Sugar Factory American Brasserie - Atlanta

Review summary

1. T

   Teeama

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The drinks were cool and delicious! The photographer lady was really nice. However 20 to purchase the picture in a small frame is steep. The staff was not very warm. Food was okay. We paid a $35 fee to bring in our own birthday cake. Idk. Literally told a friend right after I probably wouldn’t come back to the ATL location.
   

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2. A

   Ashley

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We celebrated my sisters 18th birthday and Henni was our server. He was amazing. Overall a good experience. Will definitely be returning
   

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3. Z

   Zayani

   VIP

   Atlanta Metro

   11 reviews

   1.0

   11 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The thrill is gone. The restaurant was empty, but the music was blasting. They serve Pepsi, but getting a refill was bizarre. Instead of bringing a new, clean glass of Pepsi, the server asked us to put our half-filled glasses on a tray she brought from the kitchen. Then she disappeared with the tray and returned with the same glasses with more Pepsi in them. So for several minutes, no one had anything to drink at the table. The food, of what they had on hand, was subpar. My beans look like they had been plated a few days ago and just reheated in a microwave. The hamburger patties were factory-made. The chocolate fondue came out cold. Ew. The marshmallows on top had been toasted, but they tasted like sweet butane oil. Blech!! It had stale brownies on it too. Not good. I know it’s a place to go for the expensive drinks, but jeez. The food should at least be fair to middling. Our server actually said, “it’s not MY fault!” I couldn’t wait to get out of there. When did TSF became the last place to eat?
   

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4. R

   RoDah

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined on January 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was amazing made sure we were always taken care of, from being sat it was a fun experience. i will say it is kid friendly but wouldn’t recommend if your kids aren’t a fan of loud constant noises. Everyone is super friendly. The girls and the guys were getting ittttt at the dancing making sure everyone had the same experience their energy is incredible.
   

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5. T

   Tiffany

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Service was slow, restroom not cleaned & a sink out of service. The candy station was lacking. Subpar food is & drinks. Definitely not what I expected considering the location.
   

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6. A

   Adreanna

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was great and made my fiancé’s birthday a fun time. The food was a bit expensive but you’re also paying for an experience.
   

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7. N

   Natasha

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined on January 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   First time visiting this establishment, and my family and I had an amazing time. The food, drinks, and desserts were delicious. Our waiter was Henry, he was awesome, he answered every question we had. Explained the menu and was very knowledgeable about everything. We will be returning and hopefully he will be our waiter again.
   

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8. T

   Trenease

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined on January 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   It is toooo expensive for drinks. Thanks. Trenease
   

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9. D

   Dominic

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on December 31, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The decor and pictures of celebs are very inviting and fun. Sadly, this is the only highlight of my experience Monday around 1:30pm on New Year’s Eve. The host and server move extremely slow. It didn’t seem busy at all for how slow the service was. Every item is extremely overpriced. Grilled fish in fish taco has absolutely no taste. I didn’t even eat it. They were out of 2 basic sides that most restaurants would have in stock. Waited over 30 minutes for a cold side to be served to us. Manager was too busy/afraid of speaking with me directly so they’d rather just take the side off of my bill instead of allowing me to voice my displeasure about the whole experience. Unfortunately, based off my experience, the only thing I can do is recommend that you stay far away from this location
   

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10. H

    Heather

    Atlanta Metro

    1 review

    3.0

    1 review

    Dined on December 31, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    The hostess greeted us in a welcoming and friendly manner and seated us immediately. The atmosphere was nicely decorated, however the ceiling vent tiles were full of dirt and dust and their columns and walls had lots of chipped paint. Our server brought us waters and my glass had food debris floating in the water. Our first server never returned and we had another server who was very nice and took our order. We ordered our cocktails. We waited a long time to receive them. My husband was served the wrong cocktail and I was told my cocktail was sold out. I ordered a different drink and when it arrived I was told the toppings to my drink would be coming out shortly. That never happened. I was so disappointed to pay $52 for a cocktail and not receive the complete cocktail. It made no sense, just wait till the entire drink is ready and then serve it. A manager greeted us and asked if things were ok. We told him we were waiting on my cocktail toppings and a clean glass of water. A few minutes later our server came back with the toppings and water. She seemed very annoyed and was curt when speaking to us. We waited an even longer time for our food. The food was quite good and we enjoyed the meal. Our kids absolutely loved their desserts. They were a work of art! I do not regret trying this place for the first time, however I do not plan to return due to the poor service. I will thank the manager for his efforts in attempting to expedite our requests after having experienced longer wait times than normal.
    

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