Sugar Factory - Atlantic City

Review summary

1. L

   Laura

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Servers went above and beyond for the people celebrating their birthday. It was a good atmosphere. We enjoyed
   

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2. M

   Margaret

   New Jersey

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   We had a reservation for Sunday at 9:30 am. We waited 45 minutes for our food to come out, even though it didn't appear to be very busy. The food is more about the presentation (which is amazing) than the quality. The actual menu was different from the menu online which was disappointing, but it may have been because of the "brunch" menu on weekends. The service was great.
   

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3. E

   Eric

   Philadelphia

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The table was right next to the kitchen and bathroom in a spot that didn't seem like a table should be.
   

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4. E

   Elizabeth

   New York City

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Went there for my nieces Birthday - was fun. Had a good time!
   

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5. J

   Jessica

   New York City

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The hostess was horrific- she openly disliked me to the point I had to think she made us wait longer than needed. We called ahead to get two reservations together and the man on the phone was incredibly nice. We arrive and the hostess couldn’t be bothered and didn’t care at all- it would be 5 stars without that girl .
   

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6. d

   delf

   VIP

   New York City

   35 reviews

   2.0

   35 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Chicken stir fry was good. The Buffalo chicken sandwich was horrible and the chicken patty was very close to one from McDonald's. It was quite surprising considering how their meals are typically a very nice size. Our service was pretty poor, the waiter seemed to focus on a large party he was serving and we waited about 10 minutes for our water to be refilled while we were eating our meals. He also forgot the drink I ordered and his response was poor. He did comp it but never apologized for the delay even though he clearly forgot about it.
   

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7. A

   Amanda

   New Jersey

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first experience at Sugar Factory the food, staff and overall experience was great.
   

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8. T

   Tasha

   Philadelphia

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   We ordered waffles. Waited 40 minutes and then was advised the waffle maker was broken. Waited additional 15 minutes after the waffle maker was fixed only to receive semi warm waffles not even hot enough for the butter to melt. The server was nice, but the food was absolutely terrible.
   

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9. G

   Gina

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We have dined at Sugar Factory many times, and were never disappointed. Unfortunately, this time around things weren’t as good as usual. We were there for my son’s birthday, which was marked on our reservation, but was not acknowledged by waiter or hostess. Two of us ordered burgers, and two ordered the rib eye steaks- all were requested to be cooked to medium temp- and one milkshake for the birthday boy. They served everyone else’s drink, and never came back with the shake. We had to ask for it after our food came out. When our food came out, every item was overcooked. Three out of four of us, was overcooked but edible, but my husband’s steak was so overdone, it qas hard and didn’t even have any juices. My husband did let the waiter know, and to their credit- a manager and the chef came out right away. They apologized and offered to make it right, and redo any of the meals needed. We only requested a new steak for my husband, which was sent out right away. They also removed that meal from the bill, which was very nice, and much appreciated. For service and attention to their customers, I will happily give them four stars. We did not stay for dessert afterward, and unfortunately the opportunity to have the “fun part” of a birthday experience at Sugar Factory for my son had been missed on this trip. Only sharing to help improve and to thank the manager for her kindness and attention to her customers. We will be back.
   

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10. L

    Lynn

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    It was ridiculously expensive! I was there with my 3 grandchildren. They shared a $39 soda drink with dry ice that looks fun, but $39? Also, way too much food. Such waste. Total bill for lunch with tip was $155. I had a ham & cheese with water as a drink. Service was SLOW even though restaurant was pretty empty.
    

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