Sapori Italian Kitchen - Harrah's Lake Tahoe

Review summary

1. A

   Alfredo

   Las Vegas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   The Service was very slow and the prices too high.
   

   Sapori Italian Kitchen - Harrah's Lake TahoeResponded 1 day ago

   Your feedback is important to us, and we appreciate you taking the time to share your experience. We understand that the service was slow and the prices were higher than you expected. We take all customer comments seriously and will use your input to review our service speed and pricing structure. Thank you for bringing this to our attention as it helps us improve our overall dining experience.
   

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2. n

   natasha

   Sacramento

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Terrible… while I can’t fault them for long wait times for food as it’s Christmas Day, the food was definitely not worth the wait. We ordered the focaccia for an appetizer but what we got looked like a greasy cheese quesadilla. We sent it back it was horrible. Our food took over 1 hour to arrive. Chicken bland, pasta tasteless. We asked our waiter if one of the dishes came with pasta or potatoes he said potatoes. We got the dish, lo and behold no potatoes. We said I thought there were potatoes with the veal he said no I was mistaken that used to come with it not anymore. Over priced, bland food in a cafeteria looking restaurant. This used to be where the Harrah’s buffet was, no improvements to make it look nicer was made only adding white table cloths to the table. Extremely disappointing. Won’t be back.
   

   Sapori Italian Kitchen - Harrah's Lake TahoeResponded 2 days ago

   Thank you for sharing your concerns about your dining experience with us on Christmas Day. We sincerely apologize for falling short of your expectations. We appreciate your detailed feedback regarding the focaccia, wait times, and the issues with your main courses. We take all guest comments seriously and will use your input to improve our service and food quality. Once again, we regret that your visit was disappointing.
   

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3. M

   Michael

   VIP

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   This trip, the food was underwhelming. Not sure what happened. The pizza was the favorite for the kids. All the rest of dishes we didn’t finish. Server, Gary, was great.
   

   Sapori Italian Kitchen - Harrah's Lake TahoeResponded 1 day ago

   We're concerned to hear about your underwhelming experience, Michael. We appreciate your feedback and would like to address your concerns. We're glad to hear that the pizza was a favorite for the kids, but we're disappointed that the other dishes didn't meet your expectations. We value your input as it helps us improve. Thank you for sharing your thoughts, and we're pleased that Gary provided great service during your visit.
   

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4. O

   Oscar

   Austin

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Awful service! Took 45 min to get our app. Manager said he would comp it and they didn’t. Said we could leave if we wanted to! We had a reservation next door for tonight and canceled that too based on how bad this was. Don’t get the scallops they were way over cooked and gross. Essentially everything sucked. Linda the server was overwhelmed. Sweet lady but when you are paying $50 a dish, food and service need to be on point.
   

   Sapori Italian Kitchen - Harrah's Lake TahoeResponded 2 days ago

   We're sorry to hear about your experience at Sapori Italian Kitchen. Your feedback helps us improve. Thank you for reaching out.
   

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5. A

   Andrew

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Christmas Eve dinner. Kitchen was backed up, servers were running like they were at a track meet. Food was good but nothing special. But it was expensive . Perhaps a non holiday experience would be better
   

   Sapori Italian Kitchen - Harrah's Lake TahoeResponded 2 days ago

   We're disappointed to hear about your Christmas Eve dinner experience. We understand that holiday dining can be particularly busy, and we apologize that this affected the quality of your visit. We strive to maintain our high standards of service and food quality even during peak times. Your feedback is valuable to us, and we'll use it to improve our service in the future.
   

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6. G

   George

   Tahoe

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Sadly this Italian is on decline … much to be desired for what to be expected
   

   Sapori Italian Kitchen - Harrah's Lake TahoeResponded 2 days ago

   Apologies for any inconvenience. We appreciate your feedback and will address the issues mentioned. Thank you for letting us know.
   

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7. V

   Vicente

   Tahoe

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very noosy environment, food id good and service was great
   

   Sapori Italian Kitchen - Harrah's Lake TahoeResponded 2 days ago

   Thank you for your feedback. We're glad you enjoyed the food and service at Sapori Italian Kitchen.
   

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8. Y

   Yi

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Restaurant is on the 18th floor with nice view. Waiters are very friendly and food is descent. Pricing is reasonable and my kids like the food
   

   Sapori Italian Kitchen - Harrah's Lake TahoeResponded 2 days ago

   Thank you for taking the time to share your experience at Sapori Italian Kitchen. We are glad to hear that you enjoyed the nice view, friendly waiters, and reasonable pricing. Your feedback is appreciated.
   

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9. M

   Mark

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome food and drinks and the staff was very welcoming and friendly
   

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10. A

    Andi Jo

    San Francisco

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food and service was great but is a bit pricey for the portions
    

    Sapori Italian Kitchen - Harrah's Lake TahoeResponded 4 days ago

    We're delighted to hear you enjoyed the food and service at Sapori Italian Kitchen. Thank you for taking the time to share your feedback.
    

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