Rio Brazil Steakhouse

Review summary

1. S

   Sir

   Richmond

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   5Star Service. Plates can be taken from the table more often if they aren’t in use.
   

   Rio Brazil SteakhouseResponded 3 days ago

   Thank you so much for taking the time to leave us a review and share with us how your experience went. We hope to see you again soon for another great time. Warm regards, Management
   

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2. D

   Dwight

   Richmond

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was great. When I walked in and waited to be seated on Thanksgiving I noticed that I did see anyone walking around with the meat skewers. After being seated I waited about 15 minutes for a waitress. I had to request pork since in the over an hour that I was here it only came by one time. At my request for pork I was told that it had to be cooked. Although I appreciate that they prepared it for me it just wasn’t what I expected. It was not crowded but almost full. The food was enjoyable but I feel like I paid to eat from the salad bar
   

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3. M

   Michelle

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food with a lot of choices Meat was delicious Soup choices could have been better easy parking
   

   Rio Brazil SteakhouseResponded 5 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed our delicious meat and had a great time dining with us. We hope to see you again soon at Rio Brazil Steakhouse! Warm regards, Management
   

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4. a

   andrea

   Wilmington

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a blessing to us to be open on Thanksgiving, thank you! Such sweet staff and wonderful people who work hard to make your experience amazing. This place is authentic and family owned. We prefer this Brazilian Steakhouse over others in the area 💕
   

   Rio Brazil SteakhouseResponded 5 days ago

   Thanks for visiting us at Rio Brazil Steakhouse! It's wonderful to know that our authentic Brazilian experience made your visit memorable. We can't wait to welcome you back for another amazing experience! Warm regards, Management
   

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5. TP

   ThomasP

   Richmond

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff are ALL awesome! The greeters actually reviewed our request and arranged it! Everyone is so helpful, even top leaders checked on people to ensure the dining experience is grand . But Jenna, yes Jenna, is amazing! Our fourth time here and she is always our host(server) - we ask to be seated in her area and she does not disappoint. We have adopted her. The food, as always, is scrumptious, well seasoned, and served timely. The spices and seasonings are amazing adding to our experience! We enjoy the variety of flavors and dishes - my taste buds are in heaven! We dine here twice a year ( 2+ hour drive) and are never disappointed! Planning our next visit already ~~~ Thank you Jenna and all the staff for making us feel like part of the family!
   

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   Rio Brazil SteakhouseResponded 5 days ago

   Thanks for the review, Thomas! We're thrilled to hear that you enjoyed your dining experience with us at Rio Brazil Steakhouse. It's wonderful to know that our team's efforts to provide friendly service and delicious food were appreciated. Your continued patronage is truly appreciated! Looking forward to your next visit. Warm regards, Management
   

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6. Ƙ

   Ƙaren

   Nashville

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good was outstanding and we had a great time. I love the account of food you are given. Great food for a great value.
   

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7. J

   Judith

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was attentive and knowledgeable. She made one mistake with my husband's dessert, but she cleared that up very quickly without any fuss. The food is varied and delicious!
   

   Rio Brazil SteakhouseResponded on November 24, 2024

   Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our varied menu and found our food delicious. We strive to provide attentive, knowledgeable service to all our guests, and we're glad to hear we hit the mark during your visit. We look forward to serving you again soon. Warm regards, Management
   

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8. J

   Jerry

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great, the staff is friendly and helpful, and the food was fantastic
   

   Rio Brazil SteakhouseResponded on November 11, 2024

   Thank you for taking the time to review Rio Brazil Steakhouse. We're thrilled to hear that you enjoyed our service, friendly staff, and food. We strive to provide a memorable dining experience for all our guests and your input helps us do just that. We look forward to welcoming you back soon! Warm regards, Management
   

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9. M

   Michael

   Richmond

   2 reviews

   2.0

   2 reviews

   Dined on November 8, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   There was a definite kitchen problem, there wasn't nearly enough meat circulating, everyone was waiting for more. We waited almost 30 minutes for the ribeye we requested, and when the manager guy brought it, it was obvious it had been rushed. The Cesar dressing tastes like mayonnaise, and was so thick. And the only hot sauce they had was Tabasco. This was our first time here, and for the price vs value we received, it is our last. The meats we did have were good if they were fresh, but half of them were the last of the skewers and very dry. At least our server was nice.
   

   Rio Brazil SteakhouseResponded on November 24, 2024

   Thank you for sharing your feedback. I’m sorry to hear that your visit did not meet your expectations. We aim to provide a seamless dining experience with fresh, high-quality meats and attentive service, and it’s clear we missed the mark during your visit. Your comments have been noted, and I will share them with our team to address these concerns. We appreciate your honesty, as it helps us identify areas where we can improve. I’m glad to hear that your server provided a positive experience, and I hope we’ll have the chance to welcome you back and provide the quality and value we’re known for. Please feel free to reach out to us directly if there’s anything further you’d like to share. Warm regards, Management
   

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10. G

    Gavin

    Richmond

    4 reviews

    3.0

    4 reviews

    Dined on November 3, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4

    Dined here several times and this was worst by far simply due to service. Host was shroud and Made me feel like I was a bother to her. Server was pushy and would t let me complete sentences and went MIA serval times. Drink came over halfway thru the meal. Wanted to leave and after ten min I had to track him down to pay the bill. Food decent but it’s been better. Tried to say thank you to chef who prepared shrimp and was blown off. This was disappointing
    

    Rio Brazil SteakhouseResponded on November 24, 2024

    Thank you for sharing your experience with us. I’m truly sorry to hear about the challenges you faced during your visit. Providing warm, attentive service is a priority for us, and I regret that we didn’t deliver the level of hospitality you deserved. Your feedback about the overall experience has been noted, and I will address these concerns with our team to ensure improvements are made. We want every guest to feel valued and appreciated. I hope you’ll consider giving us another chance to provide the exceptional dining experience we strive for. Please don’t hesitate to reach out directly if there’s anything we can do to make things right. Warm regards, Management
    

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