Sugar Factory - Boston

Sugar Factory - Boston reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lesley

   Greater Boston1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   It was a lot of fun! The kids loved it, food was pretty good, but it was beautiful and definitely fun after the museum of Illusions
   

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2. A

   Ari

   Greater Boston1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   When I came to the restaurant, I mentioned to the host that it was my nephew's birthday and if they could just sing happy birthday to him. She said she would let our waiter know, so I assumed after we paid the bill and were packing up they would. They sung happy birthday to about 3 other families while we were there. At one point they were so close to us I hurried and got my phone thinking it was for my nephew, but it was not. I mentioned to the waiter again, when my nephew was on his phone, and she made it seem like she was aware already. But nope we got the bill, our to go boxes and even waited around and the waiter was still tipped but nobody came. I'm very upset I even made a note on the reservation. I won't ever return back to this location, waiter was nice, but the service sucked!!!
   

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3. L

   Lauren

   Greater Boston1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just had my daughter’s 16th birthday there and it was over the top adorable! The girls had so much fun and of course took 1000 pics! The staff were attentive and fun, and really got into singing happy birthday. It was a blast! And the food was delicious!
   

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4. OT

   OpenTable Diner

   Greater Boston3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitress was very nice and food was great. Large portions. We love it and put 7 year old enjoyed herself.
   

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5. T

   Tanya

   Greater Boston1 review

   2.0

   Dined on March 10, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Upon arrival very empty, kind of strange only 3 other families. We were seated upstairs by windows, which appeared to be very nice but as we sat we noticed windows were dirty, paint was peeling on spots and it appeared some of the hearts on the wall were missing. Our Waiter arrived and was very pleasant greeting us. But took a good amount of time to return to take our order. When he came back he took our order and left and we realized he never asked/ took our drink order. Long wait again for appetizers. Our appetizers arrived by a runner (not a server) so we still couldn’t order drinks. We did not have any plates for our appetizers(took them from an empty table when we still had not seen our waiter. Our food arrived and our waiter came and asked if we needed anything, we ordered drinks and syrup that was missing from a meal and salt and pepper. Waiter came back with drinks and forgot syrup. After waiting again for a long period no waiter to be found went down and asked hostess for syrup, she replied “ ask your waiter”! Lol.. well if we could find him! Waiter finally arrived after other were almost done eating with syrup. One or the 3 burgers that were all requested medium was well done, and birthday girls chicken dish was pretty awful, chicken was visually unappealing and tough to eat, potatoes were also under cooked, broccolini was only good thing on the dish. We had planned to do fun desserts but the waiting time was just killing the vibe. They did come sing happy birthday! It was cute and Birthday girl laughed. Thank you! But sadly we would definitely not return.
   

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6. OT

   OpenTable Diner

   Unspecified1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was there for my daughters 14 birthday and we all loved it
   

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7. OT

   OpenTable Diner

   Las Vegas1 review

   4.0

   Dined on March 6, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Hostess seemed very annoyed we were there lol. Waiter was great. Food was tasty. Biggest complaint, the entire floor was sticky anywhere you walked. Like they used the wrong cleaner. Gross for a restaurant.
   

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8. MR

   MaryR

   Connecticut2 reviews

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me Encantó la experiencia , muy rica la Comida y bebidas
   

   • 

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9. S

   Sandrie-Kay

   Greater Boston1 review

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The service was warm and friendly, 10/10 for that. Our appetizers were good but my Entree was really salty, one bite gave me a slight headache. Couldn’t take more than that bite. The environment was nice and cozy especially for date nights. I would try again, hopefully the food will be better.
   

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10. A

    Ava

    Unspecified1 review

    5.0

    Dined on March 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    really really good just on the expensive side so i can’t go back for a while lol
    

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