Roxy Restaurant & Bar – Horseshoe Black Hawk

Review summary

1. W

   Wayne

   Unspecified

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Paid $25 for table reservation. Seated on time. Waiter was admittedly inexperienced at this restaurant. Service was well below par. After 55 minutes we were only served drinks/bread (no butter). Got up and left. Politely told mgr about service on the way out. I won't be returning for a second chance.
   

   Is this helpful?

2. T

   Tami

   Denver

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was just meh. My son enjoyed the burger. I opted for the chicken Marsala and I’ve never had breaded chicken in that dish before so that was a bit of a surprise. The brussel sprouts were soggy rather than crispy. Our waiter was very nice but not great. Our drinks took a long time and he never refilled our water or asked if we wanted another drink. The manager was helpful in bringing out dishes and asking if there was anything else we needed. I don’t think I’d go back unless a group was going.
   

   Is this helpful?

3. E

   Erica

   Las Vegas

   1 review

   4.0

   1 review

   Dined on February 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Dinner was great I had the shrimp Alfredo which had huge shrimps he got the steak which he liked cooked to perfected and FIL had the chicken masala which he ate ever bite of.
   

   Is this helpful?

4. S

   Scott

   VIP

   Denver

   1 review

   2.0

   1 review

   Dined on February 9, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Low quality cuts of meat. Appetizers clearly came out of a freezer. Just low quality for the price
   

   Is this helpful?

5. J

   Jeff

   Denver

   1 review

   1.0

   1 review

   Dined on February 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Waffle House level staff. Terrible service!! Sat with empty water glasses and had one of two salads delivered to the table by a runner. Server didn’t check on us for over 20 minutes. Never did order a main course. Appetizer was good and the one salad we did get was fine. Honestly, won’t go there again.
   

   Is this helpful?

6. M

   Matthew

   Denver

   2 reviews

   5.0

   2 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We split a Delmonico steak and some sides. The steak was perfectly cooked, it just needed the slightest kiss of salt. The bacon mac and cheese was very good. Our server was pleasant and touched the table just enough to make sure we had what we needed. The market price for lobster tail is crazy, but what can you do? This is definitely worth your time if you want a good meal after hitting the tables.
   

   Is this helpful?

7. W

   Wayne

   VIP

   Tahoe

   5 reviews

   5.0

   5 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time .....Our waitress was so friendly and did and awesome job...food was so delicious.
   

   Is this helpful?

8. D

   Don

   Chicago

   16 reviews

   5.0

   16 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Slight changes in the menu and our items were absolutely wonderful. Truly enjoyed our dinner. The service was excellent.
   

   Is this helpful?

9. A

   Art

   VIP

   Baltimore

   2 reviews

   2.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our experience was less than desirable. The restaurant was overwelmed by a group of 25 that preceded our reservation time . My group of eight waited 95 minutes for our main courses and when served they were intermittent and one was FORGOTTEN. In addition, the food quality was questionable, overcooked, and cold..... not a fine dining steakhouse by any stretch!! Of my party, six are local to this market and will not be dining there again. Our server was very good, tried to make up for the shortcomings, but was overwhelmed!! The restaurant did adjust the bill, but our celebration was ruined.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded on January 7, 2025

   It's regrettable to hear about your experience at Roxy Restaurant. We appreciate your feedback and will address the issues mentioned. Thank you for sharing your concerns.
   

   Is this helpful?

10. J

    Jennifer

    Denver

    2 reviews

    3.0

    2 reviews

    Dined on December 29, 2024

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 5

    Food was way undercooked and ana the manager was no help at all and had an attitude because her staff messed up our food. And we said something about it as it's pretty expensive.
    

    Roxy Restaurant & Bar – Horseshoe Black HawkResponded on January 15, 2025

    We are disappointed to hear about your experience at Roxy Restaurant. Please feel free to reach out to us at (303) 998-7704 to discuss this further. Thank you for taking the time to provide feedback.
    

    Is this helpful?