Rail House Victoria

Review summary

1. K

   Karen

   London

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and great service! Solomon was a star from start to finish, finding me a seat at the bar as I arrived early and looked after us so well!
   

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2. L

   Lucy

   London

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   We booked this restaurant as the first part of our Christmas day out, and the building and ambience was lovely. The inside is well decorated and has a cool vibe. The front of house was friendly. Initially our table was in a section of the restaurant that was quite cramped and our table for two was right next to a step and the waiters station. I did feel uncomfortable as I felt in the way of customers and service staff trying to get through. As our waiter came over to attend to us, I asked if it would be possible to move tables and he went straight away to enquire. This was no problem for the front of house and moved us into the main hub of the restaurant near the window. The food was good quality, good size and very tasty. I ordered the full breakfast with a side of macaroni cheese (with truffle) which was amazing. My husband ordered the burgerdict which looked nice, the only criticism was that burger was dry. Our waiter in this section let down the service overall as they were slow and not particularly friendly. We ordered hot drinks and asked for tap water which did not arrive. One point I started to cough and my husband asked the waiter for water again, and he was very slow to the point where the table next us offered us their water to relive my cough - very kin of them! Eventually at the end of our meal and after waiting a long time we received our table water and bill. This was a shame as the other staff were really helpful especially during such a busy time of year. I would go again, but the service needs to be consistent as this lets the other workers in the restaurant down.
   

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3. M

   Michelle

   London

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff went above and beyond. Fabulous night. We had several small sharing plates with drinks and every dish was great.
   

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4. L

   Leah

   London

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very cosy place with decent food. Good for a quick lunch.
   

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5. C

   Charles

   Brighton

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I arrived to a warm and personal accueil from a personable gentleman I presumed was the manager and offered the services of a cloakroom. I was quickly shown to my table, the service was prompt, attentive but not intrusive. The breakfast was sublime with fresh, imaginative and good quality ingredients all served at the right temperature. A smart but relaxed ambience made for a very pleasant contemplative breakfast away from the rush-hour madding crowds. I shall return. Thank you.
   

   Rail House VictoriaResponded 4 days ago

   Dear Charles, Thank you for your wonderful review! We're so pleased to hear that you enjoyed the warm and personal welcome, as well as the attentive service throughout your breakfast. It’s fantastic to know that the quality of the ingredients and the overall ambience contributed to a relaxing and enjoyable experience. We strive to offer a peaceful retreat from the hustle and bustle, and we’re thrilled that it met your expectations. We look forward to welcoming you back for another sublime breakfast soon. Thank you again! Sarah
   

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6. S

   Sally

   VIP

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Warm, friendly, not too noisy last night! Great place for friendship are coming from different parts of London
   

   Rail House VictoriaResponded 4 days ago

   Thank you for the wonderful review. We hope to see you here more often. Best, Sarah
   

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7. k

   kate

   London

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I think the food is quite expensive - the cod portion was tiny and didn’t come with anything
   

   Rail House VictoriaResponded 4 days ago

   Dear Kate, Thank you for sharing your feedback. We're sorry to hear that you felt the portion size and value of the cod dish didn’t meet your expectations. We aim to provide high-quality dishes, but we understand that the balance between price and portion size is important. Your comments are helpful, and we will review them with our team to ensure we continue to offer the best experience for our guests. We hope to welcome you back soon and provide a more satisfying meal. Best, Sarah
   

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8. A

   Amba

   London

   3 reviews

   2.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   The venue is lovely really pretty at Christmas but omg the food is poor. For £50 pp set menu the amount of food is really lacking. I ordered the duck starter which was just 4 slices of cold duck, needed a salad or something. The main I had was chicken schnitzel which was bland but the carrots and beans that came as a side was nice, dessert was 3 cheap donut balls and sauce- for £30pp okay, but £50? That’s wild. £58 if you include the service charge Also my colleague ordered a bubblegum cocktail which was meant to have gin and amaretto, and it came in a Prosecco glass- thick and creamy white liquid that had a dried strawberry floating in the middle. It was bad and weird.
   

   Rail House VictoriaResponded 7 days ago

   Hi Amba, Thank you for sharing your detailed feedback. While we’re glad to hear you appreciated the festive ambience, we’re truly sorry that the food and drink did not meet your expectations. Your concerns about portion sizes and value for money on the set menu are noted, and we’ll review this with our kitchen team to ensure it’s aligned with guests' expectations. We also apologise for the cocktail experience—it sounds far from what we intended, and we’ll address this with our bar staff to improve consistency and presentation. We value your input and would like the opportunity to provide a better experience in the future. Please don’t hesitate to reach out to us directly so we can make things right. Best, Sarah
   

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9. M

   Mark

   London

   44 reviews

   4.0

   44 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Busy night so can’t fault the staff or the noise… would love to come back here on a quieter night eg when no Xmas parties!
   

   Rail House VictoriaResponded 7 days ago

   Hi Mark, Thank you for your understanding! We're glad to hear you enjoyed your visit despite the busyness of the evening. We’d love to welcome you back on a quieter night so you can fully soak in the atmosphere without the holiday rush. Let us know when you'd like to visit again, and we’ll make sure it’s just as enjoyable. See you soon! Best, Sarah
   

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10. M

    Margaret

    London

    1 review

    5.0

    1 review

    Dined on December 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very friendly and attentive service. Great tasting food. Portions are quite small though. Good value for the quality
    

    Rail House VictoriaResponded 7 days ago

    Thank you for the wonderful review. We hope to see you here more often. Best, Sarah
    

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