Script Restaurant & Bar

Review summary

1. K

   Karen

   Hertfordshire

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   It was our 2nd visit to the Script as we enjoyed the first one on Fathers Day very much. Unfortunately we weren’t as happy this time. The lamb in the roast was like a doorstop and the cauliflower cheese was a bit watery and the roast potatoes were a bit underdone. The club sandwich was extremely bad. Not really sure how you can make a club sandwich bad?? A lot of bread and not much inside. The chicken and bacon were very overdone and inedible. All we were offered was a complimentary coffee!
   

   Script Restaurant & BarResponded 1 day ago

   Thank you for sharing your honest feedback about your recent visit to The Script. I’m deeply sorry that your experience didn’t live up to the enjoyable one you had on Father’s Day. It’s disappointing to hear that the quality of your meals fell so far short of expectations, and we're truly sorry regarding the impact this had on your meal. We strive to deliver exceptional food and service, and it’s clear we missed the mark this time. I understand how frustrating this must have been, and I want to assure you that we are addressing these concerns with our kitchen team to ensure improvements
   

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2. N

   Nasim

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very clean Fresh every thing Nice view Positive vibe
   

   Script Restaurant & BarResponded on December 1, 2024

   Thank you Nasim for your positive review, really appreciate you taking the time to write. Look forward to seeing you again soon
   

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3. S

   Sheila

   London

   4 reviews

   2.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Script restaurant is an attractive restaurant in a wonderful location overlooking a golf course. The service was good but unfortunately the food was of a low standard, poorly presented and mostly lacking flavour. My chicken was moist & tasty but raw in the centre. The wine selection was not great but our very nice maitre de found a drinkable rose for me.
   

   Script Restaurant & BarResponded on November 29, 2024

   Thank you for sharing your feedback. We’re glad you enjoyed our beautiful location and appreciated the attentive service from our maître d'. However, we’re concerned about the issues you raised, particularly regarding the chicken being undercooked. This falls far below our standards, and we are taking immediate steps to address it with our kitchen team to ensure it doesn’t happen again. We’re also reviewing our wine selection to better meet our guests' expectations. Your feedback is invaluable, and we sincerely hope to have the chance to provide you with a much-improved experience in the future.
   

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4. D

   Danielle

   London

   11 reviews

   vip
   2.0

   11 reviews

   Dined on November 19, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   While the staff are lovely, friendly, helpful, and polite, and the environment is pictureque and pretty; the food choices were very mediocre and not very exciting. Nothing simple for lunch (no easy foods like sandwiches, jacket pot or salad); just very large plates of food or small underwheling starters. Why can't we have the breakfast menu (eggs) for lunch? Won't be going again for lunch as the food choice was uninspiring
   

   Script Restaurant & BarResponded on November 29, 2024

   Thank you so much for taking the time to share your feedback with us. We appreciate your honest thoughts about our menu. Your suggestion to include simpler lunch options and possibly extending some breakfast favourites into the lunch menu is something we will absolutely consider as we continuously work to enhance our guests' dining experience. We're always striving to strike a balance between offering hearty meals and ensuring there's something for everyone, and your input helps us to do just that. We hope you’ll give us another chance in the future and thank you again for your visit and valuable feedback!
   

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5. T

   Tracey

   Hertfordshire

   3 reviews

   1.0

   3 reviews

   Dined on November 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We ordered a meal that was wrong and had to be sent back. By the time it came out correctly the rest of us had finished our lunch and not even an apology was given. Poor service and poor food! Wouldn’t return
   

   Script Restaurant & BarResponded on November 3, 2024

   Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your meal was incorrect and that we missed the mark on delivering the level of service you deserve. We aim for every guest to feel welcomed and satisfied, and it’s disappointing to know we let you down during your visit. Please know that your feedback will be shared with our team to ensure we address these issues and improve our service. If there’s anything we can do to make this right or if you'd consider giving us another chance, we would love the opportunity to make it right
   

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6. B

   Bernie

   London

   1 review

   5.0

   1 review

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Had a great meal last night, food and service excellent!
   

   Script Restaurant & BarResponded on October 30, 2024

   Hi Bernie, thank you so much for the kind review, we really appreciate it! Look forward to seeing you again soon.
   

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7. B

   Ben

   Norfolk/Suffolk

   2 reviews

   2.0

   2 reviews

   Dined on September 29, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   No manager on shift. Service slow. Forgot starters. Bar staff not trained to make cocktails. Food left beside open door and was luke warm before served.
   

   Script Restaurant & BarResponded on October 2, 2024

   Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience with us, and I completely understand your concerns. We strive to provide excellent service, and it’s clear we didn’t meet those standards during your visit. We are taking your comments seriously and will be addressing these issues with our team to ensure improvements are made, including additional training for our bar staff and a review of our service procedures. Your feedback about the starters and food temperature will also be discussed with the kitchen team to prevent this from happening again.
   

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8. M

   Michelle

   London

   3 reviews

   1.0

   3 reviews

   Dined on September 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The restaurant has bags of potential but is not fulfilling any of it. The restaurant was close to empty on arrival at 8pm. The food was inedible and the cocktails were grim. Definitely don’t rush there unless you are after coffee and the padron peppers
   

   Script Restaurant & BarResponded on September 24, 2024

   Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent experience didn't meet your expectations, but we truly appreciate your honesty. We aim to create memorable dining experiences for all our guests, and it's clear we missed the mark this time. Your comments about the food and cocktails are taken very seriously, and we’ll be reviewing them with our kitchen and bar teams to make the necessary improvements. We're glad you enjoyed the coffee and padron peppers, and we’re committed to ensuring that the rest of the menu reaches that same high standard. We hope you’ll give us another chance in the future to show you our full potential.
   

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9. M

   Melanie

   London

   6 reviews

   vip
   1.0

   6 reviews

   Dined on September 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   No atmosphere Service engaging and unimpressive Website unclear that brunch menu was unavailable after 11.30. However they did allow us at 11.45 to use it The food was not presented well and very boring looking for what it cost. They also used random bread rather than the menu said sour dough. And to cap it all my daughter who is allergic to dairy could not get her tomatoes or mushrooms cooked in oil. Apparently they have to be cooked in butter!
   

   Script Restaurant & BarResponded on September 24, 2024

   Thank you for your detailed feedback. We're sorry to hear that your recent visit didn’t live up to your expectations, but we’re grateful for your comments as they help us to improve. We sincerely apologise for the presentation and bread mix-up as well; these are not the standards we strive for, and we'll address this with our kitchen team immediately. Regarding the preparation of your daughter's meal, we understand how important it is to cater to dietary needs, and it’s disappointing to hear we didn’t offer a more suitable solution. This is definitely an area we will revisit to better meet the needs of our guests with allergies and special requests. We hope you’ll give us another opportunity to provide the experience you deserve.
   

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10. J

    Janine

    London

    2 reviews

    4.0

    2 reviews

    Dined on August 26, 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4

    Enjoyed our visit and would return. Staff all very friendly
    

    Script Restaurant & BarResponded on September 1, 2024

    Hi Janine, thank you for your kinds words, Really appreciate it
    

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