Quince Riverside

Review summary

1. T

   Tim

   Dallas

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Waiter was horrible. Zennie came to our table and took our drink order. 39 minutes later after she passed our table 5/6 time I waved her over. Told her we had been there over 30 minutes and we had to leave in another hour. She basically said “oh ok” then left us. Finally took our order. Apps were at the table for less than 5 minutes and our food arrived. Drinks arrived during appetizers. We asked for our tab to be split down the middle for the 4 of us. Tickets arrived $94 on one tab and $166 on the other. Not one smile! Not one “is everything ok” ! Not one Thank you! Food was good!
   

   Quince RiversideResponded today

   Hi Tim, Thank you for sharing your experience with us. I’m sorry to hear that the service during your visit didn’t meet expectations. We strive to provide attentive and friendly service, and it sounds like we fell short this time. Your feedback is invaluable, and we’ll make sure to address this with our team, including Zennie, to ensure better experiences moving forward. We're glad you enjoyed the food, and we truly hope you’ll give us another chance to provide the level of service we pride ourselves on. Please feel free to reach out if you’d like to discuss your experience further. Thank you again for your honest review.
   

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2. N

   Nancy

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Jackson went out if his way to be helpful. The food was delish! Brought out of town guests to enjoy this special place.
   

   Quince RiversideResponded today

   Hi Nancy, Thank you for your wonderful review! We're so happy to hear that Jackson made your visit extra special and that you and your guests enjoyed the food. It’s always a pleasure to be part of memorable experiences. We look forward to welcoming you all back soon for another great time!
   

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3. V

   Victor

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   This was our first to visit Quince for dinner. The atmosphere was nice and the service was good. My wife had the salmon and it was very salty. Nearly inedible level of salty. I had the filet and its crusting was also very heavy with salt. The result was a pricey dinner with little desire to return.
   

   Quince RiversideResponded 3 days ago

   Thank you for your feedback, Victor. We're glad you enjoyed the atmosphere and the service, but we're sorry to hear that the food didn't meet your expectations. We take comments like yours seriously, and we will pass along your concerns to our kitchen team to ensure the seasoning is more balanced in the future. We hope you'll consider giving us another try, and we'd love to make your next experience more enjoyable.
   

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4. A

   Angela

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at Quince and it was awesome. A little disappointed that they were out of the char-grilled octopus but our server Prestin suggested something else (Poke tower)and it was delicious. We will definitely come back.
   

   Quince RiversideResponded 5 days ago

   Thank you, Angela, for your 5-star review! We're delighted to hear that your first visit to Quince was awesome. While we regret that the char-grilled octopus was unavailable, we're glad Prestin's recommendation of the Poke Tower hit the mark for you. We appreciate your kind words and look forward to welcoming you back for another great experience!
   

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5. A

   Alison

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional, food, service, atmosphere and location.
   

   Quince RiversideResponded 7 days ago

   Thank you for your wonderful review! We’re thrilled to hear you had an exceptional experience with our food, service, atmosphere, and location. Your kind words inspire our team to continue delivering memorable moments. We look forward to welcoming you back to Quince soon!
   

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6. R

   Robb

   Dallas

   37 reviews

   5.0

   37 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience, as always. Food and drinks were great. Santa and Mrs. Claus + the Grinch kept everyone entertained, and a fun touch on the holiday weekend.
   

   Quince RiversideResponded on December 9, 2024

   Hi Robb, Thank you for your wonderful review! We’re thrilled to hear you enjoyed the festive holiday atmosphere with Santa, Mrs. Claus, and the Grinch, along with our food and drinks. We look forward to welcoming you back for more fantastic experiences!
   

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7. S

   Shannon

   Houston

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter celebrated her birthday with friends. Even though it was a cold and rainy night and they had a patio reservation the restaurant made sure they were warm and had a wonderful experience! Thank you so much!
   

   Quince RiversideResponded on December 9, 2024

   Hi Shannon, Thank you for sharing such a lovely review! We’re so glad your daughter and her friends had a wonderful birthday celebration, even on a chilly, rainy night. It’s our pleasure to create a memorable experience for our guests! We hope to celebrate many more special occasions with you and your family
   

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8. E

   Erica

   VIP

   Kansas City

   9 reviews

   4.0

   9 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Excellent as always. Great service and food, lovely ambience.
   

   Quince RiversideResponded on December 2, 2024

   Hi, Thank you for your kind review! We’re thrilled to know you enjoyed the great service, food, and lovely ambiance during your visit. We look forward to welcoming you back soon so you can continue to experience the essence of Quince.
   

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9. C

   CAROLYN

   Central Coast

   1 review

   4.0

   1 review

   Dined on November 24, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food and drinks were not what we expected Our gin martinis were warm and mostly vermouth. The food was mediocre. We did like the ambience, especially the patio seating.
   

   Quince RiversideResponded on December 2, 2024

   Hi, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the ambiance and patio seating at Quince. However, we’re sorry the food and drinks didn’t meet your expectations. Your comments about the martinis and food quality are important to us, and we’ll share them with our team to ensure we improve. We hope you’ll visit us again to experience the true essence of Quince. We’d love the opportunity to make your next visit exceptional!
   

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10. K

    Kristina

    Dallas

    1 review

    5.0

    1 review

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was our first visit. The atmosphere was beautiful, elegant and welcoming. The food was exquisite and the hand crafted cocktails exceeded my expectations. And if that wasn’t enough to bring us back, the employees made the experience inclusive and fun. If you are ever lucky enough to sit at one of Tokyo’s tables, just know you will not be disappointed. He is one in a million.
    

    Quince RiversideResponded on November 25, 2024

    Thank you for your glowing review! We're thrilled to hear that you enjoyed the atmosphere, exquisite food, and hand-crafted cocktails. It’s wonderful to know that Tokyo made your experience even more memorable—he truly is a gem. We look forward to welcoming you back for another extraordinary visit!
    

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