Sasso Italiano

Review summary

1. D

   David

   Brisbane

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service, lovely food, delicious drinks. Very enjoyable.
   

   Sasso ItalianoResponded today

   Ciao David, Thank you for your review. We're delighted to hear you enjoyed the food, drinks and service your received, we hope to welcome you back again soon! With love, Team Sasso
   

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2. N

   Natasha

   London

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The aircon didn’t seem to work and it was hot inside. Doors were kept open . The Pizza was burnt and too salty. The cocktail was good. The pasta dishes were ok. The fish tartare needed seasoning. Overall pretty average food.
   

   Sasso ItalianoResponded today

   Dear Natasha, Thank you for your review. We are truly sorry to hear your afternoon was below our usual standard. We appreciate your feedback regarding the Tuna Tartare and Pizzas, and have passed this along to our Head Chef for review. You should have been offered a replacement meal, or discount on your bill and we apologise for the oversight in not doing so. We would love the opportunity to welcome you back and show you the true Sasso dining experience. Kindly contact us via the email provided below, along with any further feedback. We look forward to hearing from you and hope to make amends. Thank you kindly, Team Sasso
   

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3. D

   Deanna

   New South Wales

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great experience. Has become my favourite restaurant for when I visit Brisbane. Don’t miss it! My mum was in a wheelchair and they look after her and my son has (PKU- a genetic disorder that impacts diet) and they sat down worked out a meal for him- even thou his diet is difficult! My mum keeps saying his nice the meal was and she has dementia so unbelievable that she remembers! Something about Italian hospitality and great food that brings me back to this place again and again. Highly recommended and not to be missed.
   

   Sasso ItalianoResponded today

   Ciao Deanna, Thank you for your review. It was truly a pleasure hosting your family for lunch, especially knowing we made an impact on your lovely mum! We sincerely look forward to welcoming you all back during your next visit to Brisbane, we miss you already! With love, Team Sasso
   

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4. G

   Gabriella

   Brisbane

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have had dinner at Sasso many times but had never been in at lunchtime until today. The vibe is a bit quieter in the day time, with the food and service as fantastic as always. Sasso is amazing and definitely worth visiting multiple times to get the full experience!
   

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   Sasso ItalianoResponded 2 days ago

   Ciao Gabriella, Thank you for your review. We're delighted you enjoyed your Saturday lunch with us! We hope to welcome you back soon! With love, Team Sasso
   

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5. E

   Eddie

   Brisbane

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Seating inside is definitely a better experience - the decor, atmosphere, and lighting make it feel more appropriate for the price of the food (which was good value nonetheless). Food ordered: 1. Tuna tartare - fresh, clean flavours but the crackers kinda suck 2. Grilled Octopus - faultless 3. Spaghetti with tomatoes, prawns, and shellfish - light, tasty, clams and mussels were a tiny bit sandy 4. Sausage and prosciutto Pizza - delicious but probably didn't need all. the dollops of cream cheese (?) 5. Pistaccio Bombolini - perfect, super sweet but couldn't get enough (reminiscent of a deep fried ice cream)
   

   Sasso ItalianoResponded 2 days ago

   Ciao Eddie, Thank you for your review. We're thrilled you enjoyed your evening with us! We appreciate your feedback, and hope to welcome you back to try more of our menu. Grazie, Team Sasso
   

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6. J

   Jenny

   Brisbane

   4 reviews

   2.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Food over salted for all our dishes. Disappointing pasta, slightly undercooked. A bit too al dente. I’ll stick to pizza if we visit again
   

   Sasso ItalianoResponded 5 days ago

   Dear Jenny, Thanks for your review. We're sorry to hear the pasta you received was below our usual standard! We appreciate your feedback, and have passed this along to our head chef for review. You should have been offered a replacement main, or a discount on your bill and we apologise for the oversite. We have held increased staff training to ensure correct sequence of service is upheld and to ensure this never happens again. We would love to hear more about your experience, and how we can continue to improve. Kindly contact us via the email provided to you below. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Sasso
   

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7. M

   Michelle

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was good and had decent cocktails. However the service was terrible. We entered the venue for our booking, and there was very few people in the restaurant, and several staff standing around and talking to each other. We stood there for a couple of minutes whilst staff continued talking to each other, even after they looked at us, ignored us and continued their conversation. A staff member had to come out from the kitchen and prompt them to serve us. Their attention to us through the meal service was inattentive and slow, with one of the young servers giving attitude. Will spend my $500 elsewhere next time. Very disappointing, will not be back
   

