Sophie's @ The Dean Galway

Review summary

1. E

   Ellie

   Dublin

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Myself and my boyfriend had a booking this morning at 9:45am in Sophie's for breakfast. We had dinner here last night and throughly enjoyed our experience as-well as the great food. We were staying in The Dean for our anniversary so decide to try out breakfast as the menu had some very delicious food choices. When booking the table there was an option to select a “special occasion” so I chose celebrating anniversary and asked if something could be brought down to our table. Upon arrival we were seated but never asked if we had a booking so I knew straight away the anniversary token was going to be missed. We were given menus and seated and told water would be brought down to the table. It was now 10:15 and still no sign of the water or anyone coming to take our food order. What we did notice was people around us coming in after us and when seated asked if they would like tea or coffee, we also seen people come in after us receive their food order yet we were still waiting to order. Staff walked past our table numerous times despite us still having out menus in front of us they didn’t take our order. I called a staff member down to ask if we could place our order and she replied “I will in a few minutes” Eventually at 10:30 we place order, to be told there was no pancakes. It was a full hour after we came into Sophies before we received our food and never received any tap water for the table. Upon paying we didn’t receive much of an apology about the service. I am definitely not one to complain about the hospitality industry as I myself have worked in it for 7 years and understand things can go wrong but the lack of acknowledgement from staff was not there today and we were left very disappointed with our visit to Sophies in Galway after seeing such good reviews.
   

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2. J

   Johannes

   Connacht

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best view of Galway, good food, friendly service and much more !
   

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3. S

   Siobhán

   Connacht

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went to Sophies for a Christmas night out with my friend. The place looked perfect for a Christmas meet-up. Our pizzas were delicious as were our cocktails. We had enough space around us to be able to speak to each other without feeling overheard. The place was busy but noise wasn't overwhelming. The best part was the young woman who was serving us. She was really friendly, accommodating, and had a good sense of humour. She made the experience so much better. I am sorry that I didn't take her name to thank her here. In a city that's overwhelming at Christmas we had a lovely night at Sophies that was relaxing and enjoyable. Well done to all involved!
   

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4. B

   Bruna

   Connacht

   2 reviews

   5.0

   2 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   Unfortunately the food wasn’t up to standard last night and I communicated it with the team. They were understanding and dealt with the situation well. I usually love Sophie’s and I also understand things aren’t always perfect.
   

   Sophie's @ The Dean GalwayResponded on December 8, 2024

   Thank you for the review Bruna. We apologise that our food was not up to its usual standard on your visit. Thank you for communicating it to the team and we hope they were able to accommodate you on the evening. Thank you for your repeat visits to Sophie's Galway we are always delighted to hear about our return customers' experiences.
   

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5. S

   Sinéad

   Connacht

   1 review

   2.0

   1 review

   Dined on December 1, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   We are working our way through Galway brunch spots and unfortunately Sophie’s was very poor. The staff seemed nice and the decor is too. The food was awful- it arrived cold, chips undercooked, and poached eggs cooked solid. One of our party sent their food back but we all should have really. Certainly expensive for the quality of food. The menu looks nice but food is better anywhere else unfortunately.
   

   Sophie's @ The Dean GalwayResponded on December 8, 2024

   Thank you for taking the time to leave a review Sinead. We are sorry to hear that we did not live up to our usual standard on this occasion. We do hope that this was brought to the attention of the staff during your visit as we do try to accomodate and fix any issues that arise during the durration of service. If you have anything else you would like to share about your visit I would love to hear! My email is: amelia.forde@sophies.ie
   

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6. L

   Liz

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined on November 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had a table of 10 with a beautiful view. The service was very attentive and nice!!
   

   Sophie's @ The Dean GalwayResponded on December 8, 2024

   Thank you so much for the review Liz! We are delighted you enjoyed your visit to Sophie's Galway and hope to have you back again soon!!
   

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7. C

   Carol

   Connacht

   3 reviews

   5.0

   3 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived later and there was no problem, we’re seated beside window with fantastic view of the city, staff were excellent, food was delicious and desert came with a chocolate congrats on desert plate which was a lovely touch! Highly recommend
   

   Sophie's @ The Dean GalwayResponded on December 8, 2024

   Thank you for the 5 star review Carol! We are happy that you enjoyed your visit to Sophie's Galway and that everything was fantastic for your celebration! We appreciate your kind words about our staff and will pass this along to the team!
   

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8. f

   fiona

   London

   2 reviews

   4.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Sophie’s The Dean Galway. Beautiful restaurant, staff were so friendly and welcoming. Food amazing, ambience lovely. A Great experience .
   

   Sophie's @ The Dean GalwayResponded on December 8, 2024

   Thank you for the 5 star review Fiona! We are glad you enjoyed your visit and hope to welcome you back again soon!!
   

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9. S

   Sorcha

   Dublin

   1 review

   1.0

   1 review

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The no cake policy was a really nasty experience when we were there to celebrate a birthday. My mother came to surprise me, whom I never get to see, and she was met with hostility when she brought a very small cake to mark the occasion. Waiters were rude and we were all quite upset. My mother was spoken to poorly. A very disappointing experience. Especially when it was one that should been a special one.
   

   Sophie's @ The Dean GalwayResponded on December 4, 2024

   Hi Sorcha, Thanks for the feedback. We do reiterate this in our T & C policy when making a booking with us. It is a traceability factor more so as the food isn't prepared on site- We do however, offer a complimentary dessert plate as goodwill gesture for a special celebration with us. Apologies on the way this was handled by our staff on the day. I will share the feedback and will address this with the team. Thanks, Steven
   

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10. N

    Nuala

    Vancouver

    21 reviews

    4.0

    21 reviews

    Dined on November 16, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Gorgeous venue, great food, small portion’s but very well presented.
    

    Sophie's @ The Dean GalwayResponded on December 8, 2024

    Thank you for the lovely review Nuala. We appreciate your feedback and are delighted to hear you enjoyed your visit with us!
    

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