Sticks'n'Sushi - Richmond

Review summary

1. Z

   Zaina

   London

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was amazing however the service was very poor and had to wait a while before ordering food and before getting the cheque.
   

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2. B

   Bani

   VIP

   London

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Super busy as it’s Valentine’s Day. But all good.
   

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3. F

   Federico

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We are loyal customers of Sticks ‘n’ Sushi, we come all the times. However, yesterday something did not work, a mess was done with our table’s order, so we have received our Valentine’s menu food late, in opposite order (sticks first, then sushi, only at the end some of the appetizers). There is to be said that staff recognized the mistake early on and came immediately to apologize. Eventually, the manager came spontaneously and suggested that we would not pay the bill. Kudos to her. Just a wrong night, great that you acknowledged that, we’ll continue being your customers!
   

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4. J

   Jeremy

   London

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic menu and very lively atmosphere. Thoroughly recommend it!
   

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5. F

   Fiona

   London

   15 reviews

   5.0

   15 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic sushi - just delicious! Great presentation and a really nice ambient restaurant. Can't wait to go again!
   

   Sticks'n'Sushi - RichmondResponded 3 days ago

   Hi Fiona, Thank you for the great review. It's wonderful to know you appreciated both the food and its presentation, and also the ambiance in our restaurant. We look forward to welcoming you back for another visit. Best wishes Sticks'n'Sushi Richmond
   

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6. R

   Rupert

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service, excellent food, promptly served. Can't be faulted.
   

   Sticks'n'Sushi - RichmondResponded 3 days ago

   Hi Rupert, Thank you for your kind words. We're thrilled you had an enjoyable experience with us and everything was top notch for you during your visit. We look forward to seeing you again. Best wishes Sticks'n'Sushi Richmond
   

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7. OT

   OpenTable Diner

   East Sussex

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an enjoyable visit. Food is so fresh and healthy - lots of Choice (probably too much!) And really friendly staff.
   

   Sticks'n'Sushi - RichmondResponded 3 days ago

   Thank you for your great review. It's wonderful to hear your visits with us always meets your expectations and our team is always welcoming for you. We look forward to your next visit. Best wishes Sticks'n'Sushi Richmond
   

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8. E

   Emilie

   London

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing place food and service ! 10/10 ! Everything was perfect even if it was really busy due to a rugby match, we were found a table and served quickly. I highly recommend !
   

   Sticks'n'Sushi - RichmondResponded 3 days ago

   Hi Emilie, Thank you for your kind review. We are so pleased out team were able to accommodate you, despite it being one of our busier times and that you appreciated both the food and service. We hope to see you again soon. Best wishes Sticks'n'Sushi Richmond
   

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9. L

   Lydia

   London

   41 reviews

   3.0

   41 reviews

   Dined on February 7, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   We enjoyed our evening. The food was as usual delicious and staff very friendly and attentive. It was very busy and noisy. Our rice dish was omitted and eventually arrived late after two further requests. By this time the rest of the food was cold so this was disappointing. I will go back but probably lunch times in future.
   

   Sticks'n'Sushi - RichmondResponded 3 days ago

   Hi Lydia, Thank you for your review. We are so pleased that the food met your expectations, and that the team were warm and welcoming during your visit, although we do apologise for the delay in your rice. We appreciate your patience and understanding on the matter and look forward to seeing you again. Best wishes Sticks'n'Sushi Richmond
   

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10. V

    Venelin

    London

    1 review

    5.0

    1 review

    Dined on February 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 2
    4. Ambience 5

    Great evening with delicious food.Plates not cleared on time and water wasn’t poured on time as usual. A bit more attention next time would be great from the team.
    

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    Sticks'n'Sushi - RichmondResponded on February 7, 2025

    Hi Venelin, Thank you for your feedback! We're glad to hear you enjoyed the food. We apologise for the delays in clearing plates and refilling water, and we appreciate your comments on how we can improve. We'll make sure to pass this along to the team for better attention in future. We look forward to welcoming you back for a smoother experience. Best wishes Sticks'n'Sushi Richmond
    

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