Prime Cut Steakhouse - Jamul Casino San Diego

Review summary

1. V

   Vicki

   Orange County

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   This was our third time at Prime Cut each time before we had a great experience. Even though it was Christmas evening and we had an early reservation it was somewhat busy. We were seated promptly but that’s when it turned down hill, seated next to a couple that spoke another language and the elderly lady was hard of hearing so the gentleman was yelling at her. As we sat waiting for someone to come by to acknowledge us and take drink orders, we waited over 15 minutes, (not good) then the busboy came by and filled water glasses. Then we waited again before I finally waved down a server and asked who our server would be, he went to tell them and css as me back to take our drink orders. It was another 5-10 minutes before our server came to introduce herself to us and take orders. I ordered the “Prixe Fixed” dinner which should have started off with a cheese plate but she brought my salad first, after salad I had to remind her that I didn’t get the cheese plate, The service never got any better as the night went on Very disorganized evening and not a pleasant experience To spend that kind of money on a dinner and get poor service is not except able so we’ll take our business to another restaurant next time.
   

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2. S

   Susan

   VIP

   Las Vegas

   8 reviews

   5.0

   8 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiter Alex was fabulous. My steak was cooked perfectly, mushrooms wonderful and I got a nice freebie dessert.
   

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3. M

   MATTHEW

   San Diego

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place blows all other steakhouses in San Diego out of the water in every aspect. And they've hidden it from us inside a casino. But this restaurant is where you'll hit the biggest win. No joke.
   

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4. J

   Jill

   San Diego

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   Would not go back here. The Côte De Boeuf was tough and didn’t have any flavor and the lobster tail was overcooked and chewy.
   

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5. L

   Laura

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food options were limited but the quality was really good. Staff was excellent
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on December 17, 2024

   Thank you, Laura! We're glad to hear you enjoyed the quality of our food and had a great experience with our staff. We’re continually working on enhancing our menu options, so we appreciate your feedback! Your support means a lot to us.
   

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6. K

   Kevin

   San Diego

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best steakhouses in San Diego!!! I will be back again soon.
   

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7. L

   Leonel

   San Diego

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 5

   Food was great some food wasn’t looking to fresh as we got there after 2 pm that was our appointment to time some food was never changed coffee and dessert can’t go wrong with that
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on December 3, 2024

   Thanks for the fantastic feedback, Leonel! We're thrilled you enjoyed the food and loved the coffee and dessert. We appreciate your input about freshness and will work on improving our timing. Your experience helps us serve you better. Looking forward to your next visit!
   

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8. B

   Bruce

   VIP

   San Diego

   15 reviews

   5.0

   15 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful Thanksgiving dinner at the Prime Cut Steakhouse.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on December 3, 2024

   Thank you, Bruce! We're thrilled to hear you enjoyed your Thanksgiving dinner with us at Prime Cut Steakhouse. We appreciate your kind words and look forward to welcoming you back for more delicious experiences!
   

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9. OT

   OpenTable Diner

   San Diego

   3 reviews

   3.0

   3 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   I did not know that we were not gonna have any options on the menu. They had one Thanksgiving dinner and it was gross. We wanted to get away from staying home so that we can experience a different type of dinner and we did not 
   

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10. k

    ken

    VIP

    San Diego

    5 reviews

    3.0

    5 reviews

    Dined on November 29, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    We were excited about a new upscale steakhouse in our part of town. Usually that means a nice atmosphere. order drinks and maybe an appetizer follower by a bottle of wine, dinner and maybe an after-dinner aperitif. This restaurant is capable of all that, but that's not what we got. This was a thanksgiving dinner, so it was a preset menu. That's what we wanted. The problem was the staff seemed to be trying to set a speed record. The first course was on the table before we were even able to order drinks. We had to ask. The wine was at the table before the drinks but after the first course. The second and third course were there before we were able to rush through our drinks. The main was there before we finished the previous courses. The desert was there before we finished the main. we would have liked to order a Port with desert, but the check was there before we even started our desert. We gave up, put half of our meal and the desert in boxes and went home. The entire rushed event took less than an hour. The restaurant was not crowded. There seemed to be adequate staff. This is really hard to understand.
    

    Prime Cut Steakhouse - Jamul Casino San DiegoResponded on December 3, 2024

    Ken, thank you for sharing your experience. We strive for a balance between prompt service and a relaxed atmosphere, and it seems we missed the mark during your visit. Your feedback is invaluable, and we will work to improve our pacing for future events. We appreciate your understanding.
    

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