RoofTop at Exchange Place

Review summary

1. c

   clement

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 2
   3. Service 3
   4. Ambience 5

   My rice was was burnt and when I asked for replacement it was mushy, when I asked for another another one apparently the chef said it was gonna be just as mushy as well.
   

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2. J

   Jean Luis

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   I've been to the rooftop bar itself many times, I've also been to the restaurant on the lower floor various times and to say this Valentine's event in 2025 did not come close to a regular night (no event etc.) is an understatement. I'll preface the rest of my review by saying our waiter was nice and decent. Checked on us very often and took our orders right quickly. Total prefix price was $125 which is not too expensive, but given the food menu items and service (not just the waiter) it was very expensive. The menu consisted of an appetizer, main course and dessert. The menu itself was disappointing, my wife and I saw noticed at least three parties sit, look at the menu and then walk out. In hindsight we should've done the same because the items were not very good either. Very basic given it's price point. Also, things like no coat check, expecting us to reuse utensils throughout different meals, paper menus, QR code drink menus, were things that raised eyebrows. Minor things, but at this price point there are certain expectations and these weren't it. In the end, this experience has left a sour taste in my mouth and I likely will never go back for dinner. I may go to the rooftop bar sometime in the future simply for the views of NYC skyline. Wife's prefix choices: Lobster Ravioli - I thought it was good, she didn't like it. Her exact words were "This taste like frozen ravioli we get from whole foods". Salmon - We both thought it was very basic. Velvet Cake - We both thought it was okay. Underwhelming, but at this point we were over it. Food: Beet Salad - Was ok. Nothing exciting or different. Wife didn't have any. Short Rib - Was okay. Again, nothing exciting or different. Wife didn't have any. Lemon Sorbet - Sadly this was the highlight of the meal. A lemon Sorbet served inside a large lemon. If it was made in house, kudos to them. Ambiance: - Live piano player - Red balloons in ceiling - Candle lit-like scene - Overall nice Valentine's theme.
   

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3. D

   Daniel

   New Jersey

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Its was very nice. Great ambient nice atmosphere. Delicious food. And awesome view. Love it
   

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4. D

   Dan

   Greater Boston

   1 review

   5.0

   1 review

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server and food both excellent. Felt strange that a credit card fee is assessed at a restaurant in a Hyatt when paying with a Hyatt credit card. Head scratcher…
   

   RoofTop at Exchange PlaceResponded on February 5, 2025

   Hello Dan, Thank you for taking the time to leave us this review. We are thrilled to hear that you enjoyed our food and service. We understand your concern about the credit card fee, and it has been noted. We strive to provide a seamless experience for all our guests, and your feedback helps us achieve this. We hope to welcome you back soon for another excellent dining experience. Best, Restaurant Management
   

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5. S

   Shaun

   Melbourne

   1 review

   1.0

   1 review

   Dined on January 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Not a good experience. Whilst view was good. Food was awful and took about 50 minutes to get entrees. Menu was inaccurate and lacked detail as to what beers were available and popcorn chicken came in a sandwich despite this being unclear in the menu. Beer glass was about 80% full rather than 100%. Poor service I've never encountered before. The venue seems to use the view and put no attention into any other part of customer service. I encourage people to take their service elsewhere.
   

   RoofTop at Exchange PlaceResponded on January 14, 2025

   Dear Shaun, Thank you for choosing us and leaving feedback for us to work with. I appreciate you mentioning our beautiful views. However, I apologize that your dining experience did not meet your expectations. Hospitality is our top priority, so I regret to hear that our service was anything but welcoming and enjoyable. I apologize for these lapses in service and totally understand your frustration. We appreciate the feedback, as it allows us to improve as a restaurant. Sincerely, Restaurant Management
   

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6. K

   Karen

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I mean the view is amazing! The drinks and food are super yummy! I loved the vibe and music, is definitely a spot to go have a good time. I def want to go back in the summer to enjoy the views and the vibes.
   

   RoofTop at Exchange PlaceResponded on January 7, 2025

   Dear Karen, Thank you for the kind review! It is so nice to hear that you loved your time with us. I am so happy that our food, drinks, and atmosphere combined for an incredible experience. Your feedback means the world to us. Come back and see us again soon! Best, Restaurant Management
   

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7. L

   Lewis

   New Jersey

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Incredible views of NYC, good food and great vibe.
   

   RoofTop at Exchange PlaceResponded on January 6, 2025

   Dear Lewis, Wow, this is exactly what we strive for. We love knowing that our food, views, and vibe already have you planning your next visit. We enjoyed serving you and look forward to your return. Thank you for choosing us. Best, Restaurant Management
   

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8. M

   Marquis

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great views. Great drinks. Very much recommend! Definitely will be coming back.
   

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   RoofTop at Exchange PlaceResponded on January 11, 2025

   Dear Marquis, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Restaurant Management
   

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9. M

   Maria

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on January 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Got reservations via Open Table. Beautiful view. Food was very good. Service was a little spotty but will come back.
   

   RoofTop at Exchange PlaceResponded on January 3, 2025

   Dear Mario, We're delighted to hear that you enjoyed the view and the food at RoofTop at Exchange Place. We're sorry to hear that you found our service to be a bit inconsistent. We always aim to deliver a great experience, and we appreciate your feedback as it helps us improve. We look forward to welcoming you back for a flawless experience. Thank you for choosing us. Best, Restaurant Management
   

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10. S

    Siddharth

    New Jersey

    1 review

    3.0

    1 review

    Dined on January 1, 2025

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    31st night even after having reservations it took us 90 minutes to reach on roof thru lift and guards made us wait outside in rain.
    

    RoofTop at Exchange PlaceResponded on January 3, 2025

    Dear Siddharth, We're truly sorry to hear about your recent experience at RoofTop at Exchange Place. We understand how frustrating it can be to wait, especially when you have a reservation and are looking forward to a nice evening out. We sincerely apologize for the inconvenience you've faced and we assure you that we take your feedback seriously. We're looking into this matter to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
    

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