STK - Steakhouse and Rooftop

Review summary

1. b

   brian

   Hawaii

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Went at 3 one day very nice and quiet. Went at 6:30 one day very loud in there could barely talk to each other.
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Dear Brian, Thank you for sharing your experience at STK Steakhouse! We’re glad you enjoyed your meal and found value in your visit. We understand that the ambiance can vary depending on the time of day. STK is known for its vibrant and energetic atmosphere, especially during peak dining hours. For guests seeking a quieter experience, earlier reservations like your 3:00 visit can be a great choice. Your feedback is invaluable, and we’ll continue working to strike the right balance to ensure every guest has a wonderful time. We hope to welcome you back again soon, whether for a lively evening or a more relaxed daytime visit! Warm regards,
   

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2. S

   Sydney

   Hawaii

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Our customer service experience was not ideal. We were sat at 6pm and asked our waitress for a sommelier. She didn’t know what that was… but also they don’t have one. She asked our preferences for wine (Cab, earthy flavors) and came back with some notes. She provided us a fruity, Merlot recommendation. Did she even hear us? No thank you. We picked our wine bottle. Sat and waited. Ordered our meal. Salad was delivered at 6:45 (still no wine). Wine was delivered at 6:55. Bread was delivered at 7pm. Steaks came at 7:02pm. At 7:05pm our waitress came back with steak knives. Plates were not cleared (because we didn’t even have time to eat it all). Usually nice restaurants bring you clean plates and silverware BEFORE your steak comes. We were celebrating and dressed to the nines. The website specifies a dress code. It was not upheld. Girls in athletic leggings and sneakers. Men in t shirts and ball caps. No regard for the dress code. That really brings down the elegance and status. As I mentioned, it was a big celebration for us. It could have been a 2 wine bottle night for us, had we received it sooner and had time to drink and enjoy. We did speak to the manager (we did not call her, she happened to walk by our table) and we said we were worried about the timing of our steaks and being rushed to eat our appetizers. She said she would hold them. It didn’t feel that way or that she truly listened to our concerns. The food was good. Compliments to the chef. Customer service and atmosphere are not there.
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Hey Sydney, We're truly sorry for your recent experience at STK - Steakhouse and Rooftop. We regret that our service fell short and that you felt rushed. We take your feedback seriously and will use it to improve. We hope for another chance to provide a better experience. Best, STK - Steakhouse and Rooftop Management Team
   

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3. m

   mitchell

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Personally I feel the food is very over-priced. Fish and chips for $67.00? The fish were so greasy I could not finish my meal. The side dishes were very good. There were 10 of us. I didn’t feel our table was attended to as much as it should have been. All the water and soda glasses were empty most of the meal. Our dinner and dessert time was a 50 minute span of time. We were simply neglected until the $1.450.00 bill came of which was food only. We don’t drink. Maybe that’s why our table was left in the cold. The ambiance is fine. It wreaks Scottsdale vibes. Unfortunately we won’t be going back. But hey, you can’t please everyone. I’d give this place a shot if you have deep pockets and don’t mind not quite getting your money’s worth. Happy new year.
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Thanks for the review, Mitchell! We're glad to hear that you enjoyed our appetizers and side dishes at STK - Steakhouse and Rooftop. We're sorry to hear that our food and service didn't meet your expectations. We strive to provide an exceptional dining experience for all our guests, and we're disappointed to hear that we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll consider giving us another chance in the future.
   

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4. M

   Matt

   VIP

   Phoenix

   54 reviews

   4.0

   54 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Sat on the patio for Happy Hour. Drinks were great and a deal at happy hour. Door was good but really small portions even for the price. The chicken bites and shrimp were nice portions. Service was excellent, fast, friendly and right on time. We will be back!
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Dear Matt, Thank you for joining us at STK Steakhouse and for taking the time to share your experience! We're delighted to hear that you enjoyed our Happy Hour offerings, especially the drinks and the portions of the chicken bites and shrimp. Your kind words about our service mean the world to us—we’ll be sure to share your compliments with the team. We also appreciate your feedback about portion sizes and will keep it in mind as we continue to refine our menu. We’re so glad to hear you plan to return! We look forward to welcoming you back for another great experience. Warm regards,
   

