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Sugar Factory - Cherry Hill, Cherry Hill, NJ

Sugar Factory - Cherry Hill

3.9
3.9
316 Reviews
$31 to $50
Contemporary American

Make a reservation

2 people
7:00 PM
Booked 55 times today
  • Kid-friendly
  • Good for special occasions
  • Great for creative cocktails
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands in New Jersey with their new Cherry Hill location, opening to the public in fall 2021. The family-friendly, high-energy, celebration destination known for its sweets and treats will be located in the Garden State Park Town Center at 923 Haddonfield Rd, Suite A. The world-famous restaurant promises a memorable experience for kids, adults and everyone in between.

“We are excited to introduce our high-energy, sweet restaurant to the residents of Cherry Hill, New Jersey, the city is the perfect fit for our family-friendly brand. From our colorful and vibrant dishes, to our over-the-top desserts, every moment at Sugar Factory Cherry Hill will offer guests an extremely memorable and instagrammable experience from the minute they walk in to the minute they leave.”

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm
  • Phone number
    (856) 336-0101
  • Dress code
    Smart Casual
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at cherryhillparties@sugarfactory.com or call (856) 336-0101.

Offers

  • Sugar Factory Happy Hour

    Multiple dates available
    Sun - Thu - 4:30 PM - 9:45 PM,Fri - Sat - 4:30 PM - 10:45 PM
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve. We DO NOT accept reservations for Happy Hour:)

    Sugar Factory Happy Hour Photo

What 316 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 3.7Food
  • 3.9Service
  • 4.2Ambience
  • 3.5Value

NoiseModerate

Loved For

  • New Jersey

    Kid-friendly

  • Camden

    Kid-friendly

  • Camden

    Innovative

  • Camden

    Hot spot

  • Camden

    Lively

  • Camden

    Most Booked

Review summary

AI-generated from verified diner reviews
Sugar Factory in Cherry Hill offers a vibrant dining atmosphere, perfect for special occasions. The "fun vibe" and "excellent service" are frequently praised, alongside "delicious food" and "amazing milkshakes." While some reviews noted inconsistent service, many guests enjoyed memorable experiences, especially for birthdays and family events.

316 Reviews
  1. Jeremy

    Philadelphia

    1 review

    1.0

    1 review

    Dined 1 day ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    We were very disappointed in the service at the Cherry Hill location. We heard this from other friends that dine out frequently like us , but my son wanted to go for his bday. The dessert was great and probably their best offering. The food is very expensive and while I don’t mind paying for a quality meal, this one fell short for sure. We sat for I’m not kidding or exaggerating for 45 minutes before getting our drinks. That just can’t happen. It was unbelievable, but I just didn’t have the energy to complain. I will say the server knew we were frustrated and did offer us two free drinks which I did appreciate it. The problem is there is not way you should be going out for dinner anywhere and not have a drink for 45 minutes. It wasn’t just us either. I could see the frustration with everyone sitting around us. Everyone was a good sport about it, but I’m sure ownership would be embarrassed if they really knew the truth of what was going on. I won’t ever be back again as there are ton of other options. Also, this is first time I ever left a review good or bad for a restaurant in my life.

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  2. Jaylah

    Philadelphia

    1 review

    5.0

    1 review

    Dined 1 day ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Me and my client went in @11:30am and it was no one in there which was a plus given we got one on one attention from our server. Food came out quick and hot . Everything was amazing my client loved it being it was her first time eating at the sugar factory!

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  3. Nicole

    VIP

    Philadelphia

    5 reviews

    3.0

    5 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4
    My son loves going to the Sugar factory for the rainbow burger sliders, but the food is mediocre at best. My meal was overcooked, and when I substituted it for another meal and asked for well-done wings, they were still mushy and they took a long time to get done. The only highlight of the evening was my server Jonathan, my strawberry margarita, and the smile on my son‘s face when he received his rainbow sliders and his strawberry waffle dessert.

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  4. carrie

    Philadelphia

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 2
    3. Service 5
    4. Ambience 5
    John who was working by himself was beyond great. He was the greeter, sitter, server, waitress and bar tender all at once. With people at most of the tables he remain friendly, patient and willing and ready to help who ever. If I could give him more starts I would. The food was ok but John was awesome. It was my sons 10th birthday and he made it extra special while still making sure all the other guess where taking care of. Also we went to the one in Cherry Hill, NJ. John keep up the good work.

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  5. Ari

    VIP

    New York City

    4 reviews

    2.0

    4 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 3
    The drinks were cool and the milkshake looked amazing, but the food was just not very good. It tasted like glorified fast food. And the service was unimaginably slow. Dirty plates sat on our table forever and it was hard to track down our server. They seemed pretty understaffed.

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  6. Alicia

    Philadelphia

    1 review

    5.0

    1 review

    Dined on January 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food was good, server was excellent and very helpful!

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  7. Elizabeth

    New York City

    4 reviews

    3.0

    4 reviews

    Dined on January 12, 2025

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3
    We arrived at the Cherry Hill location around 12:45 PM and waited for at least 10 minutes before anyone came to seat us, despite the restaurant being empty. Once seated, it took quite a while for the server to attend to us, which led us to believe the restaurant may have been understaffed. The ambience was decent, and the drinks were good. The food was enjoyable, but not exceptional. The server who eventually helped us was friendly and efficient, though. Overall, while the experience wasn’t terrible, we’re not sure if we would return to this particular location.

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  8. Jennifer

    Philadelphia

    1 review

    5.0

    1 review

    Dined on January 12, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Lots of the ridiculous diabetes inducing food options are moved to dessert menu, if you're looking for them. Portions still huge. Will be back. Love LOVE love the mimosa flight!

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  9. Natalie

    New Jersey

    1 review

    5.0

    1 review

    Dined on January 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First time dining at Sugar Factory, and I must say my family and I had the most amazing experience there. We were celebrating my daughter's 15th birthday and she now wants to go again. The service was incredible, our server was spectacular and the food was unbelievable and that's an understatement. One thing I was a bit afraid of was the prices because at first glance never been there it seems so prestigious and glorious so I assumed I would be spending a good chunk of change, however, with us a party of 7 and also ordering the dessert that feeds up to 6 which was pricy in itself, the bill was only $310. We would definitely go again and tell everyone about it. Thank you for an amazing night.

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  10. OpenTable Diner

    Philadelphia

    1 review

    3.0

    1 review

    Dined on January 11, 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    I indicated we were there for a birthday, but nothing special was done. The tables were so close together and it was very loud. Food was ok. Milkshakes amazing. But a lot of money for not quality food

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FAQs

Sugar Factory - Cherry Hill offers takeout which you can order by calling the restaurant at (856) 336-0101.

Sugar Factory - Cherry Hill is rated 3.9 stars by 316 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 55 times today

Order delivery or takeout

Google Map for Sugar Factory - Cherry Hill

931 Haddonfield Rd, Cherry Hill, NJ 08002-2734

Dining areas

Additional information

  • Neighborhood
    Cherry Hill
  • Hours of operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm
  • Price
    $31 to $50
  • Cuisines
    Contemporary American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Late Night, Patio/Outdoor Dining, Takeout, Weekend Brunch, Wheelchair Access
  • Phone number
    (856) 336-0101
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at cherryhillparties@sugarfactory.com or call (856) 336-0101.
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