Spagnoletti

Review summary

1. OT

   OpenTable Diner

   London4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the lunchtime experience. Great food & service. Thank you.
   

   Is this helpful?

2. L

   Laura VIP

   London5 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food was delicious and the waiter couldn’t have been more helpful. Outstanding service and a great place to eat. The mix of small dishes was great for a group of 4 of us, really interesting mix of Italian food.
   

   SpagnolettiResponded 5 days ago

   Dear Laura, Thank you for your fantastic review, Laura! We're thrilled to hear that you and your group enjoyed the food and the mix of small dishes. It's wonderful to know that our waiter made such a positive impression with his helpfulness and friendliness. We’ll be sure to pass along your kind words to him—he'll be so pleased to hear it! We look forward to welcoming you all back soon. 😊🍽️ Kindest Spagnoletti Team
   

   Is this helpful?

3. JL

   JingL

   Montreal3 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The atmosphere, service and food were all great, but it was unpleasant that the restaurant had already set the tip percentage on the bill.
   

   SpagnolettiResponded 5 days ago

   Dear Jing L, Thank you for your feedback! We're glad to hear that you enjoyed the atmosphere, service, and food. We completely understand your concern about the pre-set tip percentage and appreciate you bringing it to our attention. We always strive to offer our guests flexibility, so we'll review this to ensure a better experience moving forward. We hope to welcome you back soon! Kindest Spagnoletti Team
   

   Is this helpful?

4. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We've booked last minute and even if we were the only and of course last table, the chefs made us feel super welcome and didn't pressure us at all, but the opposite! The food was amazing and great service! We loved each dish! We'll definitely come back (maybe earlier 😅) and would highly recommend.
   

   SpagnolettiResponded 5 days ago

   Thank you for your wonderful review! We're so glad to hear that despite the last-minute booking, you felt warmly welcomed and had such a great experience. It’s fantastic that you enjoyed the food and service. We’ll be happy to have you back anytime—hopefully earlier next time for a more relaxed experience! 😄🍽️ Kindest Spagnoletti Team
   

   Is this helpful?

5. s

   shiromi

   London4 reviews

   3.0

   Dined on February 20, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 1

   This was a nice place to meet a friend for a quick drink and bite after work. The arancini was good and so was the bread. The two members of staff who waited on our table were lovely. They were attentive and polite. Value for money is good here for the service and food and drink. I am rating this venue low for ambiance though. This was disappointing. This was because I think customer awareness is lacking in the two members of staff, the young men, behind the coffee machine and bar area. I ordered a cappuccino with syrup - and a young man in a blue shirt, made a joke about “oooh a diabetes coffee”. Maybe this joke was not about my coffee (despite the order and making of my coffee happening at the same time) but customers can hear this. It is unprofessional and judgemental thing to say about any paying customer’s drink order. I wonder if you would say something about being an alcoholic… abouy anyone ordering a wine or beer? Due to the nature of this restaurant’s set up, you can see and hear staff behind the bread counter and coffee bar. Two men were blowing their nose and laughing. They did not wash their hands after. I would recommend customer awareness training or customer service skills for the staff who aren’t serving people - so the restaurant has a consistent and cohesive ambiance. Even staff are not customer facing they should still be mindful of representing the restaurant and keep jokes and unprofessional comments to non customer areas.
   

   SpagnolettiResponded 5 days ago

   Dear Shiromi, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the food, service, and value, and we truly appreciate your kind words about our attentive team members. However, we’re very sorry to hear about the unprofessional behavior you experienced. This is not the standard we strive for, and your concerns regarding customer awareness and professionalism will be addressed with the team. We sincerely appreciate your honesty and will ensure improvements are made to create a more welcoming and respectful atmosphere for all our guests. We hope to have the opportunity to provide you with a much-improved experience in the future. Kindest Spagnoletti Team
   

   Is this helpful?

6. C

   Christine

   Gloucestershire3 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent all round, will definitely come again. Great cooking and super service. Recommended.
   

   SpagnolettiResponded 5 days ago

   Dear Christine, Thank you for your wonderful review! We're so glad you enjoyed the food and service. We look forward to welcoming you back again soon! 😊🍽️✨ Kindest Spagnoletti Team
   

   Is this helpful?

7. A

   Ashlie

   Cambridge2 reviews

   5.0

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food as always. The portion size of of their lovely burrata was very small on this occasion, but overall one of my favourite spots for a cocktail & beautiful Italian small plates.
   

   SpagnolettiResponded 5 days ago

   Dear Ashlie Thank you for your kind words! We're delighted to be one of your favorite spots for cocktails and Italian small plates. We appreciate your feedback on the burrata portion and will pass it along to the team. Looking forward to welcoming you back soon! 😊🍸🍽️ Kindest Spagnoletti Team
   

   Is this helpful?

8. B

   Billy

   London1 review

   4.0

   Dined on February 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food, helpful staff and a really good vibe in general
   

   Is this helpful?

9. C

   Chris VIP

   London54 reviews

   4.0

   Dined on February 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Delicious sharing dishes - Recommend about 5 between two diners as they are reasonably generous.
   

   SpagnolettiResponded 5 days ago

   Dear Chris, Thank you for your recommendation! We're glad you enjoyed our sharing dishes and found the portions generous. We look forward to welcoming you back for another great meal soon! 😊🍽️ Kindest, Spagnoletto Team
   

   Is this helpful?

10. m

    michael

    London2 reviews

    3.0

    Dined on February 7, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    The service felt very disordered. At one point, they tried to bring me a dish I’d already been served, and if I hadn’t said anything, I would have ended up with a duplicate meal. The wait for dessert was excessively long, and they never even offered me a dessert menu—almost as if they’d forgotten I was there. Although the staff were all very pleasant, the overall organisation really needs improvement.
    

    SpagnolettiResponded 5 days ago

    Dear Michael, Thank you for your honest feedback. We're sorry to hear that your experience with our service was not as smooth as it should have been. While we're glad you found our staff pleasant, we understand that organisation is just as important. Your comments are invaluable, and we’ll be addressing them to ensure a more seamless experience for our guests. We truly appreciate your visit and hope to have the opportunity to provide you with a much-improved experience next time. Kindest Spagnoletti Team
    

    Is this helpful?