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Sugar Factory - Chicago River North, Chicago, IL

Sugar Factory - Chicago River North

3.6
3.6
4808 Reviews
$30 and under
American

Make a reservation

2 people
7:00 PM
Booked 75 times today
  • Great for creative cocktails
  • Good for special occasions
  • Kid-friendly
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Phone number
    (312) 946-2002
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive chef
    Pete Svachula
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
  • Location
    55 E Grand Avenue, Chicago, IL 60611
  • Neighborhood
    River North (Chicago)
  • Cross street
    Rush Street
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Menu

View menu on restaurant's website

What 4,808 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.5Food
  • 3.6Service
  • 3.7Ambience
  • 2.9Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews
Sugar Factory - Chicago River North offers a vibrant atmosphere perfect for celebrations, especially kids' birthdays. Guests appreciate the "fun and gluttonous" experience, with standout desserts like the "amazing" ice cream sundae. Despite mixed service reviews, the restaurant's unique ambiance and "friendly" staff like Michael and Keyla make it memorable.

4,808 Reviews

  1. Rebekah

    Chicago

    1 review

    5.0

    1 review

    Dined 1 day ago

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 3
    You can tell the place needs a little updating and some TLC, but the service is great and the desserts are out of this world! Will definitely be back.

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  2. Kyle

    Chicago

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Great service from the moment we walked in, the host was great, and our server Nate made sure we had an excellent experience.

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  3. Michael

    Chicago

    1 review

    3.0

    1 review

    Dined 6 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5
    I made an 8:30 reservation and waited 45 mins to get seated. And they let a 9 pm reservation go in front of us after waiting that 30 mins. And then when we went up again they said oh yea we were supposed to seat you. It just made the experience not the best when we were celebrating a birthday.

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  4. Marty

    Chicago

    7 reviews

    3.0

    7 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 1
    Not somewhere I will ever go again. I guess it’s more about the experience than the food. 3 people without the mega expensive drinks was still over $150. What’s with the servers not getting charge tips and an automatic 20% for just 3 people. Maybe the servers make $20 an hour but I never carry cash and couldn’t leave a tip. Pass on this on if you can.

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  5. Joe

    VIP

    Grand Rapids

    3 reviews

    2.0

    3 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 5
    Over 39 open tables and we were sat 20 minutes after arrival for our reservation time.

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  6. Shila

    Chicago

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    Absolutely horrible experience! Will never come back. I have tried multiple sugar factories across the country, this is by far the worst location! Rude staff, treated me like I was a nuisance, even though I made a reservation weeks in advance & the place was practically empty (now I see why), there still was no table for me. They got my drink wrong, never came to check on the table, we waited 25 minutes for straws & plates. it was my daughter’s birthday, they never came with the ice cream. We ended up leaving, no birthday experience. She was so disappointed. Absolute waste of money. Burn it down.

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  7. Shannon

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on January 7, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4
    Great atmosphere. Lots of choices for children and adults. Customer service could’ve been better but due to automatic gratuity it wasn’t acknowledged.

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  8. India

    Chicago

    1 review

    2.0

    1 review

    Dined on January 7, 2025

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 2
    It was cold as hell all throughout the restaurant causing the experience to be sort of dreadful. The food was horrible, the hot wings I rate 7/10, Burger 7.7 out of 10, macaroni 1/10, chicken and waffles 2/10, waffles with fruit and whip cream 5/10 (waffle kind of dry, not tasteful) French fries 8.9/10, strawberry lemonade drink $36 was 7.8/10 Our server was okay, her communication skills were off a little but other than that she was ok 6/10 The wait on the food was FOREVER … we made there at 7:00pm, sat by 7:05pm (we were taking pictures) and left around 8:49pm

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  9. Elizabeth

    Chicago

    1 review

    3.0

    1 review

    Dined on January 5, 2025

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4
    Food was fantastic. Large drinks need to be consumed immediately or turn into a solid brick of ice. Service was sub par. Host was warm and helpful. Milkshakes did not look like the picture and were missing items as were the large fish bowl drinks. Guess you have to visit early in the day to get good service. We came for an experience and felt rushed. Wish we would have had a different experience.

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  10. shantae

    Chicago

    1 review

    5.0

    1 review

    Dined on January 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First time coming and brought the kiddos. Daughter had a great time for her birthday. I will return for my own experience!

    Is this helpful?

FAQs

Sugar Factory - Chicago River North is rated 3.6 stars by 4808 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 75 times today
Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

  • Cross street
    Rush Street
  • Neighborhood
    River North (Chicago)
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Business Casual
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Pete Svachula
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Phone number
    (312) 946-2002
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
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