Piccolino - Exchange Square

Review summary

1. j

   jon

   VIP

   London

   43 reviews

   4.0

   43 reviews

   Dined on January 10, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food was very good value and tasty. Drinks are expensive.
   

   Piccolino - Exchange SquareResponded today

   Dear Jon, Thank you for your feedback! We're thrilled to hear that you enjoyed the food and found it to be good value. We appreciate your thoughts on the drink prices as well—it's always helpful to know how we can improve. We hope to see you again soon! Kind regards, Piccolino Exchange Square
   

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2. B

   Benita

   London

   1 review

   5.0

   1 review

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Came for an Xmas do, food was fabulous and great quality, attentive service and good atmosphere. My only suggestion is to remove the low hanging lights, 3 of our party hit their heads on them getting up from the table. Would definitely come back.
   

   Piccolino - Exchange SquareResponded on January 10, 2025

   Dear Benita, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food, service, and atmosphere during your Christmas celebration. We appreciate your feedback regarding the low-hanging lights and will definitely look into it to enhance the experience for our guests. We can't wait to welcome you back soon! Kind regards, Piccolino Exchange Square
   

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3. S

   Stacey

   London

   1 review

   5.0

   1 review

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Delicious, fresh food served in a lovely setting. It was our daughter's 10th Birthday celebration and they wished her a happy birthday on arrival and brought her a complimentary ice cream with a candle in at the end, and joined in to sing happy birthday to her. The food did take a little longer than ideal with children, our youngest fell asleep between starter and main, but we did think the quality of the food was worth the wait. We also were so tired from our day out that we massively overtipped, forgetting about our booking deposit (and also missing the service charge included on the bill!) and the waiter did come back to let us know, even though we'd told him no change needed, which we thought was very kind and very honest. Overall a great meal out and we would definitely return on our next visit to London.
   

   Piccolino - Exchange SquareResponded on January 10, 2025

   Dear Stacey, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you chose our restaurant to celebrate your daughter's 10th birthday, and it warms our hearts to know that we could make her day a little more special with our birthday wishes and the complimentary ice cream. We appreciate your understanding regarding the wait time for your food. We always strive to serve the freshest meals, and we’re glad that you found the quality worth the wait. It's also lovely to hear that our waiter’s honesty made a positive impression on you. We look forward to welcoming you and your family back on your next visit to London! Thank you again for your kind words. Best regards, Piccolino Exchange Square
   

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4. H

   Holly

   Norfolk/Suffolk

   1 review

   2.0

   1 review

   Dined on November 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Venue was cold and part of our table had to sit in coats. Seemed understaff as waiting time throughout the meal was dragged out. The starter and mains we had were lukewarm/ cold and we were so hungry we ate the meal to avoid waiting any longer. Staff was friendly but felt disappointed overall as it was birthday meal out and didn’t get value for money. Would unfortunately not visit again despite enjoying other piccolino venues.
   

   Piccolino - Exchange SquareResponded on January 8, 2025

   Dear Holly, Thank you for taking the time to let us know about your recent visit. It is disappointing to hear that your experience was anything less than great. We appreciate your feedback and will use your comments to improve our customer service standards to ensure a better experience for all our guests. Please contact us directly if you wish to share any further feedback. We appreciate your feedback and the chance to improve. Kind regards, Piccolino Exchange Square
   

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5. A

   Alistair

   VIP

   Bedfordshire

   17 reviews

   3.0

   17 reviews

   Dined on November 20, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   A good place for a quick business lunch - or lunch with friends. All very solid - without being spectacular. Would visit again.
   

   Piccolino - Exchange SquareResponded on January 9, 2025

   Dear Alistair, Thank you for your review! We're glad to hear that you found our restaurant to be a good spot for a quick business lunch or a meal with friends. We appreciate your feedback and are always striving to enhance our dining experience. We look forward to welcoming you back soon! Kind regards, Piccolino Exchange Square
   

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6. L

   Liz

   London

   2 reviews

   4.0

   2 reviews

   Dined on November 19, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Waiting staff were friendly and efficient and there is a lot of choice on the menu across all courses. We shared a small anti-pasti plate to start between three which was the perfect size (it would probably be big enough for a main for one person). And I had the Amalfini pizza which was delicious. The portion size is good, the ingredients fresh and there's a promotion of 15% on Monday & Tuesday if you sign up to Club IR (which is free to do). The venue itself was busy and lively, but not too noisy and there is outdoor seating which would be lovely in the warmer weather. With the discount and optional service charge, our meal was £56 pp which included 2.5 courses (with the sharing platter for a starter) and a bottle of Prosecco, so I would consider it somewhere to go for a treat/celebration, but would definitely recommend and visit again.
   

   Piccolino - Exchange SquareResponded on January 9, 2025

   Dear Liz, Thank you for taking the time to share your wonderful experience! We're thrilled to hear that our waiting staff made a positive impression and that you enjoyed the variety on our menu. It’s great to know that the anti-pasti plate was a hit, and we're delighted you loved the Amalfini pizza! We appreciate your feedback on the atmosphere and outdoor seating, which is indeed perfect for enjoying warmer days. We're glad you found value in our Club IR promotion, and we hope to continue providing delightful dining experiences. Thank you for the recommendation, and we look forward to welcoming you back for your next celebration! Kind regards, Piccolino Exchange Square
   

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7. S

   Stephanie

   London

   2 reviews

   4.0

   2 reviews

   Dined on October 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was excellent and service was outstanding. The decor is nice. A great lunchtime spot.
   

   Piccolino - Exchange SquareResponded on October 28, 2024

   Dear Stephanie Thank you for taking the time to express how satisfied you were with your recent visit. We are truly grateful for your positive feedback and review and look forward to welcoming you back soon! Kind regards, Piccolino Exchange Square
   

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8. F

   Fiona

   London

   2 reviews

   5.0

   2 reviews

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eventually we found it . Had lunch menu which was 28 for three glorious courses. Lovely staff. Great value.
   

   Piccolino - Exchange SquareResponded on October 11, 2024

   Dear Fiona, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Kind regards, Piccolino Exchange Square
   

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9. f

   francesca

   VIP

   London

   75 reviews

   5.0

   75 reviews

   Dined on October 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Italian restaurant, professional and friendly staff , with amazing food, cocktails and the prices are very reasonable for a restaurant of this level
   

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   Piccolino - Exchange SquareResponded on October 4, 2024

   Dear Francesca, Thank you again for your 5-star rating and for being an amazing. Your support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Kind regards, Piccolino Exchange Square
   

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10. H

    Heather

    London

    18 reviews

    5.0

    18 reviews

    Dined on September 25, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5

    We tried the new lasagne which was delicious but had to send it back because it wasn't hit enough
    

    Piccolino - Exchange SquareResponded on September 30, 2024

    Dear Heather, Thank you for taking the time to review your recent visit. We are grateful for your honest feedback, and we will use your comments to share with the team and improve. Look forward to welcoming you again soon! Kind regards, Piccolino Exchange Square
    

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