Sapphire Creek Winery & Gardens

Review summary

1. C

   Cindy

   VIP

   Northern MI

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I was really disappointed in our dining experience at Sapphire Creek. It’s a beautiful location but service was bad. Four of us tried the pasta special and none of the dishes were good. The carbonara was dry and lacked flavor. The cavatelli dish was bad and the red sauce pasta was so spicy it was difficult to eat.
   

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2. J

   Jennifer

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beet salad was delicious. Our waitress Amy was menu knowledgeable and friendly.
   

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3. N

   Nicole

   Orlando

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   I have been to this facility once before and it was amazing, but it was shortly after it was opened. I took a date there bragging about how good the lobster biscuit is and the food is. The lobster bisque tasted nothing like it did the first time it was watery, and my partners food was wrong they had ordered trout and got salmon instead on the plate. My food which was a pasta special came out cold had to be re-warmed. My champagne, sparkling rosé came without any bubbles as if the bottle was left open and after all that I spent $180. Totally not worth it for dinner.
   

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4. A

   Ann

   VIP

   Detroit

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fantastic! Thanks for a fun pasta night out! Will definitely return for this and try a different pasta!
   

   Sapphire Creek Winery & GardensResponded 2 days ago

   Ann, Thank you so much for your kind words! We’re thrilled you had a fantastic time and enjoyed your pasta night out. We can’t wait to have you back to try more of our menus. See you soon for another delicious evening! 🍝✨ Kind Regards, Cheyenne General Manager
   

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5. W

   WILLIAM J .

   Cleveland

   74 reviews

   5.0

   74 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and services were outstanding! Jennifer and Emily were outstanding ambassadors for Sapphire creek. The two chefs at the meat and crape stations were extremely personable and knowledgeable
   

   Sapphire Creek Winery & GardensResponded 4 days ago

   William, thank you for the kind words! We take such pride in hiring great personalities :) I will be sure to pass on the kind words to our team - Looking forward to seeing you again! Kind Regards, Cheyenne General Manager
   

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6. R

   Robert

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time to Sapphire Creek Winery and Gardens. It was amazing. The location and grounds were breathtaking. The menu was a great variety of dishes for any occasion. This place had such a unique "feel" to it. It is more than just a restaurant. It is an "experience". I found myself just looking around inside and outside. Due to the time of the year (winter), it was dark outside and still beautiful with the lights on the trees and shrubs. We look forward to going later in the year to enjoy the beauty while it is light outside. Well done. One of my new favorite places to go.
   

   Sapphire Creek Winery & GardensResponded 2 days ago

   Robert, so glad to hear you had a great time here at Sapphire Creek! We also cannot wait to open the gardens for the season, it truly is so relaxing - We look forward to seeing you again :) Kind Regards, Cheyenne General Manager
   

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7. N

   Nancy

   VIP

   Cleveland

   54 reviews

   4.0

   54 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Lobster Gnocchi was terrific as was the Butternut Squash! And our waitress Brenda was excellent!!!
   

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   Sapphire Creek Winery & GardensResponded 4 days ago

   Nancy, we are so happy to hear that Brenna was exceptional as always! I will be sure to pass along the kind words to the team :) Warm Regards, Cheyenne General Manager
   

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8. S

   Sharon

   Richmond

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   I made a reservation on open table for my birthday dinner at a regular table. When we arrived they wanted to seat us at a high top. After clarifying that I specifically chose a regular table she “ allowed us to switch”. The space is really open not cozy at all. The menu was way overpriced, pasta at $42! Appetizer at $24 lobster tater tots that were very salty but not bad. I got the trout over very salty garlic mashed potatoes and five Brussels sprouts. The trout was over cooked and dry. For those high prices you’d expect at least a tablecloth covering the Formica table. Service was okay but I had to remind them that this was a special occasion (my birthday). The water said he didn’t know even those I indicated it on our reservation. I was not impressed at all with the restaurant. At those prices they really need to upgrade their service, food and ambiance.
   

   Sapphire Creek Winery & GardensResponded 2 days ago

   Sharon, Thank you for sharing your feedback, I sincerely apologize for falling short on such an important occasion. Your concerns about seating, food quality, and service are taken seriously, and I regret that we didn’t meet your expectations. We strive to provide exceptional experiences, and I will be sure to bring this to the attention to our team members to be sure we improve for next time. We are currently going through some construction, we really hope you get the opportunity to visit once the space is fully completed. Please feel free to reach out if you have any questions or concerns for your next visit. Thank you for bringing this to my attention, and happy belated birthday! Kind Regards, Cheyenne General Manager 440-543-7777
   

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9. D

   Debbie

   VIP

   Cleveland

   56 reviews

   5.0

   56 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nicole , our waitress, and staff- Emily, George were all soo wonderful and made the bridal luncheon wonderful!!!! Everyone had a wonderful time at the lunch!!! Nicole was awesome!!! And loved that you had a champagne 🍾 toast for the bride and groom too!!! Will definitely be back soon!!!
   

   Sapphire Creek Winery & GardensResponded 2 days ago

   Debbie, thank you so much for the kind words! We take such pride in our team being truly one of a kind, we are so glad you think so too :) Looking forward to seeing you again, hopefully soon!! Kind Regards, Cheyenne General Manager
   

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10. M

    Michael

    VIP

    Cleveland

    14 reviews

    3.0

    14 reviews

    Dined on January 17, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    It was very obvious that our server was new and did not seemed to be trained in a cohesive manner. The lobster tator tots were very over priced. The desserts were not very good. This was my second experience there and both were underwhelming.
    

    Sapphire Creek Winery & GardensResponded 4 days ago

    Michael, I am so sorry to hear your experience was not to the standard. I will be sure to touch base with all areas to be addressed regarding your experience. Please feel free to reach out if you would like to discuss further on how we can improve for next time. Kind Regards, Cheyenne General Manager 440-543-7777
    

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