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Sugar Factory - Chicago River North, Chicago, IL

Sugar Factory - Chicago River North

3.8
3.8
4793 Reviews
$30 and under
American

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2 people
8:00 PM
Booked 18 times today
  • Charming
  • Great for creative cocktails
  • Kid-friendly
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.

We will have special holiday hours December 20th to Jan 2nd. We will open everyday at Noon and close at 11pm. Last seating is at 9:45pm.
Private dining

Private dining

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Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Fri 4:00 pm–11:00 pm Sat, Sun 11:00 am–11:00 pm
  • Phone number
    (312) 946-2002
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive chef
    Pedro Delgado
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
  • Location
    55 E Grand Avenue, Chicago, IL 60611
  • Neighborhood
    River North (Chicago)
  • Cross street
    Rush Street
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Menu

View menu on restaurant's website

What 4,793 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 3.6Food
  • 3.9Service
  • 3.9Ambience
  • 3.2Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews
Sugar Factory in Chicago River North offers a vibrant atmosphere perfect for celebrations, especially for kids. Known for "great service" and "exciting desserts," it creates memorable experiences with its fun, unique menu. While some find the food "overpriced," the playful setting and attentive staff, like Alex and Keyla, make it a delightful visit.

4,793 Reviews

  1. KaArie

    Chicago

    1 review

    3.0

    1 review

    Dined 2 days ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3
    My experience I had fun food was good ☺️ a good place to go overall.

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  2. Sarah

    Chicago

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2
    There is an automatic 20% charge, which would be fine but the service was terrible. Front desk was rude and clearly annoyed with the bussers. The manager for the night was our servicer and he barely said 3 words to us. The food wasn’t good, as well. We walked out disappointed.

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  3. Erin

    Little Rock

    3 reviews

    2.0

    3 reviews

    Dined 5 days ago

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 2
    This is just an obvious cash grab. The candy store is lame and expensive and the “fun” drinks and shakes are obnoxious.

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  4. Michelle

    Indiana

    1 review

    4.0

    1 review

    Dined 6 days ago

    1. Overall 4
    2. Food 3
    3. Service 2
    4. Ambience 3
    Orders drinks - they sat on the bar for 20 min with server walking past us and the drinks. One of our guests didn’t get his food, the server came by 15 min later and asked if everything was ok- no. We are missing a meal. Took 10 more min to tell us the kitchen skipped it. Brought it out after we were almost done They did remove that meal from the bill. I don’t like the auto 20% grat- it allows for lax attention, no desire to do a good job with no incentive. This certainly was not a $150 experience for 4 ppl even without 1 of the meals.

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  5. OpenTable Diner

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Had an amazing time went there just to celebrate a birthday and truly had an amazing time! Ice cream sundae was amazing! So many things in it! Got the $60 one (not on menu ask about it ;) ) with birthday song! Was able to share with the group. The song on the speakers, they let me pick a song that was not available and we just had a ball. Super nice people. Everything was amazing! Will recommend for sure

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  6. Kennedy

    Chicago

    1 review

    2.0

    1 review

    Dined on December 17, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 1
    Poor service. Very high price. Not at all worth it.

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  7. Mary

    Los Angeles

    1 review

    2.0

    1 review

    Dined on December 14, 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2
    Being that the name is "Sugar Factory", I expected for all the personnel to be sweeter, but that was not my experience. Except for the ladies at the entrance, found everyone else unfriendly. Price for fancy drinks is excessive and was extremely disappointed with the quality of the food; French onion soup was very salty and bland. Cesar salad was drowned in dressing that was also salty and lettus were welted. Was there to celebrate my nice's birthday and noted it on my reservation, but waitress never mentioned any thing about it. Anoyed by all the pictures photographer tried to push on us.

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  8. Tiffany

    Chicago

    1 review

    3.0

    1 review

    Dined on December 9, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3
    Waiter took his time to check in us , food was served and had to wait for silverware. Asked several times for sheese and sour cream .

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  9. Willie

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined on December 8, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 2
    Overpriced disgusting food but the service was great

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  10. Amberle

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on December 7, 2024

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 2
    Didn’t love the vibe. Service started out very slow. Dirty dishes sat on our table for awhile afterwards. Not cheap dinner either!!

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FAQs

Sugar Factory - Chicago River North is rated 3.8 stars by 4793 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
8:00 PM
Booked 18 times today
Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

  • Cross street
    Rush Street
  • Neighborhood
    River North (Chicago)
  • Hours of operation
    Mon–Fri 4:00 pm–11:00 pm Sat, Sun 11:00 am–11:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Business Casual
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Pedro Delgado
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Phone number
    (312) 946-2002
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
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