Plough

Review summary

1. P

   Preston

   New York City

   134 reviews

   vip
   2.0

   134 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Disliked everything about it. Service was bad. Male waiter was erratic. Water glasses are a joke. My pork was so dry. Cheese plate was ok but expensive. I will say nice looking inside. Looked like kids were cooking the food.
   

   PloughResponded 1 day ago

   We sincerely apologize for your recent experience, as it is clear we fell short of providing the quality and service we aim to deliver. We’re especially sorry to hear about the issues with your meal and the service you received, as these are certainly not reflective of our standards. Your feedback about the pork, cheese plate, and service has been shared with our team, and we are taking steps to address these concerns. We’re committed to ensuring that every guest enjoys both their meal and the atmosphere, and it’s disappointing to know we didn’t meet your expectations this time. Thank you for sharing your thoughts—we value the opportunity to learn and improve.
   

   Is this helpful?

   Report
2. E

   Emily

   Philadelphia

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   It was my partners birthday and we came to celebrate at Plough. Extremely disrespectful waitress, reached over and opened my girlfriends menu and offered us a small plate for our “meal” and said if we wanted to just share that she understands and will give us a moment to pick one. Proceeded to walk away and return, to which we ordered off of the large plates section…because we wanted meals. She then broke down every ingredient within the meal I chose, which was not needed because the ingredients are all stated underneath the meals on the menu. Then my girlfriend asked for the exact same meal as me, in which she proceeded to talk slow and break down the ingredients to her as well…for the EXACT same meal. She was making very hard eye contact the whole time and speaking in a degrading tone. Her overall demeanor was very unwelcoming and harsh during all of our short interactions. I then had to request a new server. In which I was told I would be accommodated, but our original waitress made sure to be the one to run our food out to us and make a snarky remark about how “she won’t be handling us anymore and instead someone else would be.” I thanked her, trying to remain pleasant, and we carried on with the night. The new waiter (I believe his name was Steve…not too sure tho) was extremely pleasant and turned the night around for us. I don’t know if it was because of us being younger girls, or the fact I was dressed more down, or maybe because we were gay, but she treated us like true filth as much as she could while she did have us as a table. We overheard her being rude and short with some of the other tables she had, so it was a little reassuring to know it wasn’t too targeted lol. Still we won’t be returning, it was quite a damper on our celebrations and just left a poor taste in our mouths along with the friends and family we recounted the story to. She never gave her name but she was middle aged, white and had medium length brown hair that was in a braid with bangs
   

   Is this helpful?

   Report
3. B

   Brianna

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I chose here for my birthday dinner and it was such a great choice! L was so tentative and cared for all of our needs. I would definitely go back!
   

   PloughResponded 2 days ago

   Hi Brianna! We are so honored to hear you chose Plough to celebrate your birthday dinner. It's wonderful to hear you enjoyed your experience and we will be sure to pass along your kind words to L! Happy birthday!
   

   1 person found this helpful

   Report
4. L

   Levi Smith

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on November 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The only area that I think needs improvement would be the transparency of beverages or a listing of what beverages is available.
   

   PloughResponded on November 15, 2024

   Hi Levi, thank you so much for your feedback! Our menu lists our cocktails and beverages options! Hope to see you again soon!
   

   Is this helpful?

   Report
5. S

   Skip

   Philadelphia

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They provided us a fantastic meal and service. Some of tge best food we have had anywhere in a long time!
   

   PloughResponded on November 15, 2024

   Hi Skip! We are thrilled to hear how wonderful of an experience you had at Plough! We look forward to welcoming you back soon!!
   

   Is this helpful?

   Report
6. J

   Jerome

   San Francisco

   1 review

   4.0

   1 review

   Dined on November 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was very good. The atmosphere was perfect. And the service was superior. Thank you,
   

   PloughResponded on November 7, 2024

   Thank you for the wonderful review, Jerome! We hope you will join us again soon.
   

   Is this helpful?

   Report
7. MM

   MicheleM

   Philadelphia

   6 reviews

   vip
   5.0

   6 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was exceptionally good. The kids macaroni and cheese was SO GOOD! The burger was spectacular. The pastrami pasta was a delight. Service was great. Loved it.
   

   PloughResponded on November 4, 2024

   Thank you for the wonderful review! We’re thrilled to hear that you and your family enjoyed the kids' macaroni and cheese, the burger, and the pastrami pasta. It’s always great to know that our dishes are a hit! We appreciate your kind words about our service, too. We can’t wait to welcome you back for another delightful meal!
   

   Is this helpful?

   Report
8. K

   Katherine

   Denver

   1 review

   3.0

   1 review

   Dined on November 2, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   They were distracted the day we went and sat us at a table that no one claimed. Our server when they got there was nice but had too many tables to care for. They overcharged us and served some of the food incorrectly. The food was good, most of it but I think the distractions got the best of them.
   

   PloughResponded on November 4, 2024

   Thank you for sharing your experience with us. We sincerely apologize for the distractions and the service issues you encountered during your visit. It’s disappointing to hear that your table was overlooked and that there were mistakes with your order. We appreciate your understanding that sometimes things don’t go as planned, but we strive for better. We're glad to hear you enjoyed most of the food, and we hope to have the opportunity to provide you with a smoother experience in the future. Thank you for your feedback!
   

   Is this helpful?

   Report
9. K

   Kelsey

   Baltimore

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jack was 100/10. Food was delicious. Would definitely go return!
   

   PloughResponded on October 27, 2024

   Hi Kelsey! We are SO thrilled to hear you loved your experience at Plough! We will be sure to pass along your kind words to Jack! Hope to see you again soon!
   

   Is this helpful?

   Report
10. L

    Laryssa

    Charleston

    3 reviews

    5.0

    3 reviews

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was fabulous and our server, Jenny, was outstanding! They treated us to desert when they found out it was our anniversary and you must try the affogato if you go! Will definitely be back!
    

    PloughResponded on October 27, 2024

    Thank you for your wonderful review! We're so glad to hear you enjoyed the food and that Jenny took great care of you. Happy anniversary! We're thrilled you got to celebrate with us and loved the affogato. We can’t wait to welcome you back for more special moments!
    

    Is this helpful?

    Report