Quality Italian - New York

Review summary

1. L

   Louis

   New York City5 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been there few times never a bad meal Service and quality are always on point
   

   Quality Italian - New YorkResponded today

   Hello Louis, Thank you for being a loyal guest and for sharing your positive experience! We're so glad to hear that you've consistently enjoyed both the service and quality of your meals. We look forward to welcoming you back for many more great dining experiences!
   

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2. OT

   OpenTable Diner VIP

   New York City1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   When being seated the hosted broke some glassware and we moved tables and then were not given a drink menu for nearly 10 minutes. Server was not checking in on us and drinks were empty for extended periods of time. I was also brought the wrong drink which then made me wait even longer for the right one. I noted on the reservation that I was celebrating a birthday which the original hostess acknowledged but for dessert had no candle despite seeing several other tables with birthday candles that night. Just felt like we were not getting attention like several other tables which after having glass shattered everywhere was a bit surprising.
   

   Quality Italian - New YorkResponded today

   Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your visit. It’s disappointing to hear that we fell short of expectations, especially when it comes to service and attention to detail for your special celebration. We will be addressing the concerns you raised with our team to ensure better experiences for our guests in the future. We truly value your feedback and hope you’ll give us another opportunity to provide you with the exceptional experience we strive to deliver.
   

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3. T

   Terry VIP

   New York City21 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very pleased with the food Service and decor Will be back This is the second Quality restaurants I’ve tried and looking forward to trying another We were 2 couples and we all had something different and we all enjoyed our dining experience
   

   Quality Italian - New YorkResponded today

   Hello Terry, Thank you so much for your kind review! We're thrilled to hear that you enjoyed the food, service, and decor. It's great to know that each of you had a fantastic dining experience. We look forward to welcoming you back to explore even more of our menu. See you soon!
   

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4. OT

   OpenTable Diner VIP

   Greater Boston1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing dinner at Quality Italian and will be back! The service was incredible and R.J.,the General Manager, made multiple stops by our table to make sure we were enjoying ourselves! Splurge on the burnt marshmallow gelato for dessert - it is worth every calorie!
   

   Quality Italian - New YorkResponded today

   Thank you so much for your wonderful message! We're absolutely thrilled to hear you had an amazing dinner at Quality Italian! It’s fantastic to know that R.J. and the team made your experience extra special. We’ll make sure to share your lovely compliments with them! And we totally agree, the burnt marshmallow gelato is a favourite for a reason! Come to visit us anytime!
   

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5. k

   katyw

   Wilmington4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great experience! Loved everything we ordered and the menu looked fantastic.
   

   Quality Italian - New YorkResponded 2 days ago

   Hello Katy, thank you for your feedback. We are glad to hear about your great experience. You are welcome anytime at Quality Italian.
   

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6. M

   Mark VIP

   Los Angeles15 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic meal and service. A great way to celebrate my son's birthday. They really went above and beyond!
   

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   Quality Italian - New YorkResponded 2 days ago

   Hello Mark, Thank you for sharing your experience with us! We're so happy to hear that we could be part of your son's special celebration. It's wonderful to know that both the meal and service exceeded your expectations. We hope to welcome you back for many more celebrations in the future!
   

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7. M

   Melissa VIP

   New York City13 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super accommodating for my large group. Food and service was amazing from my first contact with the hostess to the waiter and beyond!
   

   Quality Italian - New YorkResponded 2 days ago

   Hello Melissa, Thank you so much for your kind words! We're thrilled to hear that your experience with us was amazing from start to finish. We’ll be sure to share your feedback with the hostess and your waiter. We are looking forward to welcoming you back soon!
   

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8. J

   Jonah VIP

   New York City184 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great vibe and energy - although you can barely hear yourself. Food is GREAT, service excellent, although do expect to wait to be seated.
   

   Quality Italian - New YorkResponded 3 days ago

   Thanks for the feedback, Jonah! We're thrilled to hear that you enjoyed the vibe and energy at Quality Italian. We take pride in our food and service, so your kind words mean a lot to us. We understand that waiting can sometimes be frustrating, but we're glad to hear that our efforts to improve the experience are being appreciated. We look forward to your next visit!
   

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9. M

   Megan VIP

   Houston2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Long wait for table despite reservation. Otherwise service was very good.
   

   Quality Italian - New YorkResponded 3 days ago

   Hi Megan, Thank you for choosing Quality Italian and for taking the time to share your experience. We're glad to hear that you found our service to be good. We understand that waiting for a table can be frustrating and we're sorry for the inconvenience. We're always striving to improve our services and your feedback is invaluable to us. We hope to see you again soon for a more seamless experience.
   

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10. S

    Stephsmith

    New Orleans34 reviews

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I can't say enough about the wonderful experience I had! The food was exceptional, and the service was fantastic. I highly recommend trying the Italian sausage and pepper appetizer – it’s a delightful start to the meal. We also enjoyed the pasta special with filet mignon bolognese, Paccheri Amateiciana and they were delicious! We were initially unsure if the gelato would live up to the rest of the meal, but it truly exceeded my expectations – it was absolutely wonderful! I would definitely go back and relive this lovely dining experience.
    

    Quality Italian - New YorkResponded 3 days ago

    Thanks for the review, Stephsmith! We're thrilled to hear that you had a wonderful experience at Quality Italian. It's great to know that you enjoyed your meal, and the service. We appreciate your recommendation and can't wait to welcome you back.
    

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