Recess

Review summary

1. CM

   CorrienaM

   Birmingham2 reviews

   4.0

   Dined on March 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   This was perfect for our pre-concert dining. Food service was quick, hot and tasty. The restaurant where we were seated was empty so no atmosphere although it was a lovely dining area. Not an issue for us as it was a quick stop before we headed to the Utilita.
   

   RecessResponded 7 days ago

   Hello, Thank you so much for your feedback, we love your advice regarding a pre-concert package and will definitely begin thinking about offering this! We look forward to seeing you with us again. Kind regards, Kotryna Restaurant and Bar Manager
   

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2. S

   Sg

   Los Angeles14 reviews

   5.0

   Dined on January 24, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Second work dinner here with colleagues who have wheelchairs/hearing aids/invisible disabilities. We absolutely loved our experience and could hear each other talking! We had wonderful service from the team. I loved my chicken wings and burger meal. My sticky toffee pudding was slightly dry/lacked sauce and moisture. It’s non halal food now so we will consider elsewhere in the future if this remains an issue.
   

   RecessResponded on February 10, 2025

   Dear diner, thank you so much for your feedback and we are very pleased that you loved your experience. We will be sure to pass on the feedback about the sticky toffee pudding and the Halal options. We have some excellent dishes that do not include meat that you must try next time! Look forward to seeing you dine with us soon. -Kat, Restaurant and Bar Manager
   

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3. L

   Leighton

   London1 review

   1.0

   Dined on January 19, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Booked Recess for a Sunday afternoon at 2.30 thinking it would be quite busy for Sunday lunch. It was not. We were the only people in the large restaurant and the menu was the standard one nothing to do with the fact that it was Sunday Ended up with a burger, that we could have had in the bar, that was OK but nothing exceptional. The whole experience was far from what we expected and certainly not to be repeated.
   

   RecessResponded on January 25, 2025

   Many thanks for your feedback. We have debated the Sunday Roast Question many times, Sadly for a city centre hotel the amount of guests that enquire for Sunday roast is minimal and certainly not viable but we will continue to monitor this. Many thanks again for your thoughts.
   

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4. R

   Ryan

   Birmingham1 review

   5.0

   Dined on September 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love having breakfast here it’s a shame the night receptionist ruined my overall experience however Reece’s and the Brindley Place security made it so much better for me in the morning
   

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5. OT

   OpenTable Diner

   Birmingham1 review

   2.0

   Dined on July 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food is very poor quality, basically a Dr Oetker pizza for £16 and the chick wings were obviously cash n carry being identical to a Premier Inn. 12.5% service added autonatically to which you then pay VAT on top of is a joke. There are many restaurants right on the doorstep but being a solo traveller isnt always good going alone but in this case I certainly will in future and avoid eating here.
   

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   RecessResponded on September 4, 2024

   Thank you for your feedback and we apologise for your poor experience whilst dining with us. We hope you could visit us again soon as we will be having some exciting menu changes and new methods on our pizza preparation. The service charge is a completely optional charge and can be removed easily. Your feedback is more than enough for us to feel appreciated for the service. Please join us again soon and we hope to turn your previous experience around. -Kind regards, F&B team
   

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6. OT

   OpenTable Diner

   Birmingham1 review

   2.0

   Dined on May 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   Not a la carte. Food one up from a McDonalds. Not great value. Bar prices extortionate. Main restaurant was reserved for dining party, so restricted to bar area. Limited seats available, some not very comfortable or suited to dining at a table.
   

   RecessResponded on September 4, 2024

   Thank you for your feedback, we apologise for your unsatisfied visit with us, we will take this feedback into consideration and do our best to improve these areas. We hope you can join us again soon with some upcoming menu changes. -Kind regards, F&B team
   

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7. OT

   OpenTable Diner

   Bath1 review

   4.0

   Dined on May 18, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was tasty. What I didn’t like was the automatic tip added on when there was no special service provided! I would prefer to tip if I thought it was worth it.
   

   RecessResponded on September 4, 2024

   Thank you for your feedback and very pleased to hear you enjoyed the food. The service charge is a completely optional charge and can be removed easily. Your feedback is more than enough for us to feel appreciated for the service. Please join us again soon for some exciting menu changes! -Kind regards, F&B Team
   

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8. TW

   TracyW

   Oxford6 reviews

   4.0

   Dined on April 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Had a bit of a wait even though we booked for 12.30 they had to clean the floor!!! Service was good and so was the food. Music was a bit depressing.
   

   RecessResponded on May 1, 2024

   Hi Tracy, Thank you for your lovely feedback, we have noted the music suggestion. We look forward to seeing you again
   

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9. OT

   OpenTable Diner

   Shropshire1 review

   5.0

   Dined on November 25, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and service. We booked late and didn’t know what to expect we loved the pizzas. Really close to utilita arena. Would definitely eat here again.
   

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10. M

    Meetup VIP

    London7 reviews

    4.0

    Dined on April 28, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Perfect location to meet up in central birmingham Very attentive staff, food very good, excellent chips!
    

    RecessResponded on May 4, 2023

    Thank you for your lovely feedback! I am so glad you enjoyed your experience with us.
    

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