Sticks'n'Sushi - Battersea

Review summary

1. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food ! Staff very friendly and attentive . Kids menu is very nice
   

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2. P

   Parisa

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great ambience! if you are a sushi lover, you will not be disappointed! if you go in a large group, they have really cool table set up too. vibes all round
   

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3. L

   Liz

   London

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Poor service. Waited 20 minutes before anyone asked us if we wanted a drink. Some of our food never arrived and the gap between each plate being bought to the table ranged from 10-25 minutes. When it did arrive the chicken skewer was so burnt and charred it was inedible. To their credit they didn’t charge us for it. Not sure why you’d open a restaurant if you’re not ready.
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Liz Thank you for your feedback. We're glad to hear the issues could be sorted in-house. We appreciate your patience and will take your comments into account as we continue to refine our service and operations. We hope to have the opportunity to welcome you back in the future. Best wishes Sticks'n'Sushi Battersea
   

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4. M

   Mikki

   London

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Very welcoming nice ambiance and loved the sticks of meat!
   

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5. R

   Ryan

   London

   38 reviews

   vip
   2.0

   38 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We have eaten at many Sticks n Sushi locations. It is usually a good experience. However eating at the new Battersea location was dismal. Service was the worst I have experienced in a long time. It took forever for anyone to come to our table. We ordered sparkling water that never came. Plus we were charged for it although we never received it. Our first round of drinks were finished and we basically ate our entire meal without any water or drinks. We finally flagged someone down and ordered another round of drinks. They never came. So we had to flag down another server to ask for drinks a third time. When they finally came back with drinks we were finished with our dinner. I hope the service gets better over time.
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Ryan, Thank you for sharing your feedback. We’re sorry to hear that your experience at our new Battersea location didn’t meet expectations. As a new restaurant, we are still refining our service, and we appreciate your patience. We understand how important timely service and attention to detail are, and we will take your comments into consideration to improve. We hope you’ll give us another chance in the future and look forward to delivering a better experience next time. Kind regards Sticks'n'Sushi Battersea
   

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6. E

   Eleanor

   Edinburgh

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall a nice meal, I thought the quality of the food was excellent and the drink selection was also very good. The only downside to our evening was the staff. I had a couple of questions at different points throughout the night about the menu and also the condiments being serviced with my food, when I asked these questions on both occasions the response from my server was ‘I don’t know it’s my first day’ which I understand it’s opening night but have you had no training? It was said in quite a rude manner too which just wasn’t necessary, to add insult to injury there was a £30 service charge added on (which I did pay) but I do think the staff need better training.
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Eleanor, Thank you for your feedback, and we’re glad you enjoyed the food and drink selection. We apologize for the service issues you experienced and understand how important it is to have knowledgeable and polite staff. As this was our opening night, we’re still in the process of training and refining our service, but we’ll take your comments on board to ensure better training moving forward. We truly appreciate your feedback and hope to have the opportunity to provide a more seamless experience in the future. Best wishes Sticks'n'Sushi Battersea
   

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7. H

   Hannah

   London

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Exceptional food and attentive table staff. Only comment would be that for set menus the food comes out very quickly
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Hannah, Thank you for your kind words. We’re thrilled you enjoyed the food and found the table staff attentive. We appreciate your feedback about the speed of service for set menus and will certainly take it on board. We look forward to welcoming you back soon. Best wishes Sticks'n'Sushi Battersea
   

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8. E

   Eileen

   Brighton

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   燈光有氣氛，環境舒適，座位乾淨，服務人員親切，食材新鮮，品種選擇多樣化，味道也非常好，唯獨地面設計感覺很滑，會再來。
   

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   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Eileen Thank you for your thoughtful review! We're thrilled you enjoyed the atmosphere, comfortable environment, and fresh, delicious food. We're also glad our friendly staff made a positive impression. We appreciate your feedback about the floor design and will take it into account. We look forward to welcoming you back soon. Best wishes Sticks'n'Sushi Battersea
   

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9. J

   Jannat

   London

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food and service . Easy ordering service and knowledgeable staff
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Jannat Thank you for your wonderful review. We're so glad you enjoyed the food and service and it's great to hear that our staff made a positive impression with their knowledge. We look forward to welcoming you back soon! Best wishes Sticks'n'Sushi Battersea
   

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10. A

    Abbie

    London

    12 reviews

    5.0

    12 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Great food, friendly staff and good atmosphere. Will book again.
    

    Sticks'n'Sushi - BatterseaResponded 3 days ago

    Hi Abbie, Thank you for your kind feedback. We're so glad you enjoyed the food, the atmosphere, and our service team. We look forward to welcoming you back soon. Kind regards Sticks'n'Sushi Battersea
    

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