Riverwalk Restaurant

Review summary

1. M

   Marie

   Richmond

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   There is a great difference between brunch and the dinner menu. We prefer the dinner menu.
   

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2. P

   Paul

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good and service was top notch. Would definitely recommend
   

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3. K

   Kathi

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful brunch buffet with lots of variety including MTO omelets and carved prime rib. Excellent service.
   

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4. K

   Kat

   San Francisco

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   The buffet is not worth it. It's not worth $40 very few food options for a brunch. Bacon was overcooked and dry, the bread was hard and cold. The cookies were hard, they looked old. Staff was friendly and polite.
   

   Riverwalk RestaurantResponded 7 days ago

   Good afternoon! I'm sorry you didn't have a good experience at our new brunch buffet. We strive to exceed our guests' expectations and we seemed to have fallen short in this case. May we have your contact information to further discuss your experience? We would love for the opportunity to make it right. Thank you for your feedback!
   

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5. J

   Julie

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely setting with nice views of the river. Excellent and attentive service, food was tasty and presentation was very nice. She crab soup was delicious. And be sure to try the Blood Orange crème brûlée!
   

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6. C

   Chris

   Richmond

   5 reviews

   5.0

   5 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took the family for the wife’s 50th birthday and it was fantastic! From their crunchy yet pillow, soft hush puppies to start, oysters on the half shelf to the to die for great seafood dishes. Service staff was exceptional and made for great memories for this family milestone. Thank you!
   

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7. P

   Paul

   VIP

   Richmond

   19 reviews

   3.0

   19 reviews

   Dined on December 4, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was good. Nice view of river. Menu was a little pricey.
   

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8. T

   Tina

   VIP

   Washington DC

   10 reviews

   5.0

   10 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family decided to eat our Thanksgiving…all I have to say is simply delicious! We will be back to try their normal dinner menu during Christmas week.
   

   Riverwalk RestaurantResponded 5 days ago

   We are so happy you enjoyed everything! We still have some spaces open during lunch service on Christmas Eve day. We will be putting out some great specials for that day!
   

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9. L

   Leslie

   New Orleans

   2 reviews

   3.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I know it’s hard for restaurants at this time of year to be perfect in every way, but I was expecting more from Riverwalk for our Thanksgiving meal. First of all, we were seated 45 minutes later than our reservation. Of course the restaurant has no control over people who linger, but it was not a good start. Once seated, we waited approximately another 10 minutes or so to be recognized by our server to order our beverages. I will say that all the food we tried was tasty, but as with most buffets, much of it was lukewarm at best. Our server did check back with us to offer clean plates, refills on drinks, and to order dessert; however, we had the feeling there was a shortage in wait staff as she did disappear for long periods of time. In fact, when my husband and I decided to order coffee at the end of the meal, it probably took a good 20 minutes to get it. At $62 pp plus gratuity and tax, this was a $300+ meal for four. While we enjoyed the variety of food that was offered, the late seating, the wait to be acknowledged once seated, and the length of time it took just to order coffee, made the experience just average. At that price, I expected better.
   

   Riverwalk RestaurantResponded on November 29, 2024

   Thank you for taking the time to share your experience with us. We’re happy to hear you enjoyed the variety of food, but we’re truly sorry to hear about the delays and other frustrations during your visit. Waiting to be seated, slower service, and lukewarm food are not the standards we strive to deliver, especially for such a special occasion. Your feedback regarding the timing, food temperature, and service challenges will be shared with our team, and we’ll work to make the necessary improvements. We truly value your input and hope we can provide a better experience if you decide to dine with us again. Thank you for your honest review.
   

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10. G

    Ginger

    Richmond

    4 reviews

    3.0

    4 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    We had reservations for mid-afternoon and arrived about 10 minutes early. It was very crowded and we were encouraged to go to the bar (Water Street Grill) next door for a drink. We were called to be seated 40 minutes after our reservation time, but got a window table as requested. It was a patio table with folding chairs. The food was a buffet and was quite depleted when we went through the line the first time. Everything was a little dry and overcooked. They ran out of turkey-on Thanksgiving! It’s like they weren’t ready for the crowd even though everyone made reservations. They obviously overbooked. The oysters were not worth eating - very little meat and I didn’t trust that they were kept cold enough. The mussels were the best thing. They had more meat than the oysters but were overcooked. The soup was nowhere near 135 degrees. The bill was $175 for 2 people with fountain drinks (no alcohol). We won’t do another holiday there. There is better food elsewhere for the money.
    

    Riverwalk RestaurantResponded on November 29, 2024

    Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had during your Thanksgiving visit. We understand how disappointing it must have been to face delays and challenges with the buffet, especially on such an important occasion. Your concerns about the seating, food quality, and overall service are taken very seriously, and we will address these issues with our team to ensure improvements for future events. We strive to provide a memorable experience for every guest, and we're sorry we fell short in this instance. If you’d like to share more details, please don’t hesitate to reach out directly to us or provide a contact so we may reach out personally —we’d love the chance to make things right. Thank you again for your honest feedback.
    

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