Sugar Factory - Delray Beach

Review summary

1. m

   melanie

   E. Tennessee

   11 reviews

   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Went 01/12 on a Sunday evening. It was not busy. The place was still decorated for Christmas and it looked beautiful and made for pretty pictures. However, the service was slow and had the feeling the server was very new. The INSANE MILKSHAKES looked good and the actual milkshake was delicious. I had the Volcano explosion.The donut on it was stale and the scoop of ice cream was tiny. My friend had the cookie monster and reported the donut was stale and the cookie was rock hard. Feel the place was fun to try once but for the price we won’t be going back.
   

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2. i

   isaac

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Beautifully decorated. The dessert are 5stars. Food average. Drinks(🍸)very good
   

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3. M

   Michelle

   West Palm Beach

   35 reviews

   3.0

   35 reviews

   Dined on January 7, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   The fajitas were delicious and the service was outstanding, but the cookie skillet was nothing special and over priced. Additionally environment looked and felt like an ice cream parlor specializing in children’s parties, not a downtown Delray Beach restaurant with a full bar and dinner menu. As a matter of fact a number of people passing by (we were sitting outside) looked at us strangely and asked what the place was all about. They were very confused. Having been there we would not shy away from going back.
   

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4. S

   Stephanie

   VIP

   West Palm Beach

   2 reviews

   1.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible food and service. Second time trying this since it opened tho mont it was new and had kinks to work out but it’s still not good.
   

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5. A

   Alex

   West Palm Beach

   3 reviews

   5.0

   3 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had such a great time here. Beautifully decorated for Christmas. Our waiter was nice and attentive, bbq flatbread was delicious. There was a photographer taking pictures and they even gave us a cute little one to take home for free. Can’t wait to go back. My 5 year old daughter loved it
   

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6. R

   Rebecca

   VIP

   Atlantic City

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The manager on duty on 12-31-2024 was amazing! He went above and beyond for us. To say he was incredible is an understatement. We will return. Thank you
   

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7. V

   Valerie

   Toronto

   3 reviews

   1.0

   3 reviews

   Dined on December 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived on time for our reservation and they told us it was over an hour wait. They overbooked. The food is not great, drinks are overpriced. We sat at a 5 person booth for 8 of us. Would not recommend! They are better restaurants in Delray.
   

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8. S

   Scott

   Washington DC

   8 reviews

   1.0

   8 reviews

   Dined on December 28, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were 6 adults - we ordered 3 hamburgers and 3 tacos. It took over 1 hour to be served even though the restaurant was less than half full. The same goes for drinks. In the face of this I subsequently found the auto 20 % gratuity offensive. All and all a VERY DISAPPOINTING EXPERIENCE
   

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9. E

   Emily

   West Palm Beach

   2 reviews

   3.0

   2 reviews

   Dined on December 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The $20 premium milkshake did not come with even half of the items it showed in the picture - and was still charged full price. Not worth it.
   

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10. G

    Gil

    San Francisco

    18 reviews

    5.0

    18 reviews

    Dined on December 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Holy crap! Awesome food, vibe, everything eas awesome. The manager Brandon and his crew here are incredible. They took incredible care to make our meal incredible and memorable! Gabriella is a phenomenal waitress! The half Kong party was the piste resistance!
    

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