Quince Lakehouse

Review summary

1. A

   Alonso

   Austin

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Let me preface this by saying I have never left a review anywhere. My problem was with the service. I’m a server and my experience dining was far from good. The server couldn’t even introduce himself and didn’t check on us at all. Didn’t drop off our food. Or even check us out. The restaurant was practically empty aswell so being busy wasn’t an excuse. I work in this industry and I definitely believe in working for your tip. The young lady who dropped off our food looked like she did not wanna be there and did not say a word at our table, no smile, no “enjoy your meal” nothing. As a server it’s important to make sure guests feel welcome and taken care of and we did not feel that at all. Food was mediocre. I would o my advise to Come here for the ambiance and drinks not the food or service.
   

   Quince LakehouseResponded 3 days ago

   Thank you for sharing your feedback, Alonso. We deeply regret that your experience did not meet your expectations, especially considering your background in the service industry. It’s important to us that all of our guests feel welcomed and well cared for, and we clearly fell short in your case. We take this feedback seriously and will address the concerns you’ve raised with our team to ensure improvements moving forward. Can we contact you? Thank you again for your review, and we hope to have the opportunity to better serve you in the future.
   

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2. J

   Jessica

   Austin

   3 reviews

   5.0

   3 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for seating us early and giving us a table on the outside patio, perfect for our toddler and still warm enough with heaters! Great experience. Thank you!
   

   Quince LakehouseResponded 6 days ago

   Thank you so much, Jessica, for your kind review! We're thrilled to hear that you had a great experience and that the outdoor patio seating worked well for you and your toddler. We're glad the heaters kept things cozy and that you enjoyed your visit. We look forward to welcoming you back for another wonderful time!
   

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3. D

   Deborah

   Sacramento

   21 reviews

   3.0

   21 reviews

   Dined on December 2, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The atmosphere is awesome, but the food & drinks are so overpriced! The food was mediocre. Nothing special!
   

   Quince LakehouseResponded on December 4, 2024

   Hi Deborah, Thank you for sharing your feedback. We’re glad to hear you enjoyed the atmosphere at Quince. However, we’re sorry to learn that the food and drinks did not meet your expectations, and we appreciate your comments regarding pricing. Could you please confirm the name of the reservation holder and the time of your visit? This will help us better understand your experience and work on improvements. We hope to welcome you back and provide an experience that exceeds your expectations.
   

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4. S

   Samantha

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing ambience. I had a wonderful filet mignon and my friend had the risotto which was recommended. Was really good!!
   

   Quince LakehouseResponded on November 26, 2024

   Thank you for your wonderful review! We're delighted you enjoyed the amazing ambiance and that your filet mignon and the recommended risotto hit the mark. We hope to welcome you and your friend back soon for another exceptional dining experience!
   

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5. c

   celeste

   Orlando

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time in Austin decided to try Quince; amazing cocktails & food, service was outstanding as well, hostess are really nice ! :) The view is gorgeous will definitely come back whenever we visit Austin again!
   

   Quince LakehouseResponded on November 26, 2024

   Thank you for choosing Quince for your first visit to Austin! We're thrilled you loved the cocktails, food, and outstanding service. It's wonderful to hear that our warm and welcoming hostesses added to your experience. We agree—the view truly is gorgeous! Looking forward to your next visit to Austin and to Quince.
   

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6. S

   Sierra

   Las Vegas

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kenny is the best host ever such a sweetheart ..that was a great hire
   

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   Quince LakehouseResponded on November 19, 2024

   Thank you for your kind words! Kenny will be thrilled to know they made your visit so memorable. We hope to see you again soon for another wonderful experience!
   

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7. D

   Dru

   Coastal Georgia

   4 reviews

   vip
   4.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Level of service did not match sophistication of food and pricing. Our server was friendly but needed training at every level. The menu deserves some explanation and the food was excellent but truly a La carte. Literally the sea bass entree was one piece of sea bass on the plate. Luckily we ordered a salad too!
   

   Quince LakehouseResponded on November 18, 2024

   Thank you for your detailed feedback. We're glad you enjoyed the quality of the food but regret that the service and menu explanations didn’t match your expectations. Ensuring our team is knowledgeable and attentive is a priority, and your comments will help us improve. We hope you'll consider visiting again to experience the best of Quince.
   

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8. H

   Heather

   Austin

   27 reviews

   vip
   4.0

   27 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a lovely meal! Sushi is delicious and the service was great. It's pricey and loud, but if you know those things you'll have a great experience.
   

   Quince LakehouseResponded on November 18, 2024

   Thank you, for your kind review! We’re delighted you enjoyed the sushi and received great service during your visit. While we understand the ambiance can get lively, we’re glad you had a lovely meal overall. We hope to welcome you back for another enjoyable experience!
   

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9. L

   Lauren

   Austin

   4 reviews

   vip
   2.0

   4 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Drinks were not good and food was terrible for the price.
   

   Quince LakehouseResponded on November 18, 2024

   We are truly sorry to hear that your experience at Quince did not meet your expectations, particularly with the drinks and the value of the food. We strive to deliver an experience worth every detail, and it’s clear we fell short this time. Could you please share the name under which the reservation was made and the time of your visit? This will help us review what happened. Alternatively, feel free to send us a direct message. We appreciate your feedback and hope to provide you with a better experience in the future.
   

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10. D

    Daisy

    Orange County

    4 reviews

    3.0

    4 reviews

    Dined on November 16, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5

    Food was cold. That made everything else lower the standards especially when we are there for a hot meal.
    

    Quince LakehouseResponded on November 18, 2024

    Dear Daisy, Thank you for sharing your feedback. We're very sorry to hear that your food was served cold, as we strive to deliver dishes at their best. Could you please share the name of the reservation holder and the time of your visit? We'd appreciate the chance to address this directly and ensure a better experience for you in the future.
    

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