The Henry Rooftop - Hank's Hideaway

The Henry Rooftop - Hank's Hideaway reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kristen

   Dallas3 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   This was probably the worst restaurant experience we’ve EVER had but it was Mother’s Day so we decided to laugh it off instead of get mad BUT beware! We sat down and ordered, they brought the cold cinnamon roll (yummy but cold) and one persons entree…hum ok…but it was cold too. Unfortunately the one entree brought during appetizer round was cold also. No problem she said she’d warm it up?! What ok A few ordered smoothies, they were mediocre and took a really long time to get. Then they bring the entrees, two were wrong two were right, one was cold and the salad was warm (maybe say under a heat lamp idk). At this point we were waiting on two entrees and still the one that was randomly brought during the appetizer round. Finally they bring the burrito that had been made as a bowl initially, guess what it was cold but at this point we’re getting over it so she eats 25%. We’re still waiting on two entrees. Finally one comes back & thru didn’t just heat up the cold one that was brought first it was fresh yea! Until one bite, again cold! We’re still waiting on one entree but everyone else has finished. Ok they bring the last entree the plate is so hot she’s carrying it with a towel…we have high hopes, but they were shattered fast as it was warmer than the others but not what it should be. We did our best to audit the receipt but then I realized one of the wrong entrees was paid for! What ever I’ll just never go back. Do yourself a favor and pick something else.
   

   The Henry Rooftop - Hank's HideawayResponded 1 day ago

   Hi Kristen, Thank you for taking the time to leave us a review about your Mother's Day experience. We appreciate all feedback, and we see that we sorely missed the expectation on your visit on many aspects. I want to try and make things right and hopefully get you back in the restaurant soon. In addition, I'd also like to refund you for the check issues. We will be reaching out via message shortly. Thank you again for your business, Kevan GM
   

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2. M

   Matt VIP

   Dallas7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was friendly and attentive. It was Mother's Day, but the menu didn't lock you into limited options. There were selections for everyone's tastes and preferences. The food was excellent. Our server, Peyton was excellent.
   

   The Henry Rooftop - Hank's HideawayResponded 1 day ago

   Hi Matt, We appreciate the time you took to leave us a 5 star review for Mother's Day! I'm so glad to hear that you received great hospitality from Peyton. We will pass along your compliments to our culinary team on the menu. Thank you for your business, and we hope to see you back again soon at The Henry Dallas!
   

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3. S

   Skylar VIP

   Austin10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always love the food and experience at the Henry. We were super excited to check out the pop-up, and the menu did not disappoint.
   

   The Henry Rooftop - Hank's HideawayResponded 1 day ago

   Hi Skylar, Thank you so much for taking the time to leave us a 5 star review! I'm so glad you loved the Hank's Hideaway Tiki experience. We appreciate you coming and dining with us and are thankful for your business. We hope to see you back at The Henry Dallas soon!
   

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4. B

   Bernadette

   Dallas3 reviews

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Booked a table for 2pm and we’re promptly greeted by the host downstairs and then were told to head upstairs which we did. We did have to wait for a few minutes before the host upstairs approached us, but it was Sunday Brunch hours so that wasn’t a big issue. The pop-up tiki vibe and experience was amazing, the drinks were lovely and the food was excellent. We had some appetizers and the Guacamole and Pretzels with Provolone were both filling and extremely tasty. Drinks took a while to arrive but didn’t dampen or lessen our experience. We were full from the appetizers. And didn’t get to try the Entrees, but I will definitely be coming back. I was also happy to see that they are dog friendly. Being on a ketogenic diet, it was nice to see options I could have from the menu. Casey our server did an outstanding job, big kudos to her and the rest of the staff who were very approachable and did a good job. Definitely visit this place when you can. The vibes were good.
   

   The Henry Rooftop - Hank's HideawayResponded 7 days ago

   Thank you for your 5 star review and for visiting us at The Henry. We are thrilled you received great hospitality and will see you back again soon!
   

