Sarto

Review summary

1. J

   Jacqueline

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   3 of us participated in the NYE event. We were a little disappointed from the time we got there until the time we left. We came 5 minutes prior to our reservation and we weren’t seated until 25 minutes after our reservation time. Keep in mind we paid $160 per person so $480 in total. While this included mostly everything that was said to be done. The food was not worth the money we paid up front for. We were seated upstairs and barely saw any of the ‘burlesque performance’ that was happening on the first floor. We did not get to break a plate at midnight. The DJ was not great and there was no dancing. I would have only gotten the $30 ticket if I knew that it was going to be disappointing. Not to mention the DJ was a minute late to the countdown for midnight and it was awkward when we were counting down upstairs and then a minute later we did it again. I haven’t been to this restaurant before so I don’t know what their everyday menu is like but the menu for events was not good at all (4/10). I do not recommend this place for the money asked for and experience we got. This is also just one review I’m sure other people enjoyed themselves but our experience was just not up to par.
   

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2. L

   Lynn

   VIP

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   I’m going to start out by saying all staff members were extremely courteous, pleasant and apologetic. It was New Year’s Eve, so the place gets a little bit of leeway, (hence two stars instead of one) but it was a total cluster. Our 9:15pm reservation got us seated at 10:00pm. Which, okay. NYE. But while they were wishing the tables from the early-seating would empty, there were no convenient places to wait. The bar was packed (with other hopeful late-seating diners), so there were no other places to stand but against occupied tables or at the hostess stand where we were in the way. Once we were seated the waiter told us that our oysters would be served immediately. We don’t eat oysters and had no idea that they were the first course because, although we tried, we couldn’t access the NYE menu online. Maybe we missed it but we tried multiple times to find something that would give us an idea of what we would be eating, to no avail. We were given focaccia as a replacement for the oysters (not a financial equitable replacement). After a significant wait, the third course (main course) came out before the second course (salad) which came out a minute after the main meal was served. This meant that our already small table was very crowded. The food was not memorable, just okay. The deejay was playing very loud electronic beat music, not my idea of dining music… but I guess it created a vibe. Once dessert(tasty) was finished, we just wanted to get out of there and back to our hotel before midnight. When we received the check, the focaccia was on our bill. We pointed it out to our waiter and he got it taken off, but come on!!! It was the replacement for the oysters and it was bread for God’s sake, not lobster! But again, NYE. Expectations are lowered. I have to assume under normal circumstances this restaurant has its act together and is a perfectly fine establishment.
   

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3. p

   patrice

   Greater Boston

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   They did not have our reservation, meaning they did not have a dinner table for us that we prepaid one week before the New Years Red Event. It made everything a bit awkward because we had to seat a high top , they forgot about us. They needed to be reminded to serve us, our server was wonderful and tried to make up for the indiscretion.
   

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4. N

   Natalie

   VIP

   Central Coast

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Went for NYE. Food was fine but had to wait 30 minutes for our first drink and then we were served our desserts without spoons. Took 15 minutes before finally someone brought them over after I asked. The wait time rendered one of the desserts very soggy and inedible. It’s time but there are other places to eat in Providence.
   

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5. A

   Anita

   Philadelphia

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   For $95 per person, excluding drinks, and a prefix menu, we expected fabulous! Despite having sent an explicit message and calling the restaurant in advance to let them know about our food allergies, they clearly did nothing to accommodate or offer substitutions. We had no choice but to settle for the one dish that they could serve GF and dairy free, but without the sides or sauce it came with. It was plain, served room temperature, with broccoli rabe that was so tough you’d need a steak knife to cut it. The thing we did enjoy tremendously was the live jazz music, which would have made it all worth it had the food been consistent with a fine dining experience.
   

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6. K

   Kathleen

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was fabulous. Great food, incredibly cozy and festive ambiance, and excellent service.
   

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7. C

   Celine

   Greater Boston

   1 review

   5.0

   1 review

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent way to begin the holidays. Calm, excellent food and service. Need to go back for more oysters!
   

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8. AZ

   AileenZ

   VIP

   Greater Boston

   22 reviews

   5.0

   22 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything we had was delicious. Great server. More GF options that I knew what to do with! Will return for sure.
   

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9. T

   Tara

   Greater Boston

   1 review

   5.0

   1 review

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We got stuck in bad weather on our way down from Boston. Sarto accommodated us even though we were nearly an hour late! Food and service were incredible!
   

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10. k

    kellie

    Rhode Island

    1 review

    5.0

    1 review

    Dined on December 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic meal and service was great!!! Best way to end a night of theater and dinner!!
    

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