Sugar Factory - Delray Beach

Review summary

1. L

   Lynn

   VIP

   Fort Lauderdale

   97 reviews

   4.0

   97 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The restaurant was decorated for Christmas and gave you a festive feeling the moment you walked in. We were seated right away. After viewing the extensive menu for quite awhile 3 of us ordered their burgers. They were 2 burgers smashed with brioche buns and they were really delicious. They came with a big bowl of fries which were good. One friend ordered the appetizer of meatballs and they were very overcooked and ate only 1 of the 3 with much effort. Chocolate milk shakes were yummy. We enjoyed watching the other tables and the huge drinks and shakes they ordered. It was a fun night and we had a good time. The bathroom was a mess. Toilet not flushing toilet paper all over which I reported to the staff. The shakes took a very long time to come out I think something like a half hour for one and 15 to 20 minutes for the other which were just normal milkshakes not fancy. Overall the staff was friendly and the atmosphere was fun especially on Christmas Eve.
   

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2. G

   Gigi

   VIP

   Columbus

   13 reviews

   1.0

   13 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   wait staff was amazing. super friendly and responsive. dessert took way too long to arrive and wasn't great. writing and pictures on the menu were too small and not kid friendly. Decorations bizarre (a hanging Torah?)
   

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3. m

   michelle

   Las Vegas

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Decorated very cute for the holidays. Service was not good at all and very over priced drinks for having no alcohol.
   

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4. R

   Ryan

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Food was terrible, service was very slow and honestly for the price they charge for food it would be nice if they didn’t use canned cheese and frozen burger patties.
   

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5. K

   Kira

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   HORRENDOUS. We came here to celebrate my six year old’s birthday. I thought it would be a fun experience and while I didn’t have high expectations, at the very least I thought it would be at least decent. Everything took forever. The drinks both for the kids and for the adults were disgusting. It is hard to mess up a mimosa but the orange juice was more like Tang than orange juice. The service, beyond horrible - it took at least 20 minutes for someone to come over, when the waitress finally arrived we were greeted without a smile and it felt like we were an annoyance rather than a paying customer. If it were busy, I could be more accepting of a delay but the place wasn’t even at 50% capacity. The food took forever to come out only for us to send it all back. Totally inedible. I felt horrible for my daughter, we left hungry. My recommendation - don’t waste your time and money. This place is disgusting.
   

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6. A

   Ana Clara

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   If I could give this place 0 stars I would. Currently still waiting on food and have been here for an hour and 45 minutes and the restaurant is half full. The servers are friendly but definitely need work. Easily the longest I've ever waited on food so kitchen needs a lot of work as well. Wildly overpriced food and drink for average quality product. Not a fan and highly recommend you don't waste your time here, you'd be rolling the dice if you did.
   

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7. M

   Mark

   New York City

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Mediocre experience. Food was average. Service was very very slow while there was very few people in the restaurant
   

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8. E

   Elina

   VIP

   West Palm Beach

   35 reviews

   5.0

   35 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great experience. Location and atmosphere was amazing. Service was just okay.
   

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9. B

   Benjamin

   West Palm Beach

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   The vibe and ambiance were great. But the food and service were average.
   

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10. K

    Kara

    VIP

    New York City

    24 reviews

    2.0

    24 reviews

    Dined on December 11, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 4

    Waitress was sweet but EXTREMELY over priced for the quality of the experience. Half my sandwich toppings were left off - as were on my mom’s burger. None of the sandwiches come with sides - neither do the chicken tenders/ sliders. I was asked what kind of side I wanted with my sandwich then was charged $8 for it. We were there for a birthday dinner so tried to make the most of it but it was awful.
    

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