Prime, A Shula's Steak House

Review summary

1. E

   Eric

   VIP

   Chicago

   89 reviews

   4.0

   89 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The restaurant service and the ambiance are fantastic at Prime on top of the hotel. The food was slightly above average, but we still recommend this gem for the views and the service.
   

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2. CO

   ChrisO

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 4

   My wife and I had dinner reservations for New Year’s Eve. When we arrived at the restaurant and were seated the menu stated that dinner that night was $225 per person. This information was never given to us when we made the reservations or when the restaurant called to confirm the reservation. We also weren’t told about the pricing when we checked in that evening. We were planning on spending around $200. Instead our bill was $588 (not including the tip). Had we known that dinner was going to cost $225 per person, we would have never made reservations there. I feel that Prime deliberately withheld this information from customers. The food and service were good, but we will not be going back to Prime again.
   

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3. j

   jolene

   Denver

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 1

   The music is loud and not good dinner music at all. Hard to even have a conversation with the person you are with. Service people are outstanding. and caring. Best part of the dining experience. The food was ok, but not great and for $225.00 per person for New Year's dinner was way overpriced. I did appreciate that the management allowed my date and I to share a meal. We are 85 and 93 years old and barely were able to eat all of a shared meal. At least we didn't waste a lot of food by being able to share. We appreciated the consideration for our needs. Usually the food in the Prime Steak House is very good, but seemed to not be as good on New Year's Eve.
   

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4. M

   Morgan

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We have been to prime MANY times and decided on Christmas night to take my in-laws and kids to dinner as a special treat. We were disappointed for the first time ever. Our server was very sub par, steaks were overcooked, and the server at the table behind us split a sauce of some kind which splattered all over my husband and I, to which we had to ask for extra napkins to clean our selves and not even a sorry from anyone. We have never not ordered desert but tonight we just wanted to leave sadly. Very unfortunate to have had this experience on Christmas Day.
   

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5. P

   Patrick

   Baltimore

   16 reviews

   5.0

   16 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Considering it was Christmas night, service was excellent, food was 95%.
   

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6. D

   Donna

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This restaurant is top notch. Food always outstanding as is the service.
   

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7. P

   Peggy

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great view, great service. A little overpriced.
   

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8. S

   Sukki

   VIP

   Phoenix

   65 reviews

   5.0

   65 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The experience is always wonderful but I truly appreciated the new chefs take on the menu! The beef tartar was amazing and the steaks were cooked perfectly. The service is always fantastic but Manny made our meal extra special with recommendations, watching our allergy and being extra helpful with a photo and an extra sweet. This was a Christmas Day dinner w e won't forget.
   

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9. T

   Tammy

   Omaha

   4 reviews

   5.0

   4 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ! Wonderful service!Great food! Would come back
   

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10. J

    James

    Phoenix

    18 reviews

    5.0

    18 reviews

    Dined on December 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was on point, and our server James made sure that we had the best experience possible. I highly recommend the restaurant and James.
    

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