Sugar Factory - Boston

3.6

423 Reviews

$31 to $50

Contemporary American

Make a reservation

2 people

Dec 23, 2024

7:00 PM

Booked 58 times today

Kid-friendly
Good for special occasions
Great for creative cocktails

The Sugar Factory grows with the opening of our newest candy and dining experience in Boston! Located near Famed Faneuil Hall & Quincy Market Place, this location will encompass both the traditional Sugar Factory Menu and experience, with the addition of our ultra exclusive Pink Room and gorgeous in door outdoor feel.
Our signature lineup of delicious desserts, outrageous cocktails and scrumptious entrees are inviting you to join us!
We look forward to serving you at 101cSouth Market Street, Boston MA 02109

Order delivery or takeout

Private dining

Book your next event with us

View details

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
Contemporary American, Dessert, Bar / Lounge / Bottle Service
Hours of operation
Mon–Thu 11:30 am–10:00 pm Fri 11:30 am–11:00 pm Sat 9:30 am–11:00 pm Sun 9:30 am–10:00 pm Brunch Sat, Sun 9:30 am–2:00 pm
Phone number
(857) 317-4793
Website
http://boston.sugarfactory.com/
Payment options
AMEX, Diners Club, Discover, JCB, Mastercard, Visa
Dress code
Smart Casual
Catering
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at bostonparties@sugarfactory.com <br />We can host onsite and offsite events. Our Pink Cafe offers guests an exclusive and private space host an event.
Private party facilities
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, has opened its first Boston location reservations via OpenTable. The celebrity-endorsed, world-famous celebration destination known for its sweets and treats is located in Bostons famous Quincy Market! We look forward to serving you! 101 Market Street, Boston
Private party contact
our Private Dining Coordinator: 0000000000

Location
101 S. Market St, Boston, MA 02109
Neighborhood
Brighton
Cross street
Congress St, Chatham St and State Streets all run close to location.
Parking details
Public Lot
Public transit
State T Station 200 Washinton Street; Haymarket T Station 136 Blackstone Street; Aquarium T Station 183 Atlantic Ave and State Street
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

What 423 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6

3.6 based on recent ratings

3.5Food
3.7Service
3.9Ambience
3.1Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Sugar Factory - Boston dazzles with its "absolutely fantastic ambience" and vibrant atmosphere, making it a perfect spot for celebrations. Guests rave about the "amazing" dessert presentations and "great" service, especially from standout staff like Jasmine. While some find the food "overpriced," the unique experience and photo opportunities make it a popular choice for special occasions.

