Sophie's @ The Dean Dublin

Sophie's @ The Dean Dublin reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Katherine

   London2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our party of four were happy with everything we ordered. I ordered the French toast and it was delicious, I will definitely order it again. I like my coffee a certain way and got it the way I like it so thanks.
   

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2. A

   Alan

   N. Ireland2 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good meal with attentive service. Food was tasty but service was so quick that I had hardly started my Guinness before the food arrived. Service remained good and even included an extra Guinness free as they'd poured an extra one. Puree with the seabass was rather cool on arrival but otherwise all food excellent. Outside seats in April got a little cool, but they have heaters which you can switch on. Next time we will book a little earlier to ensure an inside seat. Good restaurant and we will go back.
   

   Sophie's @ The Dean DublinResponded 1 day ago

   Hi Alan, Thank you so much for your detailed feedback! We're really pleased to hear you enjoyed the meal and that our team looked after you well — and that the extra Guinness hit the spot! We appreciate your note about the seabass puree and the timing with your drink — your comments help us fine-tune the experience for our guests. We're glad the heaters helped take the edge off the April chill, and we look forward to welcoming you back for a cozy table inside next time! Thanks again for your kind words and for choosing us. See you again soon! 🍽️🍻 Best, The Sophies team
   

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3. K

   Kirsty

   New York City1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely food in a unique setting! Would recommend. Service was excellent 👌🏻
   

   Sophie's @ The Dean DublinResponded 1 day ago

   Hi Kirsty, Thank you so much for your kind words! We're delighted you enjoyed the food and our unique setting. Our team will be thrilled to hear your praise for the service too! Looking forward to welcoming you back soon. 👌🏻😊 Best, The Sophies team
   

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4. G

   Gillian

   Dublin1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The pizzas were amazing! Ambience was good. Lots of oversight views of tops of buildings - but a spectacular view of the sun going down! Staff were not the politest nor the most helpful. Manager was very stressed and quite rude upon arrival - he shouted at us getting out of a lift (apparently it was overloaded, but no alarms went off and he was at the exit waiting for it to come up and was shouting and being obnoxiously rude - totally uncalled for!!!). No special requests for food would be entertained - one of our diners only wanted a plain pasta with sauce - absolutely no - yet they had pasta with something else on the menu. Not very accommodating. Due to the unhelpfulness of staff and rudeness of Manager I would not return.
   

   Sophie's @ The Dean DublinResponded 4 days ago

   Hi Gillian, Thank you for taking the time to leave us your feedback. We're really pleased to hear you enjoyed the pizzas and the ambience, especially the sunset views – they truly are something special. However, we're genuinely sorry to hear that your overall experience was impacted by issues with service and communication. This is certainly not the level of hospitality we aim to provide, and we’re disappointed to hear that we fell short in making you and your guests feel welcome and well cared for. We take comments like yours seriously and will be reviewing what happened with our team to ensure a better experience for all our guests moving forward. While we regret that we didn’t meet your expectations this time. Best, The Sophies team
   

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5. I

   Ingo

   London2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved Sophie’s Rooftop! Great atmosphere with an amazing view. Super friendly staff and perfect service. The food was absolutely delicious. Can’t recommend it enough – a must-visit spot! A special thank you to the young blonde lady who took care of us that evening – you were absolutely wonderful! Your warm and friendly attitude, along with your excellent service, truly made our night. We felt so well taken care of and appreciated every moment. Thank you for making our evening so special!
   

   Sophie's @ The Dean DublinResponded 4 days ago

   Hi Ingo, Thank you so much for your wonderful review! We're thrilled to hear you loved your experience at Sophie’s Rooftop – from the atmosphere and view to the food and service. It means the world to us that you had such a memorable evening. We'll be sure to pass along your kind words to the lovely blonde team member who looked after you – she’ll be so happy to know she made such a positive impact on your night. Your appreciation truly makes our day! We can’t wait to welcome you back again soon for another special visit. 💫 Best, The Sophies team
   

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6. S

   Sadhbh

   Dublin1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The manager there I’m not what his name was, he was booking guests in and showing guests to their table. He was so lovely and so attentive
   

   Sophie's @ The Dean DublinResponded 4 days ago

   Hi Sadhbh, Thank you so much for your kind words! We're delighted to hear you had such a great experience with our team. We'll be sure to pass along your lovely feedback to the manager – he’ll be so pleased to know his attentiveness made a positive impression. We’re all about making our guests feel welcome and cared for, and it’s wonderful to know that came through during your visit. Hope to see you again very soon! Best, The Sophies team
   

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7. L

   Linda

   Dublin1 review

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything from start to finish was amazing , food delicious, service impeccable. Thank you for a lovely night
   

   Sophie's @ The Dean DublinResponded 6 days ago

   Hi Linda, Thank you so much for your wonderful feedback! We're delighted to hear that everything from start to finish made for a memorable evening. It means a lot to know you enjoyed the food and received impeccable service. We truly appreciate your kind words and hope to welcome you back again very soon! Warmest regards, The Sophies team
   

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8. H

   Hannah

   Phoenix5 reviews

   4.0

   Dined on April 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was excellent. We had a lovely enjoyable meal as a table of 6. However it was like service knew there was a set service charge of 10%. Service was below par.
   

   Sophie's @ The Dean DublinResponded 4 days ago

   Hi Hannah, Thank you for taking the time to share your experience. We're so pleased to hear that you enjoyed the food and had a lovely meal with your group – that truly means a lot to us. We’re really sorry to hear that the service didn’t meet expectations on this occasion. That’s certainly not the standard we strive for, and we appreciate your honesty in bringing it to our attention. Your feedback will be shared with the team so we can learn and improve. We hope to have the opportunity to welcome you back soon and provide the exceptional experience we’re known for. Best, The Sophies team
   

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9. A

   Andrew

   Dublin1 review

   1.0

   Dined on April 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was terrible. We only took a bite and left right away. The fish was undercooked and completely unseasoned. The pasta was just a bowl of dry penne with no sauce or flavor. I’ve never written a bad review in my life—until now. We wasted 1.5 hours and over €100, starving. Ended up going straight to the Hard Rock Cafe afterward and finally had a proper meal.
   

   Sophie's @ The Dean DublinResponded 6 days ago

   Hi Andrew, We're truly sorry to hear about your experience, and we appreciate you taking the time to share such detailed feedback—even though we’re very disappointed to learn we let you down. What you described falls far short of the standards we set for our kitchen and service. Undercooked fish and dry pasta are simply unacceptable, and we sincerely apologize that your meal was not only unenjoyable but caused you to leave hungry and frustrated. We completely understand your disappointment, especially given the time and cost involved. This is not the kind of impression we want to leave on any of our guests. We take your comments seriously and are investigating what went wrong during your visit so we can ensure it doesn’t happen again. Sincerely, The Sophies team
   

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10. A

    Amanda VIP

    New York City13 reviews

    5.0

    Dined on April 4, 2025

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4

    Good food and service. Great location and views. Excellent for a business outing.
    

    Sophie's @ The Dean DublinResponded 6 days ago

    Hi Amanda, Thank you so much for your kind words! We're thrilled to hear you enjoyed the food, service, and of course, the view. It's great to know our space worked well for your business outing—we always aim to provide a welcoming and comfortable environment for all occasions. We hope to see you again soon, whether it’s for work or a more relaxed visit! Best regards, The Sophies team
    

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