Sophie's @ The Dean Cork

Review summary

1. M

   Mags

   London

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   The kitchen ran out of the item that we ordered and instead of the waitress telling us she presented us with another dish. So strange. Also the restaurant was freezing! Had to ask 4 times to close the terrace door. The service was non-existent. Was going to book my hen party with ye but I will certainly not be back.
   

   Sophie's @ The Dean CorkResponded 1 day ago

   Hi Mags, Thank you for taking the time to provide your feedback. Our apologies for the bad quality of your dish, and lack of communication from our team. We would like to assure you this is not Sophie's standards. We will definitely take your constructive feedback onboard for future improvements. Hopefully you will give us another chance and we will see you in the future. Sophies ❤
   

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2. D

   Daniel

   Munster

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Went in on Christmas Eve for lunch. We HAD to buy 2 courses minimum from a poor selection of a set menu. Especially for lunch. We had to pay €94 for 2 portions of fish and chips, brownies, Coke Zero, and 1 bottle of water. €94!!! It is an absolute disgrace, way way too overpriced. We paid €5.50 for a bottle of water!! €4 for a 300ml bottle of Coke Zero? Where would you see it. Safe to say I’ll never be returning.
   

   Sophie's @ The Dean CorkResponded 3 days ago

   Hi Daniel, Thank you for taking the time to provide your feedback. We are disappointed you didn't enjoy Sophie's fully and we will take your feedback onboard. Thank you again Sophies ❤
   

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3. C

   Cinzia

   Dublin

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Overall very nice. Lovely spot, great staff and atmosphere. Food is very nice, but I feel I ordered the wrong things tonight and was disappointed compared to last time I was there. Overall would recommend to try and will happily go back, just making more conscious choice according to my personal taste.
   

   Sophie's @ The Dean CorkResponded 6 days ago

   Hi Cinzia, Thank you for amazing feedback. We are glad you enjoyed Sophie's experience. Apologies you didn't enjoy your meal fully. Just to let you know we will be updating menus in February, so we hope to see you, to try our best dishes. Looking forward to welcoming you back very soon & happy Xmas. Sophies ❤
   

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4. C

   Cillian

   Munster

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Table with city view is nice Sophie restaurant is tops
   

   Sophie's @ The Dean CorkResponded 6 days ago

   Hi Gillian, Thank you for the amazing five star feedback. We are glad you enjoyed everything!! Looking forward to welcoming you back very soon. Sophies ❤
   

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5. L

   Louise

   Munster

   1 review

   4.0

   1 review

   Dined on December 21, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Delivered the wrong side order and drink and no water unless asked for, possibly due to the time of year, as it was busy. Food was delicious and I will still return.
   

   Sophie's @ The Dean CorkResponded on December 22, 2024

   Hi Louise Thank you for the fabulous four star feedback. We will take your review onboard for future improvements. We hope you will come back to us again for better experience. Happy Xmas Sophies ❤
   

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6. M

   Marie

   San Francisco

   1 review

   2.0

   1 review

   Dined on December 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   We were dissappointed with the service and the experience. We were not made feel special for our occasion, the waitress got our orders wrong and barely communicated with us. So sadly we were very dissappointed, we had picked this place for our festive get together for 2024.
   

   Sophie's @ The Dean CorkResponded on December 22, 2024

   Hi Marie Thank you for taking the time to provide your feedback. We will take you onboard for future improvements. Hopefully we can look forward to welcoming you back again in the future. Sophies ❤
   

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7. G

   Garry

   Munster

   1 review

   2.0

   1 review

   Dined on December 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   One word shocking. We were nearly waiting 45 mins for our meal. Had to ask one of the staff what was happening. People in front of us came in after us and they got there meal well before us. Waiting another 20 mins for desert menu. We just paid and left. Food was just thrown on the plate. Staff had no manners even when we wanted to pay we were told we just have to wait 10 mins. I had to swap with my wife cause she found her order wasn’t nice. 2 runny eggs on a sausage and bit of bread. Burger was shocking bit of bacon on burger and cheese it was falling apart. Was disappointed and discussed with meal and service was really looking forward to it. Would I go back NO. Would I recommend it NO. Very bad experience and a waste of time and money
   

   Sophie's @ The Dean CorkResponded on December 22, 2024

   Hi Garry Thank you for taking the time to provide your feedback. We are disappointed you didn't enjoy Sophie's fully. We would like assure you this situation is not up to our standards & our apologies we missed it this time. We will take your feedback onboard for future improvements. Hopefully we can look forward to welcoming you back again in the future. Sophies ❤
   

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8. A

   Amy

   Miami

   3 reviews

   3.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Went for dinner and sat outside. The view from outside is great & with the heaters, it was very comfortable to sit outside on a winters night. The cocktails were great. We had the antipasta for starters which I liked. Two people at our table had the Duck for dinner which was very tough, very disappointing. I ordered the Monkfish & seafood curry which was so fresh and full of flavor. My friend got the Filet and it was nice, just a little over cooked. We got sticky toffee pudding for desert that felt like it was microwaved. Our waitress Gabby was great & was so attentive and friendly. Overall the cocktails, service, view is great, the food is mediocre and could do with some improvements. Thanks, Amy.
   

   Sophie's @ The Dean CorkResponded on December 21, 2024

   Hi Amy Thank you for taking the time to review our restaurant. We are glad you are happy with the service provided by Gabby. We will take your feedback regarding food onboard for future improvements. Hopefully we can look forward to welcoming you back again in the future. Sophies ❤
   

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9. E

   Emma

   Munster

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best meal I’ve ever had, best service, best vibes 🥂
   

   Sophie's @ The Dean CorkResponded on December 21, 2024

   Hi Emma Thank you for the amazing five star feedback. We are glad you enjoyed Sophie's experience. Looking forward to welcoming you back very soon. Sophies ❤
   

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10. OT

    OpenTable Diner

    Munster

    1 review

    5.0

    1 review

    Dined on December 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food, service and ambience was perfect. Would highly recommend
    

    Sophie's @ The Dean CorkResponded on December 22, 2024

    Hi Thank you for the amazing five star feedback. Looking forward to welcoming you back very soon. Sophies ❤
    

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