Piccolino - Henley-on-Thames

Review summary

1. s

   sophia

   Oxford

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing customer service and the food was brought out really quickly and so good
   

   Piccolino - Henley-on-ThamesResponded 4 days ago

   Dear Sophia, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our customer service and the food. Your feedback means a lot to us, and we can’t wait to welcome you back for another great experience. Kind regards, Piccolino Henley
   

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2. S

   Susan

   Shropshire

   15 reviews

   5.0

   15 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great cocktails and wine. But my favourite was the venison - truly was delicious!
   

   Piccolino - Henley-on-ThamesResponded 7 days ago

   Dear Susan, Thank you so much for your kind review! We're thrilled to hear you enjoyed our cocktails, wine, and especially the venison. It’s always wonderful to know when a dish stands out! We look forward to welcoming you back soon for more delicious experiences. Kind regards, Piccolino Henley
   

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3. S

   Simon

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food in a lovely restaurant. Fantastic attentive staff. Overall a great experience
   

   Piccolino - Henley-on-ThamesResponded 7 days ago

   Dear Simon, Thank you for your wonderful review! We’re so glad to hear you enjoyed the food and had a great experience with our attentive staff. We truly appreciate your kind words and look forward to welcoming you back for another fantastic visit! Kind regards, Piccolino Henley
   

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4. M

   Matthew

   VIP

   London

   12 reviews

   5.0

   12 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Paris was exceptional - great welcome and felt really special
   

   Piccolino - Henley-on-ThamesResponded 7 days ago

   Dear Matthew, Thank you for taking the time to share your review. Kind regards, Piccolino Henley
   

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5. J

   Jay

   London

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing it was our anniversary and they made it so special. Amazing food and service
   

   Piccolino - Henley-on-ThamesResponded on December 17, 2024

   Dear Jay, Thank you so much for your review. We are so glad we made your anniversary special, we are proud of creating memorable moments for special occasions and are glad to hear we hit the mark! We look forward to welcoming you back soon. Many Thanks, Piccolino Henley
   

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6. A

   Ashley

   Berlin

   10 reviews

   3.0

   10 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was our second visit and experience was very similar the the first visit. On the positive side, the food was very good - well cooked risotto with great flavour. We had our granddaughter with us on this occasion and the bambini menu was good with a good size child’s portion. Again it tasted very good with good pasta and sauce. The atmosphere was good and the venue is impressive. The down side is the service. Front of house was really poor - courteous enough but insincere and do not follow through on the basics. After being taken to our table waiting ages for someone to take an order for drinks and food leaving us to ask to be served !! We then waited an age for our drinks to arrive by which time we had pretty much finished the snacks we had ordered. Piccolino’s really need to sort out some fundamental service issues and get someone in who can organise table servers and front desk staff especially when adding a 12.5% service charge to the bill. In summary, good food but service does not do justice to the quality of the food. Debatable whether we will try a third visit!
   

   Piccolino - Henley-on-ThamesResponded on December 15, 2024

   Dear Ashley, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the food, especially the risotto and the bambini menu for your granddaughter. However, we are truly sorry that your experience was let down by the service. We apologize for not providing the attentive and timely service you deserved. Your comments about front-of-house and the need for better organization are taken very seriously. We appreciate your honesty and your suggestion to enhance staff training and leadership at the front desk. Thank you for bringing this to our attention and for giving us the opportunity to improve. We hope you’ll consider giving us another chance to provide the seamless dining experience you expect and deserve. Kind regards, Piccolino Henley
   

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7. A

   Arthur

   Kent

   3 reviews

   3.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our only real issue was that my plates were cold so my food went cold rather quickly. There was nothing wrong with the food or presentation but I would expect the food to be hot and remain hot whilst eating. I always feel the plates in restaurants and am disappointed when plates are not hot. In my experience hot plates are a measure of the quality of the restaurant and management.
   

   Piccolino - Henley-on-ThamesResponded on December 13, 2024

   Dear Arthur, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the food and presentation but regret that the cold plates impacted your dining experience, we’ll review this with our team to ensure we maintain the highest standards moving forward. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcoming you back again.
   

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8. E

   Emily

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was delicious from start to finish, service has also significantly improved since our last visit, we will definitely be back!
   

   Piccolino - Henley-on-ThamesResponded on December 2, 2024

   Dear Emily, Thank you so much for giving us another chance and for taking the time to share your kind words! We're delighted to hear that our team, especially the gentleman in the navy suit, was able to provide you with attentive service and turn your experience around. Your appreciation means the world to our chefs and staff, and we’re thrilled you enjoyed the quality of your meal. We look forward to welcoming you back again soon! Kind regards, Piccolino Henley
   

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9. A

   Alastair

   Berkshire

   2 reviews

   2.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Our first time in Piccolino Henley On Thames, having enjoyed a couple of nice meals at the sister restaurant in Marlow. We don't know what the issue was but we're guessing they were short-staffed in the kitchen. The table was booked for 19:45; we arrived at 19:30 but were only seated around 20:30. After being ignored after our initial drinks order, we finally flagged down a waiter to take our food order well after 21:00. Originally we only ordered main meals - the châteaubriand all four of us wanted was sold out by this point! We ordered 1 sharing fiorentina and 2 filet steaks which eventually arrived after 22:00!!! We were recommended to order nibbles as the food would be minimum 20mins so we ended up ordering focaccia and olives (which were lovely), but necessary by this point. The filets were ordered medium and medium-rare - the medium was closer to blue and was actually cold in the middle. They did offer to re-do this but given the time we declined. This steak was taken off the bill. The fries were massively under cooked which was disappointing given the fries at Marlow are sensational. The staff did their best and we were comped a round of cocktails. All staff we interacted with were friendly and professional, with front of house and sommelier taking good care of us, but they were really let down by the food side. NB additional stemware smelt of stale dishwasher so we couldn't appreciate the nose on the second bottle. We were there to treat friends; the ambience was fabulous as was our company so we still enjoyed the evening. That said, we will stick to Marlow from herein if we fancy another Piccolino experience.
   

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10. T

    Teresa

    London

    73 reviews

    5.0

    73 reviews

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delightful surroundings lovely food and great service really helpful with a food request not on the menu
    

    Piccolino - Henley-on-ThamesResponded on December 1, 2024

    Dear Teresa, Thank you for your kind review! We're so pleased to hear that you enjoyed our delightful surroundings, delicious food, and great service. We look forward to welcoming you back soon. Kind regards, Piccolino Henley
    

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