   Sasso ItalianoResponded 5 days ago

   Dear Michelle, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your disappointing experience with our service. What you’ve described falls well below the standards we strive to uphold, and we sincerely apologise for the lack of attentiveness and professionalism from our team. We take feedback like this very seriously and have addressed the issue with our team to ensure this does not happen again. Your experience does not reflect the level of care and hospitality we aim to provide to all our guests. We would love to hear more about your experience and how we can continue to improve. Kindly contact us directly via the email provided below. We look forward to hearing from you and hope to welcome you back to make amends. Thank you kindly, Team Sasso
   

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8. R

   Racquel

   Brisbane

   2 reviews

   1.0

   2 reviews

   Dined on November 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Was looking forward to trying this restaurant, love my Italian, however experience was extremely disappointing. We ordered 2 glasses of wine, prior to ordering our entree. After several minutes, probably at least 10, we asked to order our entrees. Entree came out, 2 dishes, separately. After the first we asked about our drinks, which they clearly had forgotten, as they pour the wine at your table. The mussel entree came with the bread sitting in the sauce, so half the bread was soggy and unappetising. One mussel was off, putrid in smell, that my husband had to spit it out. Reported to the waiter and were offered a free dessert. Mains weren’t any better. Squid ink seafood pasta sauce was almost identical to the sauce the mussels were in, dish was not enjoyable. Cannelloni was edible, however lacked full flavour and was similar to eating a microwaved dish. Free dessert was calzones and I didn’t enjoy them. Overall staff were inattentive, however nice when they were serving and the food completely underwhelming leaving my husband ill for the night. We will not be back and caution anyone thinking about visiting.
   

   Sasso ItalianoResponded on December 2, 2024

   Dear Racquel, Thank you for your review. We're sorry to hear about the longer than usual wait times, and below average food you received. We appreciate your feedback and have passed this along to our restaurant manager and head chef for review. What you describe is not inline with the food and service we aim to deliver and we are sincerely sorry you experienced this. We are truly saddened to hear your husband fell ill, we have held increased staff training to ensure correct procedures are upheld and have followed up with our supplier. We would love to hear more about your experience, and how we can continue to improve. Kindly email bookings at sassoitaliano.com.au. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Sasso
   

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9. OT

   OpenTable Diner

   Melbourne

   1 review

   2.0

   1 review

   Dined on November 26, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This was our 3 visit to Sasso. On our previous 2 experiences I would give this restaurant 5 stars…service and food. But on this 3rd visit it was very disappointing. The waitress left us longer than expected to take our food order (I think we had almost finished our first drink) our empty beer bottles were left on the table until we mentioned for them to be removed. Our Burrata came without bread or biscuits, when I asked a waiter walking past for some bread to go with it, he could not speak English! I understand I’m in an Italian restaurant, but still!? The main meals were good, but not as ‘wow’ as our previous experience. The waitress who initially looked after us seemed to have disappeared (even though I could see she was still there) we were lucky to get another waiter towards the end of the evening who saved the day. He was delightful. Bringing our twins who turned 20 that day a complementary tiramisu with a candle for their birthday. Overall an average visit to Sasso, and I unfortunately won’t be rushing back.
   

   Sasso ItalianoResponded on December 2, 2024

   Hello, Thank you for review. We appreciate your feedback, and we’re truly sorry to hear about your recent experience, and we’re happy to hear our waiter was able to make your twins' birthday special. We always aim to deliver excellent service and food, and it's clear we missed the mark during your visit. We have passed your comments onto our restaurant manager and head chef, particularly around the service delays and communication issues. We recommend ordering one of our house breads to pair with the burrata, we are sorry to hear this was not recommended to you. We would love to hear more about your experience and how we can continue to improve. Kindly email us bookings at sassoitaliano.c om.au. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Sasso
   

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10. C

    Charlee

    Gold Coast

    1 review

    5.0

    1 review

    Dined on November 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing from start to finish! High recommend Sasso Italiano!
    

    Sasso ItalianoResponded on November 25, 2024

    Ciao Charlee, Thank you for your review. We're delighted you enjoyed your dinner with us, we hope to welcome you back soon! With love, Team Sasso
    

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