STK - Rooftop

Review summary

1. J

   Jaime

   Tampa

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 1

   Your bartender at rooftop kept looking at my wife the whole time just cause she’s Hispanic. Please give your employees a training course ti be professional as they’re not in their 3rd world countries. Our Russian waiter was very polite and professional perhaps the compadres can learn from him
   

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2. A

   Angel

   Los Angeles

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   I had reservations at 8:30 and ended up ordering at the bar at 9:45 waste of time
   

   STK - RooftopResponded 7 days ago

   Thanks for the review, Angel. We're sorry to hear that you had to wait for your table despite your reservation. We understand how frustrating that can be and we apologize for the inconvenience. We're glad to hear that you enjoyed our food. We hope you'll give us another chance to serve you better in the future.
   

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3. M

   Mark

   Bristol

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Ridiculously overpriced for ok food in a freezing cold rooftop room that had mediocre views. Rest rooms in a disgusting state. We paid over $600 for two course meal for 4 people. With a minimum 18% tip On top..So many nicer places to go! Server was knowledgeable and knew his steaks.
   

   STK - RooftopResponded 7 days ago

   We're sorry to hear that you had to wait for your table despite your reservation. We understand how frustrating that can be and we apologize for the inconvenience. We hope you'll give us another chance to serve you better in the future.
   

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4. G

   Gabby

   New York City

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had a 8pm reservation for 10 people and arrived 15 minutes early. We were told we were “super early” and will be seated closer to the reservation time. We didn’t get seated until about 8:45pm. Drinks took about an hour to get to the table. However, they did bring over a complimentary bottle of champagne for the wait. It wasn’t until about 10:30pm when our food came out. Our food came out room temperature and most of our steaks weren’t cooked to how we ordered. Luckily, the manager compensated us for half of the bill due to the service and overall experience. We didn’t end up leaving until 11:45pm after everything was settled, and we didn’t make our 10:30pm reservation we had somewhere else. This was our second year coming to STK and we won’t be coming back.
   

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5. M

   Magnus

   Los Angeles

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited one hour for our reservation, was no control on the line. After one hour we got a table downstairs. We was sitting there waiting on the menu for 25 minutes. After we asked for a menu two times without getting any menu, we left the restaurant 1,5 hour after our booking, without eating.
   

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6. A

   Amanda

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Beautiful view. Definitely pushing through the tables. The hostess was amazing and handled everyone coming at her beautifully! Felt a bit rushed.
   

   STK - RooftopResponded 7 days ago

   Hi Amanda, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our view and found our team to be accommodating. We always aim to provide a comfortable and enjoyable experience for our guests. We noticed that you felt a bit rushed during your visit. We appreciate this feedback and will certainly use it to improve our service. We hope to see you again soon at STK - Rooftop, and we'll do our best to ensure a more relaxing experience on your next visit. Best regards, STK - Rooftop Management Team
   

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7. R

   Richard M

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   The rooftop area is like a cafeteria in the winter, very messy and crowded. My server was good , bread good, wedge salad very good. Did not expect my rack of lamb to be New Zealand baby like you get at Trader Joe’s. Not worth $50 let alone $71. Chilean sea bass was the size of a deck of cards cut in half.. but good quality.. my martinis were ordinary at best. Place lacked shopistication, comfort and cleanliness steakhouses are known for and the food was not worth the value. The bathroom was filthy. Bag of donuts skip them.. mushroom pot pie was tasty but like the rest of the food ..it lacked sophistication and expert execution….final take ? Thousands of restaurants do a better job .. the price is the price they have the right to. Charge what they want. They had plenty of younger customers so what do I know. Probably won’t go back let the kids have this one.
   

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8. J

   Jacquelyn

   Toronto

   2 reviews

   1.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience from start to finish. I regret ever booking the reservation
   

   STK - RooftopResponded on December 9, 2024

   Hey JacquelynL, we're really sorry to hear about your disappointing experience at STK - Rooftop. It's unfortunate that we didn't live up to your expectations, especially as you had a reservation. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to show you the high-quality service and dining experience we're known for. STK - Rooftop, The Management Team
   

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9. N

   Nancy

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Overpriced and underserved. Meats were nicely cooked, unimpressed with sides. Charcuterie plate was a terrible value. Lacked substance.
   

   STK - RooftopResponded on December 11, 2024

   Thanks for visiting us at STK - Rooftop. We appreciate your honest feedback. We're sorry to hear that our pricing and sides didn't meet your expectations. We also regret that you found our charcuterie plate underwhelming. Your comments will be taken into account as we strive to improve our offerings and customer experience. We hope you'll give us another chance to impress you in the future.
   

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10. C

    Cody

    New York City

    1 review

    5.0

    1 review

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service, beautiful views and the steak was amazing. Macaroni and cheese was a great side.
    

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