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5. J

   Jill

   VIP

   Milwaukee

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   You didn’t honor our reservation. Terrible and will never go back!
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Hi Jill, we're truly sorry to hear about your experience at STK - Steakhouse and Rooftop. We understand how disappointing it must have been to have your reservation cancelled without any advance warning. It's always our goal to honor our reservations and it's clear we fell short this time. We sincerely apologize for any inconvenience and hope you will give us another chance to make it right. Best regards, STK - Steakhouse and Rooftop, The Management Team
   

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6. S

   Sarah

   VIP

   Pittsburgh

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   swerve was wonderful but don’t come here expecting to get your reservation on time. we had a reservation at 8:15 and wasn’t sat until 9:30. messed with important plans.
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Hey Sarah, Thank you for taking the time to share your experience at STK - Steakhouse and Rooftop. We're thrilled to hear that you enjoyed your time with us, and we're sorry for the delay with your reservation. We understand how important your plans were and we apologize for any inconvenience caused. We're always striving to ensure our guests have a seamless experience and we appreciate your feedback. We hope to have the opportunity to serve you again soon. Best regards, STK - Steakhouse and Rooftop Management Team
   

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7. D

   David

   VIP

   Chicago

   106 reviews

   1.0

   106 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   We had an 8:00 reservation but were seated at 9:05. Based on past reviews they are going to say things get backed up when they get busy but the question then becomes if they know that why don’t they do anything about it? We sat outside and they only had heaters for 2/3s of the tables. Ours was not one. The food was ok but at the prices charged it should have been spectacular. Service was mediocre at best. Server asked if we wanted drink refills, twice, and each time we said “yes” but the drinks never appeared. Music was very loud. The host’s desk was nothing short of chaotic.
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Thanks for visiting us, David. We're truly sorry to hear about your experience at STK - Steakhouse and Rooftop. We understand that your reservation time was unexpected and the seating issue was not up to our usual standards. We also apologize for the noise level and the service delay. We appreciate your feedback and will certainly use it to improve our service and atmosphere. We hope you'll give us another chance to provide a better experience in the future.
   

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8. A

   Adriana

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had made reservations 2 weeks ago to have a nice New Years dinner with my family. We arrived 10min prior to our reservation which was for 7:45pm. At 8:40pm I received notification our table was ready to be seated. It’s unfortunate we didn’t get to enjoy our planned steak dinner.
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Thanks for the review, Adriana. We're truly sorry for the inconvenience you and your family experienced during your New Year's dinner. It's disappointing to hear that your reservation was not honored as it was for a special occasion. We understand how frustrating that must have been for you and we sincerely apologize for the oversight. We appreciate your patience and understanding, and we hope you'll give us another chance to make it up to you in the future. STK - Steakhouse and Rooftop, Management Team
   

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9. S

   Shannon

   Phoenix

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Did not have a great experience unfortunately. Our reservation was at 7pm and we didn’t sit at our table til 7:50pm. They were way over booked for NYE. It took 20 min for a server to come and even greet us. Once ordered we asked for bread and ordered appetizers right away. Bread never came but some of the apps did. Our oysters ordered as a app came out right before our meal. We had also asked to speak to manager a couple times and none came to our table. The steak was under cooked and cold but we waited so long we were starving. Then we had to ask for our steak to be warmed up cause it got cold so fast. We asked for manager and none ever came. They did take off 25% off our bill so it was something but still very poor service and some par food. Will not be back.
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Thanks for the review, Shannon. We're truly sorry to hear about your experience at STK - Steakhouse and Rooftop. We understand that waiting for a long time and not receiving service can be frustrating. It's also disappointing to hear about the overbooking and undercooked steak. We strive to provide our guests with exceptional service and food, and it's clear we fell short during your visit. We appreciate your patience and understanding, and we're truly sorry for any inconvenience caused. Your feedback is invaluable and we will address these issues with our team. We hope you'll reconsider and give us another chance to provide you with the quality experience you deserve. Sincerely, STK - Steakhouse and Rooftop Management Team
   

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10. C

    Conrad

    Phoenix

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 4

    The restaurant did not display their menus prices online. When we got to the restaurant a salad was $30 and the cheapest entree was chicken at $60. They massively raised their rates for the holiday.
    

    STK - Steakhouse and RooftopResponded 1 day ago

    Hey Conrad, We're really sorry to hear about your experience with our menu. We understand that we didn't communicate the prices well, especially during the holiday. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to provide you with a better dining experience. Best, STK - Steakhouse and Rooftop Management Team
    

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