Sparrow Italia - Mayfair

Review summary

1. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a hidden gem in the heart of Mayfair. Tasty food which was topped by the amazing service. Can't wait to go back.
   

   Is this helpful?

   Report
2. N

   Natasha

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous lunch! Excellent service! Would highly recommend
   

   Is this helpful?

   Report
3. I

   Ian

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant, quick efficient and discrete service for a business lunch, good wine by the glass selection
   

   Is this helpful?

   Report
4. D

   Dorina

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience at Sparrow was nothing short but outstanding! Amazing food made even better by the excellent service! Everything was honestly delicious and I cannot wait to go back.
   

   Is this helpful?

   Report
5. D

   David

   London

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Outrageously expensive for average food, made for instagram.
   

   Sparrow Italia - MayfairResponded 2 days ago

   Dear David. It appears that your concerns were primarily related to pricing. We benchmark our pricing against local competitors to ensure it aligns with the value. In return we supply the highest quality produce we can source, we treat it with respect & integrity. We quality check dishes everyday to ensure our guests satisfaction. A service which is professional, friendly & unstuffy. We take pride in our sophisticated dining areas which our guests can enjoy. We conduct in the minimal social media but many of our guests are free to do as they wish. We do not allow any flash photography, or excessive use of photographic equipment, the focus should be on our food and drink. I would ask you to contact me directly to reimburse you for any dish which has caused you offense. Regards, Theodore
   

   Is this helpful?

   Report
6. S

   Stephen

   VIP

   London

   403 reviews

   2.0

   403 reviews

   Dined on December 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Newly opened restaurant nestled at the back of Bond Street. Has to be said chicken Milanese and crushed potatoes were just too heavy on the Parmesan but other dishes fine with a special mention for the tiramisu. Our waitress Fran was very engaging
   

   Sparrow Italia - MayfairResponded 2 days ago

   Dear Stephen. Thank you for taking the time to share your your comments. We are sorry the chicken and potatoes did not make the mark on your visit. I appreciate the positive feedback on the other dishes and the service. Please feel free to contact me personally to arrange your next visit as I would very much like to make sure the two points you made about the food goes from a 2* to a 5*! My warmest regards, Theo
   

   Is this helpful?

   Report
7. C

   Chris

   London

   1 review

   2.0

   1 review

   Dined on December 21, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   Great place, food was mixed. Soggy chicken Milanese only half breaded. Cold side dishes. People on the table next to us watching Instagram reels on loudspeaker. Shame, we had great anticipation for this pre-Christmas family meal.
   

   Sparrow Italia - MayfairResponded 2 days ago

   Dear Chris, thank you for taking the time to share your feedback with us which is vitally important to us. We strive everyday to ensure quality to all our guests through our dishes and service. I apologies for falling short on this visit and also for the activities of your neighbors at the time you visited. I would very much like for you to try us again where we can show you the true Sparrow experience which so many have commented on very positively. Please contact me directly and I will arrange for you. My sincerest regards, Theodore
   

   Is this helpful?

   Report
8. G

   Grainne

   Dublin

   3 reviews

   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our evening at the sparrow. My daughter and I dined there after a lovely evening looking at all the lights. The service was very good and we Weren’t rushed through our meal which can happen sometimes when you are a table of 2. The food was lovely , the dining room is very pretty and I would recommend it. Dining in London is pricy but this was the nicest meal we had during our stay.
   

   Sparrow Italia - MayfairResponded on December 15, 2024

   Thankyou so much for your kind words and for your visit. We hope hope we have the chance to see you again soon and have a great festive season! My regards, Theo
   

   Is this helpful?

   Report
9. G

   Gina

   London

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Food was great and staff were very accommodating! 10/10!
   

   • 
   • 
   • 
   • 

   Sparrow Italia - MayfairResponded 2 days ago

   Dear Gina, we are all very happy to read your review and comments. We are very much looking forward to your next visit. Happy new year to you, my regards, Theo
   

   Is this helpful?

   Report
10. K

    Kristofer

    VIP

    Munich

    2 reviews

    2.0

    2 reviews

    Dined on December 3, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 1

    I have eaten at Sparrow seven times this year and it’s generally been good hence coming back. However I will not be coming back from here in. Firstly the ambiance downstairs was non existent, the service was slow and when it came it was abrupt. The cocktails we bought were average at best and the price of the food looked higher than usually. Price for two was £400. I don’t mind that if it’s good but not for what my guest and I received in return. Overall poor.
    

    Sparrow Italia - MayfairResponded on December 11, 2024

    Dear Kristofer, I am once again writing you you to apologies for the experience you had with us. I did email you almost the second you sent the original Seven Rooms feedback review to try to ascertain full details and to rectify the experience. I do hope you received the email. I have also tried to call you personally to discuss but I did not have an answer. Just to clarify it is not great to hear and really care deeply about our guests especially repeat clients as you are. I can once again ask if you could be gracious enough to call me as I would very much like to make it up to you. My sincerest regards, Theo.
    

    Is this helpful?

    Report