Serena Rooftop

Review summary

1. W

   Wendy

   Miami

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very cozy and beautiful, I had a beautiful night
   

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2. OT

   OpenTable Diner

   Key West

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Super fun atmosphere and great food. Would definitely recommend. We always hit Serena’s up when we’re in town.
   

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3. OT

   OpenTable Diner

   Phoenix

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Patrick was an amazing server!! Food and vibes was 10/10 great spots for photo ops
   

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4. N

   Nicholas

   Columbus

   1 review

   5.0

   1 review

   Dined on October 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   LOCATED INSIDE MOXY- we got lost on our way and were confused lol. Patrick was our waiter- he was great! I was peeping him take excellent care of other patrons as well. Awesome guy. And the queso slaps. Good photo ops around the building as well. It’s rooftop, but on a one story building. So that part was a little deceiving, but still good vibes, good food, and yummy cocktails. I’d recommend.
   

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5. G

   Gabriela

   Miami

   5 reviews

   3.0

   5 reviews

   Dined on September 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Place was ok, I know FL weather is unpredictable but I think they need to be more prepared
   

   Serena RooftopResponded on September 20, 2024

   Thanks for the feedback, GabrielaC. We're sorry to hear that the weather affected your experience at Serena Rooftop. We understand how unpredictable Florida weather can be and we apologize for any inconvenience caused. We appreciate your patience and understanding. Your feedback is valuable to us and we will take it into consideration as we strive to improve our services. We hope to have the opportunity to serve you again in the future.
   

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6. G

   Gina

   Miami

   1 review

   1.0

   1 review

   Dined on September 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was not good and the restaurant was dirty
   

   Serena RooftopResponded on September 20, 2024

   Dear Gina, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. Providing high-quality food in a clean and welcoming environment is our top priority, and it's clear we missed the mark during your visit. We would love the opportunity to make this right. Please feel free to reach out to us directly so we can address your concerns and ensure your next experience is much improved. Thank you again for your feedback, and we hope to welcome you back soon. Best regards, Carlos Lopez Director of Food & Beverage
   

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7. OT

   OpenTable Diner

   Naples

   7 reviews

   5.0

   7 reviews

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time at Serena rooftop. The food was great. The entertainment was great and the service was perfect.
   

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8. K

   Katia

   Indiana

   6 reviews

   5.0

   6 reviews

   Dined on September 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the atmosphere the food was amazing and value ! Will definitely be back .
   

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9. B

   Brianna

   Toronto

   3 reviews

   2.0

   3 reviews

   Dined on August 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Took 2 hours to get our food, didn’t have bottomless mimosas (we called ahead of time and confirmed), food came cold, were missing food when it came. Wouldn’t go back.
   

   Serena RooftopResponded on September 11, 2024

   Dear Brianna, We're truly sorry to hear about your recent experience at Serena Rooftop. We understand how frustrating it must have been to wait for your food and not have your mimosas served to you in the proper timeframe. We're also sorry for the issue with your food. Your feedback is crucial for us to improve our service and food quality. We hope you'll give us another chance to make it right.
   

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10. C

    Cecilia

    Miami

    17 reviews

    vip
    5.0

    17 reviews

    Dined on August 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was outstanding, the food was very good. The place is nice and nice decor. I would just recommend to evaluate the music volume. We were sited next to a speaker and I could barely hear my friend.
    

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