Professor Pizza - Old Town

Review summary

1. H

   Harriet

   St. Louis

   10 reviews

   3.0

   10 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was the worst I’ve had in years. 2nd pizza came out very late. Our server was difficult to track down. We asked for pizza to be boxed up, server took left over pizza and brought back an empty box. when I question where my pizza was, about 10 min later she came back with it.. I wondered if it was really mine? It was pajama night at the restaurant and it felt like our server was sleeping on the job. Sorry. Won’t be back.
   

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2. A

   Ann

   Chicago

   41 reviews

   4.0

   41 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   A lot of pizza options. Great food. Our favorites were Detroit Style pizza, garlic knots, and panzanella salad. Quiet when we got there, but getting busy when we left.
   

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3. B

   Barbara

   Chicago

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We got a seat right away, and the service was quick. The pizza with a cracker crust was delicious, my husband said it was the best he ever had.
   

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4. S

   Samy

   Chicago

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server (Maria?) was incredible. She honestly made the meal!
   

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5. M

   Mike

   VIP

   Chicago

   25 reviews

   5.0

   25 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   First time to Professor Pizza and we learned it had been opened about 9 months. While waiting for our food, I started looking at their Instagram, and saw the owner/chef in many of the pictures. From there, I realized he was all over the restaurant, bussing tables, talking to guests, working with other employees, etc. We arrived about 10 minutes before our reservation, the host went out of his way to apologize for our wait, which was only 5ish minutes and still before our reservation time. The restaurant is very nicely decorated and beautiful finishes. The music was well selected and not over—bearing, and the sound level was perfect, people weren’t having to scream to hear each other (or anywhere close). We started with the Mozzarella Onion Rings, because they sound interesting and different, they were really good, but hard to eat, as my teeth and our knives had a hard time breaking through the onion, so they fell apart after the first bite. Then we got one cracker style pizza and one NY style. I had the NY style with the Deluxe Sausage & Pepper Pizza - and OMG it was the BEST pizza I’ve ever had by a long shot, and I’m kind of a pizza snob. When Tony (the Chef/Owner) came to our table, I told him that and I could see him light up ear to ear. Those sweet drop peppers add the perfect amount of sweetness to the otherwise very savory pizza bite. I can’t say enough good things about this place - a MUST try (and then repeat)!
   

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6. d

   debbie

   VIP

   Chicago

   156 reviews

   5.0

   156 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a large family group after zoo lights and they did a great job of seating us together in back. Service and food were good. I would go back.
   

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7. K

   Karen

   New York City

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed Professor Pizza and was the perfect place for dinner before the Second City show. The Detroit and New York style were great!
   

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8. S

   Sanjiv

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great food. super friendly service! and surprisingly kid friendly!
   

   Professor Pizza - Old TownResponded on November 25, 2024

   Hi! Thanks for the feedback, MrSanjiv! We're thrilled to hear that you enjoyed our food and found our service to be friendly and surprisingly kid-friendly. We strive to make every experience memorable for our guests. We appreciate your high ratings and look forward to serving you again soon. Kind regards, Tyanna Jones Manager
   

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9. A

   Angela

   Chicago

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I come to Chicago a lot. My daughter lives there for 10 years now so we have tried all the pizza. This is hands down our favorite. We got the mozzarella cheese stick onion rings, the grandma crust, and the Detroit style + drinks. Perfection. Everyone was super friendly, checked in, and thanked us for our visit. Give them a shot. You won't be disappointed!
   

   Professor Pizza - Old TownResponded on November 25, 2024

   Hello Angela, We're thrilled to hear that you enjoyed your visit to Professor Pizza - Old Town! It's wonderful to know that our mozzarella cheese stick onion rings, grandma crust, and Detroit style pizza hit the spot. We're also glad to hear that our team was friendly and checked in with you. Your kind words mean a lot to us. We always aim to provide the best dining experience for our frequent visitors like you. Thank you for your continued support and we look forward to serving you again in the future! Best regards, Tyanna Jones Manager
   

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10. E

    Ezequiel

    Las Vegas

    1 review

    2.0

    1 review

    Dined on October 29, 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 4

    The reason for my score, what’s based on our inability full fill our reservation. We had tickets for a show next door at 8 pm. So, after placing our reservations, we tried calling in ahead to pre order. After no less than 9 unanswered calls to pre order, we arrived at Professor pizza. Then we were told it would be 45min to an hr for our pizza to be ready. So we had to walk out and grab a bite and a drink elsewhere. Sorry guys, the place is highly recommended on all outlets, the place looked nice, the staff seemed pleasent, and they weren’t busy. Not sure why the hard fail on customer service. Maybe one day we will try it again. Hopefully management reads this.
    

    Professor Pizza - Old TownResponded on November 25, 2024

    Hey Ezequiel, Thank you for taking the time to share your experience at Professor Pizza - Old Town. We're sorry to hear about the disappointment with our reservation system and the wait time. We strive to provide excellent service and it's clear we fell short during your visit. Your feedback is important to us and we will definitely use it to improve. We hope you'll give us another chance to show you the high recommendation we're known for. Best, Tyanna Jones Manager
    

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