always! We all got different ones. Mine was created with help from Kevin Hart and it was so good! The food was fantastic. Chicken fingers and ranch- yummy! And everyone else in my party loved all of their food and drinks as well! Such a fun atmosphere right now too with all the holiday decorations. Love the inclusiveness of both Christmas & Hanukkah decorations. Really pretty! Will be back soon!
   

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5. P

   Priscilla

   Las Vegas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The drinks were amazing and the decor was on point. Loved celebrating my niece’s 21st Birthday!
   

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6. R

   Rebecca

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our visit. The food and the service were great and it's a fun place. It is a little pricey for the type of food it is, but hey, it's Vegas!
   

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7. M

   Myriam

   Los Angeles

   7 reviews

   vip
   5.0

   7 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time with our family today at Sugar Factory. Our waitress China was an awesome waitress as she took good care of us, she was patient, listens to our needs and gave us recommendations for food and drinks. We will return when we visit next time. Thank you China.
   

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8. A

   Andrea

   Dallas

   1 review

   vip
   1.0

   1 review

   Dined on November 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Went downhill!!!! Food was very average at best. It’s definitely in need of a makeover
   

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9. C

   Carolina

   San Diego

   3 reviews

   3.0

   3 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Short staffed. Dirty floors & walls in restaurant. Tip pre charged at 20% so could not give 15% if service wasn’t up to par.
   

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10. G

    Greg

    Atlanta Metro

    1 review

    vip
    1.0

    1 review

    Dined on November 25, 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 3

    The waitstaff seemingly forgot about us, brought our wrong order, no utensils and then included a tip on our ticket. There are plenty of other places in Vegas more worthy of your time.
    

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