Runyon's Restaurant at Voco Manchester

Review summary

1. A

   Antony

   Manchester2 reviews

   1.0

   Dined on December 7, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   9 of us ate on Saturday evening at 6:00pm. Not busy at all, probably 2 or 3 other tables eating. Service was slow and unfocused. During our meal we had to get up and go to the bar to ask them to bring over 2 of the drink they forgot, we had to go and get our own food sat in front of us on the hot plate after the chef had called service twice (this was a re-made meal from a mistake). I asked for Hot Sauce which never arrived and i never saw the waiter again to ask until i had finished and i said "i don't need the hot sauce any more' they then brought the sauce. Again, had to get up to find someone to get the bill. Food was actually pretty good, just the front of house failing over and over again.
   

   Runyon's Restaurant at Voco ManchesterResponded on December 18, 2024

   Dear Antony, Thank you for taking the time to share the feedback from your recent visit at Runyons at voco Manchester-City Centre. I am sorry to see you did not receive service up to our usual high standards we have always been proud of. Rest assured your feedback would be taken with our food & beverage manager, who unfortunately was not on duty that day and he will make sure to work on improving the service of his team. Thank you once again for your valuable comment and we hope to see you again! Kind regards, Kostadin Dimitrov MIH Hotel Manager voco Manchester -City Centre
   

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2. B

   Becky

   Liverpool1 review

   5.0

   Dined on July 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We booked in as staying in the hotel, we booked for 5.30pm We was sat down efficiently. Waitress and waiter was very helpful with how the menu worked and let us know if there was anything unavailable. Drinks arrived quickly. We ordered some small plates too share, mac and cheese croquet, fish goujons and sticky ribs they where amazing. All freshly prepared. Then for mains we ordered the pork belly noodles, burger, steak and fish and chips again all incredible. Chef came out to speak to us to make sure food was all good, this was great as we was out with parents so they really liked this touch to the service. Had a chat about our evening as we was watching peter kay. Couldn't fault the service or staff and we all really enjoyed the food. We would highley recommend.
   

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   Runyon's Restaurant at Voco ManchesterResponded on August 1, 2024

   Dear Becky, Thank you for leaving us such a detailed and positive review from your experience, I is much appreciated! Happy to let you know that we are launching our new menu today, so hopefully you will have the chance to try our new amazing dishes! Many thanks and hope to see you soon! Kind regards, Kostadin Dimitrov MIH Hotel Manager voco Manchester City Centre
   

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3. DP

   DPKDY

   Yorkshire7 reviews

   2.0

   Dined on June 22, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   poor that some of the menu wasn't available and didn't communicate that beforehand
   

   Runyon's Restaurant at Voco ManchesterResponded on June 29, 2024

   Hi, Thank you for your feedback. We usually always let know our guests about missing items just before we take any orders, If we missed that process with you Please accept my apologies and I will make sure to re-train staff on this matter. Also, I am not sure these two stars are what we deserve just for missing a few items from our menu, unfortunately, sometimes it happens in hospitality where our supplies can be short of stock and this following affects our menu. However, we were checking on you during your dining experience regarding food quality and service and you didn't mention to us any negative comments. We followed the same process during payment and as well no concern was raised to us. I hope you understand the importance of honest reviews for our business. Many Thanks
   

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4. R

   Rich

   London40 reviews

   4.0

   Dined on June 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was pretty good, we were there for pre-theatre quick food, went for burgers and then eaton mess. My wife didn't realise her burger came with a spicy sauce, but they couldn't have been more accommodating to resolve. Eaton mess could have done with more meringue and strawberries, slightly over balanced towards cream. The wine I chose was great, and the old fashioned was good too. Service was pleasant and efficient. Would come back again. Toilets downstairs weren't working, so had to make a trek up to the 9th floor, hopefully that will be resolved quickly!
   

   Runyon's Restaurant at Voco ManchesterResponded on June 17, 2024

   Dear Rich Thank You Very much for your positive feedback. I am glad you enjoyed the food and service at our venue. I apologise for the inconvenience regarding the Toilets I can assure you this was already actioned and resolved. Regarding the Eton Mess dessert, we will take your comment on board as we are in the process of implementing a new menu that will be available in a couple of weeks. Once again, thank you for taking the time to leave your review, and we look forward to seeing you soon. 
   

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5. HM

   HowardM

   Cheshire2 reviews

   5.0

   Dined on March 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and great service very friendly staff
   

   Runyon's Restaurant at Voco ManchesterResponded on May 24, 2024

   Good Afternoon, Howard Thankyou for your review, I am glad you enjoyed your evening with us here at Runyons Restaurant, I will pass on your feedback to our waiting staff, who would be more than happy to see you again. Kind Regards Kian Dundas AIH Food & Beverage Supervisor voco Manchester City Centre
   

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6. NI

   NICOLAW

   Manchester1 review

   1.0

   Dined on March 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No staff to seat on arrival had to ask a bar staff employee Kitchen closed for cleaning so had to wait to order Food tasteless, the buttermilk chicken coating was damp and not crispy (had to remove as it was awful) the pickles were raw and very greasy as were the onion rings, majority of the meal was returned, had asked for no cheese but they put it on anyway ! No one else in the restaurant And just to add insult they trtied to add 20% service charge !!!! AVOID shocking from start to finish - Mothers day meal I will never forget
   

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7. GN

   GaryN

   Manchester2 reviews

   5.0

   Dined on February 24, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely place to eat and the service is second to none. Thank you Matheus ( sorry if I spelt your name wrong) for making Dan's birthday that little bit special
   

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8. JR

   JulieR

   Lancashire1 review

   5.0

   Dined on February 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiter was lovely and friendly. The food was very tasty and good value for money with good sized portions. Will definitely go again
   

   Runyon's Restaurant at Voco ManchesterResponded on May 24, 2024

   Good Afternoon, Julie Thankyou for your review I am glad you enjoyed your time and meal with us here at Runyons Restaurant, I will pass on your comments to our waiting staff & chefs. I hope to see you again soon. Kind Regards Kian Dundas AIH Food & Beverage Supervisor voco Manchester City Centre
   

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9. SH

   StephenH

   Yorkshire1 review

   5.0

   Dined on February 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, excellent service, excellent place!
   

   Runyon's Restaurant at Voco ManchesterResponded on May 24, 2024

   Good Afternoon, Stephen, Thankyou for your comments and your review I am glad you had a great time here with us and look forward to seeing you again soon. Kind Regards Kian Dundas AIH Food & Beverage Supervisor voco Manchester City Centre
   

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10. KC

    KateC

    Yorkshire1 review

    4.0

    Dined on January 26, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Overall a lovely evening. Took a while for anyone to come and take a drinks order. My husband doesn’t drink so ordered a 0% beer. He was offered three to choose from. Then the waitress came over and explained there was no 0% options available and would he like a cider? He asked if it was 0% and she said no. Very disappointing in 2024 to have no non-alcoholic drinks available other than soft drinks. Especially in January when lots of people are doing dry January. Food was great, the salt and pepper chicken starter didn’t taste like I expected but was still really nice.
    

    Runyon's Restaurant at Voco ManchesterResponded on January 29, 2024

    Dear Kate Thank You for Kind Rewiev. Regarding your drinks order, I am sorry if there was some kind of misunderstanding as we offer Alkohol Free Beer, indeed is not exactly 0.0% but it's 0.5% which is still under UK Law labelled as Alkohol Free product. We have as well range of non-alcoholic spirits and mocktails in our offer. Thank you for bringing this matter to our attention, and I hope we can see you again. Many Thanks Lucas Daminski F&B Manager
    

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