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5. OT

   OpenTable Diner

   Dallas1 review

   4.0

   Dined on May 4, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Friends & I last minute decided to try out the upstairs pop up. The host in the Henry’s area was very snappy demanding reservation when we asked questions where the hanks was located. When we were able to make the reservation waiting an hr to be allowed in the upstairs area we come to hear BY COSTUMERS we could have waited in the hanks bar the whole time rather than outside the restaurant. We work in the service industry we know how it works, we would always direct new costumers how our system would work & if there’s an open bar seating they can wait in. The pop up was beautiful, server & upstairs host were sweet. Only wish for the bottoms stairs hostess to be more mindful new costumers don’t know where everything is located nor if there’s an open seating bar. We could have enjoyed the ambience/order more drinks longer rather than waiting outside
   

   The Henry Rooftop - Hank's HideawayResponded 7 days ago

   Hi, Thank you for taking the time to leave us a review. We appreciate all feedback, and we hate that we missed the expectation on your visit. I want to try and make things right and hopefully get you back in the restaurant soon. We will be reaching out via message shortly. Thank you again for your business, Kevan GM
   

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6. W

   Whitney

   Dallas1 review

   2.0

   Dined on May 3, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   I didn’t eat there, only had a drink. Ordered the sangria & it was good. I only had 1 glass of it tho bc the service was SLOOOOOWWWWWWWW & it was not packed. Maybe 40% full.
   

   The Henry Rooftop - Hank's HideawayResponded 7 days ago

   Hi, Thank you for taking the time to leave us a review. We appreciate all feedback, and we hate that we missed the expectation on your visit. I want to try and make things right and hopefully get you back in the restaurant soon. We will be reaching out via message shortly. Thank you again for your business, Kevan GM
   

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7. C

   Charle

   Dallas9 reviews

   4.0

   Dined on May 3, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food and drinks were heavily overpriced. Most of the drinks we not served in tiki mugs. Food was very lackluster. Decor was fun but minimal.
   

   The Henry Rooftop - Hank's HideawayResponded on May 4, 2025

   Hi Charle, Thank you so much for taking the time to leave us a review! We appreciate you coming and dining with us and are thankful for your business. We hope to see you back at The Henry Dallas soon!
   

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8. C

   Cassidy

   Dallas1 review

   5.0

   Dined on May 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome time! Unique, fun themed drinks, beautiful waitstaff. A great time for our out of town friends!
   

   The Henry Rooftop - Hank's HideawayResponded on May 4, 2025

   Hi Cassidy, Thank you for the amazing 5 star review on your recent visit with us. We are so grateful for your business, and we hope to see you again soon at The Henry.
   

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9. B

   Brian

   Dallas7 reviews

   1.0

   Dined on March 23, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Reservation was at 5, we arrived early, didn’t get seated til 5:30 after twice reminding the rude host. After finally getting seated, we never received a dinner menus….really? Had show tickets so we had to leave without ordering dinner. Place was half full and had HORRENDOUS service….VERY disappointing,
   

   The Henry Rooftop - Hank's HideawayResponded on March 31, 2025

   Hi Brian, Thank you for taking the time to leave us a review. We appreciate all feedback, and we hate that we missed the expectation on your visit. I want to try and make things right and hopefully get you back in the restaurant soon. We will be reaching out via message shortly. Thank you again for your business, Kevan GM
   

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10. J

    Jada

    Dallas1 review

    5.0

    Dined on March 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Some of the BEST food we’ve ever had! The restaurant was phenomenal. Service was amazing. We were on the rooftop and had a gorgeous view of the city. I love how it was covered so we could also watch the rain. 11/10.
    

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    The Henry Rooftop - Hank's HideawayResponded on March 11, 2025

    Hi Jada, Thank you for your 5 star review and for visiting us at The Henry. We are thrilled you received great hospitality and will see you back again soon!
    

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