Sugar Factory - Detroit

Review summary

1. T

   Terri

   Detroit1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience for first time going. Service was bad. Took 20 minutes from when sat down before being acknowledged. Food came out on dirty plates. Salad had ketchup all over the bowl and within the salad. Wasn’t even supposed to be with the salad. Waiter didn’t even seem like a waiter was not even dressed in a uniform like other servers. Never even gave their name. Managers were more worried about eating and chatting than customers. 20% automatic gratuities should have been told ahead of time. They didn’t even deserve that tip because no one even took the time to check on customers experience. Bathroom was scary only two lights, no locks, missing mirror and only thing keeping door closed was toilet paper in the door jamb. I’d never go back to here ever again.
   

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2. R

   Rebecca

   Northern MI1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Do not waste your money or time. The food was overpriced and mediocre at best. My husband ordered a “western” burger and it came with just cheese, no toppings. My daughter’s pancakes were rubbery, my food came out before everyone else’s, and service was SLOW. The restaurant was dirty and rundown, and the bathrooms were horrible. Not sure who painted the bathrooms but it looked like a toddler had a paintbrush in there. And they were so dirty. The candy store had half empty shelves and it didn’t seem like anyone care about their job. Do NOT waste your money.
   

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3. L

   Lilliana

   Unspecified1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   it was so pretty , i really enjoyed my first time being there ! great food & good service !
   

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4. J

   Juweirial

   Detroit1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible Service, I got the Shrimp Alfredo and it had No Alfredo Sauce and When I Complained to the Server I was told I would have to pay for extra Alfredo Sauce, I Showed the Server that there was None on it to begin with, So why would I pay for Extra, He Literally Shrugged his Shoulders and Said do you want it or Not, I Said No you can take it back if I have to pay for more Sauce, He never came back and asked did we want anything else, Never offered a refill on our drinks and had to be reminded of my daughters birthday celebration to bring out the Sparklers. Absolutely Terrible
   

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5. OT

   OpenTable Diner

   Detroit2 reviews

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Place was uncomfortably loud. Dirty floors, not well kept.
   

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6. OT

   OpenTable Diner

   Detroit1 review

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I took my 9-year-old for a special girl’s day. The place is totally overrated and I can tell the draw is to take instagram shots of the milkshakes. We waited an hour for our food which was incorrect and missing condiments and side dishes. The restaurant wasn’t even busy. The table was sticky and all of the silverware was spotty and not very clean looking. We probably saw our waitress twice throughout the meal. When the bill came it had a 20% “service fee” added. When I asked about it I was told that it was a tip that went into a general pot for all the servers to split. My waitress encouraged me to “add a tip just for me”. lol honestly with how terrible the service was (especially for the price of everything) I wasn’t even planning 20%. I wouldn’t recommend this restaurant unless they step up their service by a lot.
   

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7. J

   Jennifer

   Naples15 reviews

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were celebrating a 21st birthday. We arrived 10 minutes late from our reservations (and I called) - but were not seated until 25 minutes after we arrived. After about 30 minutes our waitress finally took our orders - we were just there for drinks. after an hour of no drinks and the music being so loud you couldn't hear the person next to you - we cancelled our order and left. They were understaffed - the managers and hostesses didn't jump in behind the bar and start helping. Cute place, but not for the faint of heart.
   

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8. T

   Tea

   Detroit1 review

   1.0

   Dined on March 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was terrible. I asked our server for barbecue sauce and she came back with empty cups. There was no barbecue sauce at the table, by the way. She didn’t give us napkins. I had to ask another server. Train your servers better. I knew I shouldn’t have came when I heard a young man passed away there anyway. I just wanted to see what Sugar Factory was about. I should have listened to the others.
   

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9. OT

   OpenTable Diner

   San Antonio1 review

   1.0

   Dined on March 15, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   This was my second time visiting, and I was really disappointed. The atmosphere has completely changed, and the service was awful. Our waiter was nowhere to be found, and I constantly had to try to get his attention. Overall, a very poor experience—definitely won’t be coming back.
   

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10. MM

    MeganM VIP

    Detroit5 reviews

    4.0

    Dined on March 12, 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    Staff was amazing Food is normal Vibes are wonderful
    

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