Sugar Factory - Foxwoods

Review summary

1. M

   Michela

   Connecticut

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was pretty good and the server was very nice. A photographer took pictures of my friend and I, and offered us one for $25 which was kind of cool considering we dressed nice :) I give 4 stars because the portion size for the food just isn’t worth the price, although the food was very good there could be bigger portions. I recommend the fried Mac bites, I don’t remember what they were called but they were delicious!!
   

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2. C

   Cheydie

   Connecticut

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   If you plan on going to Sugar Factory over the weekend, I highly recommend making a reservation. No wait line and was quickly seated. They brought water to the table and took our orders fairly quickly. Very busy establishment, appetizers came to the table before our drinks. I ordered the Hawaiian Punch it was very good. Food was good. Server was professional and kind. They brought out a piece of cake with a candle and sang Happy Birthday to our birthday girl. Great experience overall. They had a photographer go around and take nice pictures they will offer to sell during the visit. If you plan on attending, go you won’t regret it.
   

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3. K

   Kazi

   Greater Boston

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Celebrated my son 16th birthday. We had a group of 10 and made it very special. Loud but that’s what I was expecting.
   

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4. T

   Tanya

   New York City

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Took 20 minutes to get water, ordered another drink that never arrived. Waited 40 minutes for food and server did not come back to even refill the tiny glass of water we were given so ate our meals without anything to drink. Asked for a dessert menu and she brought our bill. Did not feel welcome at all. Significantly over priced, crappy food with fancy desserts
   

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5. M

   Mfon

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hosted a Milestone birthday with a large group and service was outstanding!
   

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6. A

   Ashley

   Greater Boston

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   We had a wonderful server, Juice! He was attentive and professional on every level. The food was not that great. No healthy selections. Sitting in the middle of the restaurant is not pleasant, loud and uncomfortable. There are a few prime spots which we didn’t have the luxury of sitting in while dining for lunch two days in a row. The value for the price is not worth it in my opinion.
   

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7. J

   James

   New York City

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was very good for sandwiches and burgers. Drinks were overpriced and small. Waitress must have had a bad night cause took forever just to come greet us and went down hill from there. Other tables seem to be served in a timely manor so I can only judge on our experience. So try it for your self.
   

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8. C

   Ciara

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The overall experience was nice. A few things that were kinda odd was the fact that they don’t split the check. Also the vibe felt a little boring. When I’ve come with friends in the past the music was loud , lights were flashing and the servers seemed more fun. Last night, although the servers were very nice , the energy was lacking. Overall I’d rate the entire experience a 6.5/10
   

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9. K

   Kathleen

   Connecticut

   22 reviews

   4.0

   22 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   First time here menu selections was great from breakfast to dinner choices. Great place for just desserts as they have a wide selections of milk shakes, floats, sundaes and more. Our server Bryant was great!!
   

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10. C

    Carolanne

    New York City

    1 review

    5.0

    1 review

    Dined on January 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I love the ambience and the food options, especially dessert!
    

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