Ponto Lago - Park Hyatt Aviara

Review summary

1. F

   Fleur

   VIP

   San Diego

   145 reviews

   4.0

   145 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We really enjoy this restaurant as the experience is consistently excellent. I prefer dining on the patio when the weather permits because inside is too loud!
   

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2. S

   Sruthi

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great time on our anniversary dinner at this restaurant. Our waiter Udi did a fantastic job taking care of us. Food was delicious and cooked to perfection. Thanks to the amazing chef and his team. Appreciate their complementary appetizer. Would highly recommend this restaurant!
   

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3. K

   Kelly

   New York City

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was great and we Loved the food and presentation
   

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4. D

   Drew

   San Diego

   22 reviews

   5.0

   22 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time eating at Ponto Lago. It was a great experience. The food was perfectly prepared with creative elements accompanying each dish. The staff were pleasant. Our wait staff were attentive, communicative, friendly and knowledgeable. They knew the exact times to engage with us. Overall an excellent experience at a reasonable price for the level of service and cuisine.
   

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5. M

   Mara

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Alejandro made our dining experience extra special. He was super attentive. The food is outstanding and all our meals were delicious and had great presentation. Ponto Lago is a wonderful restaurant and we are lucky that we live in the neighborhood so we will be back soon!
   

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6. B

   Bree

   VIP

   Phoenix

   20 reviews

   5.0

   20 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Party of five for Thanksgiving Experience. It was a set menu with the choice of entree and everything else served family style. Everything was fantastic! The food was plenty and timed just right to actually enjoy everything and not feel rushed. The ambience was pleasant and relaxed even in fine dining. The vegetarian mushroom paella was absolutely amazing! I could be a vegetarian on this dish alone, hah. The swordfish and the prime rib were amazing too. We had a great time and will absolutely come back to Ponto Lago when in town. Thank you for making our holiday special !
   

   Ponto Lago - Park Hyatt AviaraResponded on November 29, 2024

   Bree, thank you for choosing Ponto Lago for your Thanksgiving celebration and for taking the time to share your experience. We're thrilled to hear that you and your family enjoyed our set menu and the food. We aim to create a relaxed and enjoyable dining atmosphere, and it's great to know that we succeeded. We're also delighted that you loved the vegetarian mushroom paella and the swordfish and prime rib. We appreciate your feedback and look forward to making your next visit a special occasion. Thanks again for your kind words and support!
   

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7. V

   Valerie

   San Diego

   33 reviews

   5.0

   33 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Thanksgiving dinner and experience. Two guys had the 18 ounce bone-in prime rib which they said was excellent, flavorful and tender. Girls had the turkey which was also very good. Loved the family style starters and appetizers with Mexican emphasis, ceviche was very good, guacamole and salsa not too spicy and as my husband says “if they were for sale he would have bought them” . Desserts were also very good, two had the chocolate cake and one had sweet potato pie. Everyone was happy with their choice.
   

   Ponto Lago - Park Hyatt AviaraResponded on November 29, 2024

   Good afternoon Valerie, We're thrilled to hear that you and your friends had an excellent Thanksgiving dinner at Ponto Lago - Park Hyatt Aviara. It's wonderful to know that you enjoyed our bone-in prime rib, family style starters and appetizers, ceviche, and desserts. We're glad that you found the flavors and tenderness to be excellent. We're also glad that you found our Mexican emphasis to your liking. We appreciate your feedback and look forward to serving you again soon. Best wishes, The Management Team
   

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8. M

   Mark

   VIP

   Chicago

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   We really enjoyed the food, the service was quite slow but understandable given it was a night before thanksgiving. The ambience is rated low because there were several screaming kids throughout our dinner that made the evening miserable and again understand it is a family establishment and the night before thanksgiving.
   

   Ponto Lago - Park Hyatt AviaraResponded on November 29, 2024

   Thanks for visiting us Mark, we're sorry to hear that your experience at Ponto Lago - Park Hyatt Aviara wasn't perfect, but we're glad you enjoyed our food and ambience. We apologize for any inconvenience caused by the noise and the delay in service during your visit. We strive to provide a comfortable and enjoyable atmosphere for all our guests, regardless of their age. We appreciate your feedback, and we'll certainly take it into consideration for future improvements.
   

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9. A

   Andrea

   VIP

   Denver

   16 reviews

   5.0

   16 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our anniversary here and Norma and Angel took great care of us. Food and wine were outstanding. Plan to come back next year!
   

   Ponto Lago - Park Hyatt AviaraResponded on November 24, 2024

   Good evening, thank you for taking the time to share your feedback from your dinner at Ponto Lago. We are elated to learn that you found our service staff to be top notch, and we look forward to hosting you again in the future!
   

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10. J

    Jay

    Philadelphia

    14 reviews

    3.0

    14 reviews

    Dined on November 11, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    The food was good. The service was not very good. It was slow and not very attentive. The room did not have a good ambiance and there were many tables with young children.
    

    Ponto Lago - Park Hyatt AviaraResponded on November 24, 2024

    Good evening, thank you for your feedback and for dining with us at Ponto Lago - Park Hyatt Aviara. We're glad to hear that you enjoyed our food. However, we're sorry to hear that our service didn't meet your expectations. We strive to provide excellent service to all our guests and we're disappointed to hear that we fell short during your visit. We also noted your comments about the room's ambiance and the noise level. Your feedback is important to us and we will certainly take it into consideration. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
    

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