Sticks'n'Sushi - White City

Review summary

1. B

   Berna

   London

   1 review

   5.0

   1 review

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always amazing. They always keep the standards high!
   

   Sticks'n'Sushi - White CityResponded 2 days ago

   Hi Berna, Thank you so much for your kind words! We’re thrilled to hear that we continue to meet your expectations. We’ll always strive to keep those high standards for you. Looking forward to welcoming you back soon. Best wishes Sticks'n'Sushi White City
   

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2. G

   Gail

   London

   2 reviews

   4.0

   2 reviews

   Dined on January 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I am signed into the loyalty scheme and wanted the free coffee to go however when i asked for it I was told by our waitress who seemed annoyed that this should have been done before the bill was settled which I didn't know. It was disappointing as i was looking forward to a nice hot cup of coffee to finish what has otherwise been a lovely dinner
   

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3. A

   Angela

   Singapore

   3 reviews

   5.0

   3 reviews

   Dined on January 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   The staff always chased us to finish our food quicker. My friend and I haven’t seen each other for 3 years so we wanted to dine slowly. But the staff kept coming back and forth and asked if they can take the plates (with food and rolls) so we ended up leaving sooner than planned!
   

   Sticks'n'Sushi - White CityResponded 2 days ago

   Hi Angela, We’re really sorry to hear about your experience and apologise for making you feel rushed. We completely understand that you wanted to enjoy your time and catch up with your friend. Our goal is to make every dining experience relaxed and enjoyable, and we’ll be sure to address this with our team. Thank you for bringing this to our attention, and we hope you’ll give us another chance to make your next visit more enjoyable. Best wishes Sticks'n'Sushi White City
   

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4. R

   Rachel

   VIP

   London

   1 review

   5.0

   1 review

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We often go to Sticks’n’Sushi in White City and the manager, Carolina, always goes above and beyond. She was exceptional with our most recent visit. My partner and I have food intolerances that she always makes sure are taken care of. Carolina’s professionalism and friendly service always make us feel welcome and accommodated. She’s absolutely fantastic and makes a great lasting impression. We definitely recommend!
   

   Sticks'n'Sushi - White CityResponded on January 23, 2025

   Hi Rachel, Thank you so much for your thoughtful feedback! We’re thrilled to hear that Karolina consistently provides exceptional service and ensures your food intolerances are taken care of. It’s wonderful to know she makes such a positive impact on your visits. We truly appreciate your recommendation and look forward to welcoming you both back soon for another great experience. Best wishes Sticks'n'Sushi White City
   

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5. A

   Anoushka

   London

   51 reviews

   5.0

   51 reviews

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, dealt with a big table really well and our numerous requests. Service was prompt, food was great and well made cocktails. Made a fuss of the birthday girl which was really kind of them. Perfect for a team lunch/dinner.
   

   Sticks'n'Sushi - White CityResponded on January 17, 2025

   Hi Anoushka, Thank you for your fantastic review! We're thrilled to hear that our team handled your large table with ease and made sure all your requests were met promptly. It’s great to know that you enjoyed the food, well-crafted cocktails, and the special attention we gave to the birthday celebration. We're glad to have been the perfect setting for your team lunch/dinner, and we look forward to hosting you again soon. Best wishes Sticks'n'Sushi White City
   

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6. J

   Joel kimong

   London

   1 review

   5.0

   1 review

   Dined on January 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner, food and service were very good! Special thanks to Richard that has take care of us.
   

   Sticks'n'Sushi - White CityResponded on January 17, 2025

   Hi Joel, Thank you for your kind words. It's wonderful to know you had a great experience with both the service and our food. We'll be sure to pass along your compliments to Richard! We look forward to your next visit, Best wishes Sticks'n'Sushi White City
   

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7. M

   Martina

   London

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My boyfriend and I love to eat at Stick&Sushi. Staff is always so friendly and attentive, and food is fresh and tasty. We never leave disappointed!
   

   Sticks'n'Sushi - White CityResponded on January 17, 2025

   Hi Martina, Thank you for your continued support and kind words! We’re so happy to hear that you and your boyfriend always enjoy your visits with us. Our team takes great pride in providing friendly and attentive service, and we’re thrilled that the food consistently meets your expectations. We look forward to welcoming you back soon. Best wishes Sticks'n'Sushi White City
   

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8. B

   Bryony

   London

   1 review

   5.0

   1 review

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favourite Sushi restaurant in London. Our first visit to the Westfield branch and we were not disappointed!
   

   Sticks'n'Sushi - White CityResponded on January 17, 2025

   Hi Bryony, Thank you for your kind review. We are thrilled your visit with us met your expectations and keeps us as your favourite sushi restaurant! We look forward to seeing you again. Best wishes Sticks'n'Sushi White City
   

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9. A

   Alicia

   London

   2 reviews

   5.0

   2 reviews

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My fave spot! They always take such good care of me when I come 🥰
   

   Sticks'n'Sushi - White CityResponded on January 23, 2025

   Hi Alicia, Thank you for your lovely feedback! We're so happy to hear that we have become your favourite spot. We always strive to make every visit special, and it’s great to know you feel well taken care of. We look forward to welcoming you back again soon! Best wishes Sticks'n'Sushi White City
   

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10. J

    Jonathan

    VIP

    London

    5 reviews

    5.0

    5 reviews

    Dined on January 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Service could have been better if there was more than one server on the floor
    

    Sticks'n'Sushi - White CityResponded on January 3, 2025

    Hi Jonathan, Thank you for your feedback! We apologise for the service delay and appreciate your understanding. We’ll work on improving staffing to ensure a better experience next time. Hope to see you again soon. Best wishes Sticks'n'Sushi White City
    

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