Silver Fox Steakhouse Richardson

Review summary

1. C

   Chris

   Dallas

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Regular visitor here but they missed the mark on this visit. Even though there were only 2 other couuple at the bar when we arrived, the bartender was very slow to serve us a drink. She took our order and prepared one drink for me and then it took her almost 10 minutes to get the drink for my wife while she was talking to other guests and even served the couple that sat down after us before we got our drink. It was very poor service for a bartender working as a fine restaurant. When we sat at our table, we were seated over 10 minutes before anyone came to our table to serve us water and get a drink order. When we ordered our dinner, our waiter came back to our table 2 times to clarify what we had ordered and mentioned items that we had not ordered. He was confused many times through the evening. Our salad and soup came out soon after we ordered and after we finished, we ended up waiting almost 25 minutes for our dinner to come out. The 2 couples that sat near us and were seated after we had finished our soup and salad ended up getting their meal at the same time as us. After we finally got our meal, the sides were no good. It seems they had been sitting out a while. The waiter didnt come by to check on us after our meal arrived until I had already finished eating. Overall, for a place that thinks they are top of the class, their service was very poor on this evening. When a manager asked me about our evening and I mentioned the poor service, insteadd of apologizing, he immediately goes into the 'well we served so many people this weekend for Valentine's Day' as if that is an excuse for poor service. We have been many times on the same weekend and it has never been anywhere close to this poor. When you have a manager making excuses as this one, it filters down to the entire staff.
   

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2. A

   Allison

   Key West

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Unfortunately I did not enjoy our evening. I came in knowing I wanted to get a burger. When I went to order, my server promptly said they were out. That’s annoying- for a high end restaurant… you would think they would be better at inventory management but I get it. Maybe they had a had an unexpected amount of orders over valentines. I then order a wedge and a crabcake. I finish dinner and I see another server bringing a burger to another table. When I addressed this with the server he said they preordered it before me. Didn’t add up to me. I give them thumbs down for not having adequate inventory and then trying to act like people pre order burgers .
   

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3. D

   Dennis

   Dallas

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a good choice. Excellent staff. Low lighting and quiet music. Good wine selection. And the steaks! We also had scallops this time. Amazing! Liked our waiter a lot. He and several others have been there a long time and are very knowledgeable about the menu. Appreciate that we can see the same people over time. Thanks again Silver Fox!
   

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4. L

   Lori

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience! Very expensive, but a nice treat!
   

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5. R

   Randy

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Nick was amazing, attentive and very professional really recommend this place and recommend him as your server
   

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6. V

   Villegas

   Dallas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Service was good. Food was good but got cold quickly because it was uncomfortably cold in the restaurant. Cheesecake was served too cold almost like eating ice cream.
   

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7. R

   Robert

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have eaten here before, but for special occasions. It is superb. Our server Israel was attentive without being pushy. It was quiet and, even for someone with hearing problems, I could carry on a conversation with my wife easily. The food was great and the portions were so large, we brought home enough leftovers for another meal. Thank you for making Valentine's Day special
   

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8. G

   Gil

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First of all thanks for getting us in on Valentine"s day! Amanda provided wonderful service and the food was excellent! Being that is was Valentine's day the noise level was a bit much, but overall had a wonderful dining experience!
   

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9. M

   Mark

   Dallas

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Silver Fox was our go to restaurant for many years. We would celebrate anniversaries, birthdays, etc. here., it was great. The previous 2 times we have noticed a noticeable decline in the overall quality of food, service, and attention to details. We decided to give them one more try this week and took a friend to dinner. The service was good and attentive. There were issues with our food order, my wife's $75 dollar steak was undercooked, our friends $57 filet was overcooked, my $89 ribeye was not the quality you would expect for a steak at that price. We had to send back two items and wait for them to be properly prepared, they definitely missed the mark here. I feel the the overall value is gone, the quality and presentation are lacking, it's no longer a great establishment in my opinion.
   

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10. T

    Terry/Susan

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    There are not too many restaurants like this one out there anymore with a dark romantic atmosphere, comfy booth, tablecloths, incredible steak and food that melts in your mouth, great bar service, and exceptional attentive service. They treat you like family! BTW…Don’t skip the pickles!…They are the BEST!
    

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