423 Reviews

C
Catherine
VIP
San Francisco
22 reviews
5.0
22 reviews
Dined 1 day ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Loved the holiday feel and how special they make bdays!
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T
Tiffany
VIP
Greater Boston
1 review
2.0
1 review
Dined 2 days ago
1. Overall 2
2. Food 1
3. Service 4
4. Ambience 3
The food was salty and dry. Drinks did not come with any of the fancy flair add ons advertised. 200.00 wasted
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L
Lauren
VIP
Greater Boston
10 reviews
2.0
10 reviews
Dined 2 days ago
1. Overall 2
2. Food 2
3. Service 2
4. Ambience 2
Not really impressed with this place. Felt kind of dirty but the kids were so excited to go so we stayed. Food was mediocre at best. Not sure if it’s sugar factory in general or just this place but I don’t know if I’d go back again. Or recommend it to anyone.
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J
Jennifer
Atlanta Metro
3 reviews
3.0
3 reviews
Dined on December 15, 2024
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 3
Average experience. Service was so slow. Hostesses and servers didn’t seem to want to be there. Took way too long for tables to be cleaned when there was a long line of people waiting to be seated. Ambiance was not what we expected.
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J
Janette
San Diego
3 reviews
5.0
3 reviews
Dined on December 14, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Went for 10 year old birthday and great experience! Staff helpful and accommodating.
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S
Sarah
Greater Boston
2 reviews
4.0
2 reviews
Dined on December 9, 2024
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 5
One of my daughters friends is gluten free and it was surprising the menu does not indicate allergens so it was a little hard to navigate that. Wait staff was great ! Ambience is great! Pricey but a fun treat.
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Y
Youhanna
Greater Boston
1 review
1.0
1 review
Dined on December 8, 2024
1. Overall 1
2. Food 1
3. Service 2
4. Ambience 1
absolutely trash. no way in hell it should be above 4 stars, and even around the high 3s. 1st, Food. Flamin hot mac and cheese bites were frozen and reheated. Got the smashed Cheesy burger and the cheedder cheese didnt even fall down from the top of the burger, it stayed on top like it was about-to-crust type cold. We got a watemelon goblet, after about 10 minutes the watermelons became rock solid and the actual juice became a slushie and was uneatable. 2nd, Service. It was my girlfriends birthday saturday the 7th, and i wanted to take her somewhere nice, ended up choosing sugar factory. I BOOKED a WEEK ago for 8pm on the 7th. Didnt get seated till 8:25, and was seated at a 4 person table. Had to get a resolution. I talked with a manager and all of a sudden there was a 2 person table upstairs that they could move us to.. after we sat down and ate and got finished we obviously didnt touch most of our food, and were visably upset. Waiter just wanted us out and didnt question anything like the poor staff they have. If you think I'm lying or exaggerating, go check it out and give me a like when you know I'm not lying.
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M
Maida
Greater Boston
1 review
2.0
1 review
Dined on December 8, 2024
1. Overall 2
2. Food 1
3. Service 1
4. Ambience 3
Food was semi warm, mac and cheese balls were cold. The bubbly drinks were to sweet and they were not how the picture looked in the menu, nor did they have certain things that went into the drink. Instead of the waiter coming over and explaining what's missing and would you like something else, he just said we ran out after being asked why it looks how it looks. The chicken startler was over cook, mac and cheese tasted salty and looked like kraft mac. I was super excited to come here, but it was nothing I excepted it to be. The one in Foxwoods was way better and more friendly. Not to mention the parking, it's horrible. Definity not coming back.
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J
Jenna
Greater Boston
4 reviews
4.0
4 reviews
Dined on December 7, 2024
1. Overall 4
2. Food 3
3. Service 5
4. Ambience 4
Food was great, staff is perfect. I ordered the elf drink and it was straight syrup/undrinkable; a let down considering the price. Always brought the kids when they were younger, not the right atmosphere for them anymore as teens.
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E
Erica
Greater Boston
2 reviews
1.0
2 reviews
Dined on December 7, 2024
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 1
Literally a ghost town. Upstairs bar was not open. Too short on servers. Our waiter took our order and we didn’t see them again until we were ready to leave. Highly overrated! Bi energy in the place at all. No wonder they can’t get customers on a Friday night in December! Sad
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FAQs

Sugar Factory - Boston offers takeout which you can order by calling the restaurant at (857) 317-4793.

Sugar Factory - Boston is rated 3.6 stars by 423 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Dec 23, 2024

7:00 PM

Booked 58 times today

Order delivery or takeout

101 S. Market St, Boston, MA 02109

Additional information

Cross street
Congress St, Chatham St and State Streets all run close to location.
Neighborhood
Brighton
Hours of operation
Mon–Thu 11:30 am–10:00 pm Fri 11:30 am–11:00 pm Sat 9:30 am–11:00 pm Sun 9:30 am–10:00 pm Brunch Sat, Sun 9:30 am–2:00 pm
Price
$31 to $50
Cuisines
Contemporary American, Dessert, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
Public Lot
Public transit
State T Station 200 Washinton Street; Haymarket T Station 136 Blackstone Street; Aquarium T Station 183 Atlantic Ave and State Street
Payment options
AMEX, Diners Club, Discover, JCB, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Website
http://boston.sugarfactory.com/
Phone number
(857) 317-4793
Catering
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at bostonparties@sugarfactory.com <br />We can host onsite and offsite events. Our Pink Cafe offers guests an exclusive and private space host an event.
Private party facilities
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, has opened its first Boston location reservations via OpenTable. The celebrity-endorsed, world-famous celebration destination known for its sweets and treats is located in Bostons famous Quincy Market! We look forward to serving you! 101 Market Street, Boston
Private party contact
our Private Dining Coordinator: 0000000000

Sugar Factory - Boston

Make a reservation

Order delivery or takeout

Private dining

Additional information

Menu

What 423 people are saying

Overall ratings and reviews

Review summary

FAQs

Does Sugar Factory - Boston offer delivery through OpenTable or takeout?

How is Sugar Factory - Boston restaurant rated?

Is Sugar Factory - Boston currently accepting reservations?

Make a reservation

Order delivery or takeout

Additional information