Sugar Factory - Cherry Hill

Review summary

1. KA

   KayArt

   Philadelphia3 reviews

   2.0

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   I had a 8:30pm reservation and wasn’t seated until 9:30pm. No one even apologized for the wait time.
   

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2. S

   Sharon

   New Jersey1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I don’t think the food was any better than maybe Red Robin for the price that’s charged. It the staff was excellent! Not sure why party rooms aren’t blocked off but for the first time it wasn’t bad.
   

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3. A

   Artilya

   Washington DC7 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   There were a lot of birthday parties going on so it was a bit loud but enjoyable. The service was a bit slow, but again they were busy with a lot of birthday parties so I did not mind the wait. The food was good. The steak was a bit overdone so we had to send it back. The second steak was cooked to perfection and we appreciated it. Overall, it was a nice experience and my family looks forward to visiting again.
   

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4. TB

   TinaB

   Greater Boston2 reviews

   2.0

   Dined on February 28, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The restaurant is very loud and the tables are extremely close together. The presentation of the desserts are fun, but definitely overpriced for what you get. The milkshakes are mostly filled with whip cream. A one and only experience for my family.
   

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5. P

   Peter VIP

   Philadelphia6 reviews

   2.0

   Dined on February 26, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   We went here for my daughter’s 10th birthday. This was on a Wednesday night. We had a reservation and were seated right away. We had no waitress until about 20 minutes in where she came over, did not say her name and just took our drink and food order together. There were visible splats of food on the walls, we were sitting under the tvs that were half falling out of the wall and the little glasses our drinks were served in for $5 ea were visibly dirty with specks of brown in them. The HIGHLY OVERPRICED food tasted terrible and the big ice creams were made with a lot of “fillers” like whipped cream. It’s a shame because you could see they were understaffed and many of their staff were working different jobs. The idea was fun, but not worth the money. Just to give you an idea, our bill was $231 for 5 people, and we ordered only 2 desserts and no fancy drinks.. and 2 of our full meals were appetizers. Craziness. It’s all for photos but not taste. We won’t be returning.
   

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6. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our daughter sweet 16th birthday there and it was wonderful. She had a magical time!!
   

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7. K

   Kiesha

   Philadelphia3 reviews

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I celebrated my granddaughters 6th birthday and she was very excited and enjoyed her Sugar Factory experience.
   

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8. D

   Dana

   New Jersey1 review

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our really enjoyed ourselves especially for my daughter on her birthday when she was wished a happy birthday song. Our waitress was absolutely great very accommodating.
   

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9. L

   Laiah

   Unspecified1 review

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated my sister’s birthday! The service was impeccable!
   

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10. G

    Garden VIP

    Philadelphia2 reviews

    4.0

    Dined on February 17, 2025

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 5

    Total eye candy perfect for tweens and teens . Instagramable. It was first time and the server was flat when it came to explaining what’s what and how it works. I was confused with the $40 drinks. We ordered the sliders for app. It took over 45 min to get them and before we could each take a bite, our entrées were out. Throw it on the table with Aditi conversation about the fact that they all came out at the same time. I had the chicken Asian salad. It was terribly overdressed and the chicken was rubbery. The best item on our table was those sliders they were delicious. The milkshake was also very delicious. However, the doughnut that they put on top with stale. We ordered milkshakes for each one of the girls and only one milkshake came out the server said she thought we wanted to share one and I said no and then it took another 20 minutes for the second one to come out, but the first one was already drank by teenager number one. The flow of the food was a big problem. The bill was extremely high and the food was just so-so. Our waitress was relatively nice, but her mood did not match the restaurant. At the end of the meal, they brought over a pad where you ran your credit card with only three options for tips starting with 20%. That was offputting. Definitely read up on this place before you go, especially for the older set.
    

    1 person found this helpful