Priory Restaurant at Hitchin Priory Hotel

Review summary

1. B

   Bill

   London

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Not good value, poor food quality staff not very attentive
   

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2. C

   Cherrie ann

   Hertfordshire

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   we had a lovely afternoon, our waiter was lovely, the food was lush and if i had to say anything bad i would say the tea was a bit bland, but everything else made up for it.
   

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3. S

   Susan

   Hertfordshire

   1 review

   4.0

   1 review

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I booked afternoon tea as a birthday treat for my daughter. We loved the setting and atmosphere of The Priory and were greeted warmly. I loved that we were introduced to the staff individually because it made us feel most welcome. The Presecco, the food and the tea was delicious and very nicely presented and service was good too. I would love to say everything was perfect but if I could make this observation it is a request for at least two more little sandwiches just to balance all the sweet things with savoury. But thank you . We had a lovely time.
   

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4. R

   Rajib

   Hertfordshire

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The restaurant was very much empty, hence we got undivided attention from the staff. The food was good. The steak could have been better! The ambience and decors was great and the staff serving us was very friendly and took care of all of us.
   

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5. J

   Janice

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   9 widows & 1 widower all met for Afternoon Tea. What a lovely experience. Food was good & place was lovely. Parking excellent. Will definitely return. Only comment would be. . .. scones could be better
   

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6. K

   Kimberley

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was so attentive and lovely - really made my mums birthday ! The afternoon tea spread was lovely and we all thoroughly enjoyed ourselves . Thank you !
   

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7. M

   Martin

   Hertfordshire

   1 review

   3.0

   1 review

   Dined on September 10, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   On arrival to the hotel there was no one on reception and after waiting for a few minutes I had to wonder around the place to find someone to help us. In general the food was ok, however the scones were disappointing very dry and when you cut into them they crumbled to pieces. Whilst the waiter was accommodating at times there were two of three members of staff standing round the bar area having conversations which could be heard over our conversations. For example one was telling another his duties for the day which when you are trying to have a relaxing afternoon tea was a bit distracting.
   

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8. V

   Vicki

   London

   1 review

   1.0

   1 review

   Dined on September 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Booked for a Birthday treat and added Prosecco. We were seated at a table for 2 and were the only guests. We were given a tea menu and informed top ups or changes to the tea were free. Prosecco was brought followed quickly with the sandwiches and cakes and fillings were explained. These were limited and very ordinary. Cheese, egg, ham and salmon. Sandwiches were room temperature; not cool. We were asked if everything was ok and mentioned the temperature of the sandwiches. We were told that these were kept in a cooler until 20-30 minutes before they were served. Not sure why this would happen especially considering food hygiene and the sandwich fillings. Were told our comments would be passed on to the chef. After about 5mins another server asked how everything thing was and another 5mins another server asked. The cakes were ok but the scones had so much bicarbonate of soda that they were hard and dry and it could be tasted. Communication within the team seemed lacking! All personnel were pleasant and polite but the food was lacking. When paying we were offered the prosecco as an apology. A very disappointing experience, especially as it was to celebrate a birthday. Unfortunately will not be repeating the experience.
   

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9. j

   julie

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on August 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service friendly staff and prompt communication, highly recommend the venue for special occasions.
   

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10. J

    JIm

    Hertfordshire

    1 review

    4.0

    1 review

    Dined on July 29, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Over all it was very good. Excellent food and service,
    

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